Family Hotel Hoi An Center

Hotels
9.2 (311 reviews)
201 Lý Thường Kiệt, Hội An, Quảng Nam , Hoi An , vn

Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Family rooms
Luggage storage
Express check-in/check-out
Tour desk
Ironing service
Car hire
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Cons:
Room cleanliness issues reported
Air conditioning problems

Categories

Cleanliness
8.44
Some rooms reported cleanliness issues, such as ant infestation.
Service
9.91
Numerous reviews highlight the staff's friendliness and helpfulness.
Location
9.45
Great location close to the Old Town and various amenities.
Room Quality
8.9
Rooms are clean and equipped with necessary facilities, but some issues with air conditioning reported.
Amenities
8.93
Amenities like bicycles and motorbike rentals were appreciated.
Value for Money
9.39
Considered excellent value for the quality of service and experience.
Food and Beverage
8.94
No specific comments, but standard quality expected for the hotel type.
Overall Experience
9.61
General sentiment across multiple reviews was very positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:26

Property Description

Central Location in Hoi An

Comfortable Rooms and Convenient Services
Family Hotel in Hoi An offers air-conditioned rooms with modern amenities, free bikes to explore the city, and complimentary WiFi. The hotel also provides room service, a 24-hour front desk, and additional conveniences like an ATM and currency exchange for guests' ease.

Relaxing Sun Terrace and Nearby Attractions
Guests can unwind on the sun terrace or explore popular nearby attractions such as the Hoi An Historic Museum and the Japanese Covered Bridge. With a paid airport shuttle service available, convenience is key at Family Hotel.

Book your stay at Family Hotel for a memorable experience in Hoi An!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.2
Based on 311 reviews
Cleanliness: 8.44
Service: 9.91
Location: 9.45
Room Quality: 8.9
Amenities: 8.93
Value for Money: 9.39
Food and Beverage: 8.94
Overall Experience: 9.61
R
Roni extended_group il
9
צוות מדהים
Pros:

הצוות היו מקסימים ואדיבים וזה הכי חשוב שיש
המלון בסך הכל נותן תמורה טובה למחיר ולא רחוק מהמרכז אבל כן דורש הליכה

2026-04-09 via Nuitee
X
XUELIN solo_traveller cn
8
2026-04-08 via Nuitee
T
Timpano solo_traveller ca
9
2026-04-08 via Nuitee
W
Whitlatch couple us
6
Very basic.
Pros:

Ok for 1 night.

2026-04-07 via Nuitee
L
Lavergne couple fr
10
Pros:

Accueil et proximité

Cons:

Rue passante

2026-04-06 via Nuitee
M
Martyn solo_traveller vn
9
Pros:

Good location with very friendly staff. Bo gave me a great welcome and provided lots of info to help me make the most of my stay. The young man on the night shift was also very friendly and polite. You can also rent a bike, arrange tours, and do your laundry at the hotel. A good place to stay in Hoi An and would be happy to stay again. Thank you Bo!

2026-04-04 via Nuitee
L
Laerte couple it
10
Pros:

It was absolutely perfect

2026-04-02 via Nuitee
B
Brihatheesh couple in
10
Pros:

great location, warm hospitality

Cons:

No lift

2026-04-01 via Nuitee
K
Kesauly couple nl
7
2026-03-31 via Nuitee
D
Dana extended_group il
9
Pros:

The staff is the friendliest people we’ve met!! Amazing crew
The room is super comfy, good beds, very modern. The shower too.

Cons:

- the shower has a glass wall but the water still comes out and the entire bathroom is wet.
-there no elevator which is difficult for some

2026-03-28 via Nuitee
I
Issy couple gb
10
We would love to come back and would recommend to anyone!
Pros:

Family hotel is incredible!! The staff are the kindest ever ❤️
The rooms are big and comfortable, as are the bathrooms (nicest bathroom we’ve had in Asia). The location is perfect - 10/15 min walk to everywhere you need to go, (you can hire mopeds to get to the beach).
They let us drop our bags off and have a shower before our check in time :)
Helpful with touristy stuff and tailors

Cons:

Nothing to complain about

2026-03-26 via Nuitee
E
Ewa couple pl
10
Polecam
Pros:

Znakomita lokalizacja, blisko Stare Miasta i w pobliżu sklepy ,bary i restauracje.Bardzo czysto, codzienne sprzątanie.Cudowni właściciele i pracownicy -pomagaja ,doradzają, można się poczuć ja u znajomych. Można wypożyczyć rowery.Serdzenie polecam to miejsce , a to mój 8 hotel w podróży po Wietnamie i do tej pory najlepszy.

2026-03-26 via Nuitee
L
Laura couple fr
10
Tout était parfait !
Pros:

L’établissement état super, personnel adorable, excellent rapport qualité prix, très bien placé dans le centre
Merci à nouveau pour l’accueil et la gentillesse ! Nous ne pouvons que recommander lors de votre séjour à Hoi An ⭐️

2026-03-26 via Nuitee
N
Natalie couple gb
10
Excellent hotel in Hoi An
Pros:

We loved our stay at the Family Hotel. All of the staff were exceptionally kind, welcoming, and helpful and we enjoyed talking with them. The room was big and clean, and fresh towels were provided every day. There is also a good laundry service. Thank you Family Hotel 🥰

Cons:

Nothing

2026-03-25 via Nuitee
A
Alicia couple gb
10
Pros:

The staff were so friendly, welcoming and helpful!!! In such a good location, the rooms were well looked after and clean!!

Cons:

Nothing to dislike!

2026-03-24 via Nuitee
R
ron solo_traveller il
10
Pros:

Everything about this property was wonderful, it is a simple hotel but so well run and kept that I didn’t even notice
The staff really does make you feel like family from remembering your name and offering to take care of everything for you. They have great laundry service and anything else from taxis to currency exchange available. The bed is extremely !!! Comfortable and the room is cleaned and towels are replaced daily. Any question or problem that I had was dealt with with a smile and i really felt so safe as a solo female traveller there.
The location is a bit walks away from the old town but I really liked the area it was tucked away in. Found it easy to get to the old town and it was closer to all the tailors and shops I frequented more often so I didn’t even feel the difference
The price really is unreal in comparison to the service.
Loved this family loved this stay thank you!!!

Cons:

Nothing

2026-03-23 via Nuitee
S
Sophia extended_group au
10
Perfect - great location comfortable stay
Pros:

The staff at this accommodation were lovely and made us feel very welcome. They were responsive in all our communications, and we also booked airport transports with them too. The room sizes were larger than expected and the beds were very comfortable. The location was good with the old town in walkable distance.

2026-03-22 via Nuitee
B
Becca couple gb
10
Would recommend this place!
Pros:

Lovely night stay here, welcoming friendly staff, great big rooms, comfy beds, good AC! Would recommend here!

Cons:

Nothing :)

2026-03-22 via Nuitee
M
Marie family_with_children be
10
Je recommande cet hôtel
Pros:

Très bon rapport qualité prix pour un hôtel 1 étoile. J’y ai séjourné trois nuits avec mon compagnon et notre fils.
L’hôtel est très bien tenu et propre. La chambre est faite tous les jours.
Le personnel est incroyable serviable et gentil !
Je recommande !

Cons:

Chambre humide mais ventilateur et climatisation fournies

2026-03-21 via Nuitee
E
Eduardo solo_traveller es
8
Perfect attention
Pros:

The kindness and attention of the staff

2026-03-20 via Nuitee