Kingdom Hotel

Nhân viên phục vụ không được nhiệt tình lắm rèm cửa sổ thì hỏng mắt mèo ở cửa chính thì bịt lại bằng giấy vệ sinh

Thoáng mát

Expect to the fact that the rooms were not clean at all, the staff was extremely rude and ruined our stay. First of all, before we even arrived at the hotel, I kept receiving messages asking repeatedly for my ETA, stating that if we arrived after 9 p.m., they would cancel our booking. This was not mentioned anywhere in the hotel’s information on Booking.com. I explained multiple times that we were arriving by bus, so delays were possible, but it did not help.

Moreover, during our stay, we used the laundry service provided by the hotel, and I was told it would be ready by 6 p.m. At 5 p.m., I checked on its status, and the receptionist told me it would be done in 30 minutes. She then called my room multiple times, laughed, and hung up the phone. When I came downstairs at 6 p.m., another staff member told me that the laundry lady was in the emergency room. However, when I pointed out that they had called me and said it would be ready by 6 p.m., he suddenly changed his story and said it would be ready in 40 minutes.

These were just two occasions when I felt very uncomfortable with the staff, but there were several more. Overall, I do not recommend this hotel at all

Ylibuukkaus, eli ei ollut huonetta tarjolla.

Extremly noisy, close to loud restoraunt and ventilatiom of the restaurant

I don't recommend this place. The room we got was nice, of course. We were actually quite happy at first because it had a large balcony (701). Then we discovered that ants were running all over the room, there weren't enough electrical outlets, the TV only showed local programs, and it was very noisy outside at night. But that's okay, it's livable. But when we decided to wash our clothes there, that's when the problems started. When we picked up our clothes from the wash, we discovered that all the light-colored items were ruined after washing, covered in striped spots, as if someone had wiped their shoes on them. These items had only been worn once before and were clean. We only sent them to the wash to freshen them up. We returned to reception and explained the problem. They offered to wash them again. But after the second wash, nothing changed; the stains remained. After the third wash, the items looked completely like rags, but the stains remained. At reception, they insisted we wash old, stained clothes. We couldn't get anything done. They acted like we were lying. The only thing they offered was a 50% discount on laundry. But when we checked out, to avoid a refund, they demanded 80,000 dong for one soiled towel. The logic is baffling, as they charged 72,000 dong for washing nine items, and 80,000 dong for washing one towel. Our clothes are ruined, and they're not taking responsibility for it. And they're charging us for their soiled towel, which can be washed, unlike ours. Therefore, I highly recommend not doing laundry here. In fact, it's best not to stay here at all, as the staff is rude and not customer-oriented.

Nothing at all. It's is perfect.