Deluxe

Hotels
•
Independent
4 (1 reviews)
K.Kaisenova 28a, Oskemen , Oskemen , KZ
7-7232-240993

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Facilities

Free breakfast
Fitness facilities
Express check-out
Nightclub
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Sauna
Casino
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Property Description

Luxurious Amenities - Indulge in massages, body treatments, and facials before a night at the casino for the perfect getaway.

Culinary Delights - Enjoy exquisite meals at the hotel's restaurant or sip on drinks at the bar/lounge, poolside bar, or with 24-hour room service.

Convenient Location - With a prime spot near Ethnography Museum and Zhastar Park, Deluxe in Oskemen offers a perfect blend of relaxation and exploration. Reserve your stay now to experience it all.

Important information:

  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
  • One child 7 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

4
Based on 1 reviews
N
n_s4
4
Difficulty accepting payment
Pros:

The following events took place which were disappointing:

Staff were unwilling to accept money from Expedia and were demanding cash payment from me. This was solved after a week.

It was written in the lift and advertised 24h food available which was never found, when asked it seemed only breakfast was served.

It was also advertised in the lift there was a sushi bar, this was never found however I was told by other guests it could have existed down the road.

Maid insisted on cleaning my room despite seeing a do not disturb sign, on one occasion she came in and saw me in bed in my underwear and asked if she could clean the toilet which I let her do.

The swimming facilities did not seem clean and were messy which put me off using them.

When asking the staff about local amenities they seemed unwilling to search or help rather they just say they do not know.

There was an advanced shower in my room which played the radio etc. I couldn’t get the advanced facilities to work but the actual shower function was poor.

Not an international hotel standard.

2018-07-03 • via Nuitee