Paradise Hotel

Hotels
8.3 (14 reviews)
DT20 Phong Nha, Ke Bang National Park, Son Trach, Bo Trach , Phong Nha , VN

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
24-hour front desk
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Location (La posizione / Emplacement)
Cons:
Reception/service availability at late arrival
Cleanliness issues (wet bath mat, soiled items)
Uneven bed comfort and room humidity
Noise from adjacent bathrooms

Categories

Cleanliness
7.9
Guest reported a wet bath mat, a dead insect and used diapers in the bin, plus humidity affecting the sheets — cleanliness issues noted that lower the score slightly.
Service
7.8
Late/absent reception at 1:30 a.m. despite prior notice; initial WhatsApp acknowledgement but slow response on arrival — service appears inconsistent.
Location
10
Location is repeatedly listed as a pro (La posizione / Emplacement) and is clearly a strong point for guests.
Room Quality
7.9
Uneven mattress comfort (one hard, one very soft), audible noise from adjacent bathrooms and noticeable humidity — room quality impacted but otherwise functional.
Amenities
8.3
Standard quality for this hotel tier (not specifically mentioned in reviews).
Value for Money
8.3
Standard quality for this hotel tier (not specifically mentioned in reviews).
Food and Beverage
8.3
Standard quality for this hotel tier (not specifically mentioned in reviews).
Overall Experience
7.9
Ambiance described as 'very special' with several service and cleanliness concerns; positives (strong location) keep the overall experience moderately above average.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-17 23:58

Property Description

Luxurious Amenities
Discover a wide array of facilities including an ATM, restaurant, and terrace for a delightful stay.

Exceptional Services
Experience top-notch services with a 24-hour front desk, airport transfers, and room service at your disposal.

Entertainment and Exploration
Indulge in cycling adventures with bike hire services and captivating city views from select rooms. Book now for an unforgettable experience at Paradise Hotel in Phong Nha.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VDH

Location

Guest Reviews

8.3
Based on 14 reviews
Cleanliness: 7.9
Service: 7.8
Location: 10
Room Quality: 7.9
Amenities: 8.3
Value for Money: 8.3
Food and Beverage: 8.3
Overall Experience: 7.9
M
Mauro899 • solo_traveller • it
6
Pros:

La posizione

Cons:

La struttura

2026-05-02 • via Nuitee
B
Bidybulle • family_with_children • fr
6
Très moyen...
Pros:

Emplacement

Cons:

Nous avions prévenu que nous arriverions vers 1h30 du matin. La dame de la réception m'avait écrit sur whatsapp en me disant "merci pour cette information". Nous sommes arrivée 30 minutes en avance mais l'hôtel était éteint et fermé à clef. J'ai tenté de joindre la dame de l'accueil a plusieurs reprises sans succès. Pour finir à 1h35, voyant que personne ne venait, nous avons tappé à la vitre pendant plusieurs minutes jusqu'à ce qu'enfin quelqu'un vienne. Ça aurait été quand-même la moindre des choses de prévoir quelqu'un un peu en avance, surtout quand on prétend avoir une reception 24h/24.
On nous a donné une chambre avec un lit dur et l'autre extrêmement mou, un tapis de bain encore mouillé sur lequel gisait une libellule morte. Dans la poubelle il y avait encore des couches sales. Dans la salle de bain (privative) nous entendions distinctement tout ce qui se passait dans la salle de bain d'à côté et dans laquelle il y avait beaucoup de passage (salle de bain partagée sans doute).
Beaucoup d'humidité dans la chambre qui se ressent dans les draps.
Je me suis posée sur la terrasse dehors plusieurs heures sans que personne ne me demande si je souhaitais boire quelque chose.
Ambiance dans l'hôtel très spéciale...

2026-03-23 • via Nuitee
N
Norm
10
Pros:

Very friendly family run hotel. I really enjoyed my 3 nights at Paradise Hotel. Everybody I met were very friendly and helpful. The bed was very comfortable and the A/C worked well. The room was quite large for the price paid. Prices for good food and drinks were great. They booked me a tour for amazing day at the Caves which I really enjoyed. If I get back to Phong Nha, I will definitely stay at Paradise Hotel again. Thank you everybody for giving me an enjoyable experience.

2025-07-30 • via Nuitee
V
Verified traveler
6
Ok
Pros:

Helt ok, vet ikke helt hva man kan forvente av standard. Fikk bra hjelp til å bestille transport videre til hanoi ihvertfall

2024-03-04 • via Nuitee
V
Victoria • young couple • gb
10
Amazing hotel run by a wonderful family.
Pros:

Lovely spacious room with a good balcony overlooking some beautiful views. The family who run the hotel were amazing. We had a late checkout for a very small fee which was excellent. Great food too!!!

2023-09-21 • via Nuitee
G
Guus • solo traveller • nl
10
Exceptional
Pros:

Very clean and tidy room, good breakfast. I enjoyed my stay and the staff/family was very kind and lovely.

2023-08-17 • via Nuitee
T
Thuy • group • de
10
we are pleased
Pros:

It was very clean and spacious. The owner was very friendly and supported us very well with everything. At first we stayed at another homestay but it was not good so we decided to find another place to stay. We are glad that we found Paradise Hotel. Definitely we will come back next time when we visit Phong Nha.
P/S: The puppy was cute 🥰

Cons:

nothing

2023-06-12 • via Nuitee
W
Wenjing • solo traveller • gb
1
Bad
2023-04-19 • via Nuitee
W
Wenjing • solo traveller • gb
2
Very poor
2023-04-19 • via Nuitee
M
Marc • solo traveller • es
6
Pleasant
2023-01-07 • via Nuitee
K
Keola • young couple • us
7
Good
Pros:

The room was very clean and comfortable. The family was friendly and welcoming. They rented us a motorbike for 150k a day. The free breakfast was very good. Good location. Beautiful view of the mountains from out our window.

Cons:

A few hours after checking in, we were asked to pay more than the price listed on Booking. They claimed that there was something wrong with the computer and so the price was listed wrong. We felt very uncomfortable and asked for clarification as this hadn’t been brought to our attention at check in. When they saw that we were hesitant to pay the price they asked for, they “lowered” the price for us, but it was still higher than what we had booked for. We just agreed to pay it because we were already settled in and felt put on the spot. We enjoyed our stay otherwise, but we found this interaction very strange and unfair. After finding another review mentioning asking to pay more than the Booking price, it seems that this may be a recurring thing.

2022-12-05 • via Nuitee
M
Mason • family with young children • au
9
Great family owned hotel. Facilities were clean and comfortable and staff were very helpful.
Pros:

Great family owned hotel. Facilities were clean and comfortable and staff were very helpful.

2022-08-14 • via Nuitee
V
Verified traveler • partner
8
Pros:

No amenities however it is cheap. It was just for one night so it's fine for me

2019-06-18 • via Nuitee
S
Scott
10
A little bit of Paradise
Pros:

Just finished a nice stay at the Paradise Hotel. The hotel is well located in the area where all the action is. Huge choice of restaurants and shopping all around. Can easily walk to the riverfront or the Imperial Citadel. Bed was comfy. Has TV and AC. Bathroom small but decent. It was quiet. And all for an insanely low price by North American standards. Only wrinkle I had was that the Hotels.com says they have safe at the front desk for customers to use. The one desk girl doesn't speak good English and couldn't seem to understand what a safe was. First I Googled picture of a safes to show her and she somehow thought it was a refrigerator. Then I used Google translate to say what a safe was in Vietnamese but she still looked confused. I mimed putting my wallet and passport in an invisible safe but she still didn't get it. You'd think I was asking for the most difficult thing in the world. So frustrating. Eventually she sort of got it and put my things in a plastic envelope and locked them at the front desk. It ends up the hotel doesn't have any safes either in the rooms or at the reception desk. They have to remove that from the room description because it was a frustrating and highly annoying way to start my day. Also, on the temple and Citadel tour I was sold by the hotel, I was the only Causasian. Everyone else was Asian and spoke in their native tongues to each other. The tour guide spoke English and was excellent but I still felt very alone on the tour. So just be aware.

2019-01-21 • via Nuitee