Nusantara Hotel Sembalun

Hotels
6.4 (32 reviews)
Jl. Pelawangan Rinjani No. 1 , Sembalun Lawang , id

Free
Children allowed

Facilities

Parking
Free Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Garden
Hiking
See all facilities

Review Highlights

Pros:
Great location for hiking Rinjani
Ease of access for climbers
Cons:
Unusable swimming pool
Poor food quality
High prices for services

Categories

Cleanliness
5.79
Several issues noted, including a broken soap dish and unclean pool.
Service
6.76
Mixed reviews; prices perceived as high with dissatisfaction regarding service.
Location
8.8
Well-located for access to Rinjani and nearby registration office.
Room Quality
5.75
Lack of amenities such as air conditioning and inadequate maintenance.
Amenities
5.78
Pool was unusable; other amenities were lacking.
Value for Money
5.74
Perceived as too expensive for quality offered.
Food and Beverage
4.79
Breakfast described as mediocre.
Overall Experience
7.76
Mixed feelings due to location benefits but significant issues with service and facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:17

Property Description

Scenic Views and Relaxation

Nusantara Hotel Sembalun offers a tranquil retreat in the picturesque Sembalun Lawang, boasting stunning pool views and a serene garden setting. Guests can unwind in the outdoor swimming pool or take in the mountain vistas from their private balcony.

Comfort and Convenience

Each room at this 3-star hotel is thoughtfully equipped with modern amenities including a flat-screen TV, a cozy seating area, and a private terrace for enjoying the fresh mountain air. The hotel also provides free private parking, ensuring a hassle-free stay for all guests.

Fun for the Whole Family

With a children's playground on-site and activities like cycling nearby, Nusantara Hotel Sembalun offers entertainment for guests of all ages. Don't miss the chance to explore nearby attractions such as Tiu Kelep Waterfall and Sindang Gila Waterfall during your stay.

Book your stay at Nusantara Hotel Sembalun now for a memorable getaway amidst nature's beauty.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

6.4
Based on 32 reviews
Cleanliness: 5.79
Service: 6.76
Location: 8.8
Room Quality: 5.75
Amenities: 5.78
Value for Money: 5.74
Food and Beverage: 4.79
Overall Experience: 7.76
A
Antonio couple es
4
Buena ubicación, nada más
Pros:

La ubicación y vistas del atardecer son muy bonitas

Cons:

Las habitaciones no tenían calefacción y al ser zona de montaña hace fresquito, nos tuvieron que dejar más mantas. El desayuno es muy limitado, solo nos ofrecieron a elegir una cosa entre noodles, huevos o pancakes

2026-07-10 via Nuitee
R
Risma extended_group id
10
Sangat senang menginap dgn suami dan mertua, karna mereka sangat menikmati akomodasi, ditambah mereka mempunyai hewan ru
Pros:

Aku suka kebersihannya dan halamannya sangat indah

2026-06-07 via Nuitee
K
Kam Fai solo_traveller hk
1
This is the worst hotel experience
Pros:

Only the convenient location

Cons:

This is the worst hotel experience
First of all, the room had no toilet paper and there were shoe prints on the toilet
Dirts at the corner
The worst thing was, I had a pair of running shoes at the balency of my room and was STOLEN, but the staffs did nothing to help
The most ridiculous thing was that, the staff said maybe the dog dragged the shoes away
OK, I AM NOT A FOUL

2026-05-05 via Nuitee
L
laborde couple id
5
Bien placé au pied du Rinjani mais c'est tout. Piscine inutilisable, petit déjeuner médiocre etc.
Pros:

La situation et la facilité d'accès.

Cons:

Le service, l'état d'entretien, la nourriture, l'insonorisation des chambres (mosquée juste en face)

2025-12-04 via Nuitee
H
harmonie couple fr
2
Pros:

Hôtel qui prétend avoir une piscine extérieure ouverte à l'année. Elle était verte et non chauffée. Donc inutilisable. On nous a pas prévenu.
Pas de climatisation dans les chambres. On a eu froid avec l'humidité.
Le porte savon cassé, on a dû en demander un neuf. Pas assez de papier WC, il a aussi fallu demander.
Le sèche cheveux OFF.
Très cher pour le rapport qualité-prix de Lombok.
Pas de Grab ni de Gojek. Chauffeur privé deux fois plus cher qu'ailleurs. Ils ont bien compris qu'on est européens et qu'on est bloqué là pour l'ascension du Rinjani.
Là encore, l'hôtel vous trouve un guide, qui vous fait payer 30% plus cher que les agences autour.

2025-11-12 via Nuitee
H
Hilmy couple my
8
2025-10-01 via Nuitee
H
Hisham solo_traveller my
7
Nice hotel to chill at the foothill of Rinjani mountain.
Pros:

It was located at a perfect area in Sembalun. Right next to the registration office for those who is climbing the mountain.

Cons:

Hoping the hotel management could consider purchasing a prayer mat for its Muslims guests.

2025-09-07 via Nuitee
A
Anggita family_with_children id
7
2025-08-22 via Nuitee
A
Andrew solo traveller sg
8
Rinjani 100 Stay
Pros:

Stayed for the Rinjani 100 race weekend. It seemed a little expensive, and the wall in the room didn't offer much sound protection from the room next door. But the hotel is the main race venue so location couldn't be better. The facilities, staff, food, etc were all great too. When the clouds cleared there was also a perfect view of Rinjani from the room's verandah. So despite the price and the noise I would still strongly recommend, especially for the R100 race weekend.

Cons:

A bit expensive and sometimes noisy as the room offered very little sound protection from the adjacent room.

2025-05-20 via Nuitee
B
Bui young couple vn
7
Good
2024-06-21 via Nuitee
B
Bowkett young couple th
1
Bad
2024-06-18 via Nuitee
T
Ting solo traveller au
10
Exceptional
2024-06-06 via Nuitee
F
Frank young couple au
4
OK, but not value for money
Pros:

Location and view

Cons:

Small room.. uncomfortable bed.. wet floors

2024-04-21 via Nuitee
E
Elizabeth with friends nl
7
Good environment only not much to do and no taxi drivers
Pros:

Location

Cons:

N/a

2023-12-10 via Nuitee
J
Jason solo traveller au
7
Good
2023-11-13 via Nuitee
S
Sam group au
1
Bad
Pros:

Booked and realised I had the wrong town, called 20 minutes later and refused to refund. Terrible money making racket.

2023-08-23 via Nuitee
S
Sebastien solo traveller id
1
Noisy, expensive and bad services...
Pros:

The location near the Rinjani entrance

Cons:

The hotel has several bungalow.
Each bungalow has 2 rooms, 1 room is adjacent to the other room.
Sounds from adjacent room, such as conversations, television noise, or even intimate activities, can be easily heard.

Upon check in, no linen in the room... they only provide a blanket...I guess not even clean between 2 clients

On Friday, between 12pm and 2pm, the restaurant was closed... because the chef went to the mosque for praying...

The staff is not really friendly

2023-08-21 via Nuitee
M
Michael family with young children id
9
Great value welcoming staff
Pros:

Exceptional views of Mt Rinjani, beautiful property located in a beautiful valley

2023-08-21 via Nuitee
I
Ilja family with young children nl
1
Bad
Pros:

A lobby, and a row of 20 small wooden cabins. At 1100 meter above sea level, colder than the coast. The first hotel in a month of traveling in Indonesia which did not offer us a pick up ride, a omen. Lombok perhaps has lost more income to the Covid lockdowns of the past than any other islands of Indonesia and is still not able to recover from the loss of tourism.

Nice garden and swimmingpools. Orchids fixed on trees, Plumeria, flowering trees, some native Javan deer in a cage. Cabins overlooking the nice garden, swimmingpools and a nice vulcano view on mount Rinjani. The mount of the vulcano is about a 14 hour hike from the hotel. ‘They say’ it is a mess up there; thrash, litter and human waste which is left behind spoiling the spectacular view. Time for a clean-up perhaps? Direct neighbor is one of the mosques of the village, if 3 times or more prayer calls a day by loud public adress speakers  are your thing… this can be your walhalla.

Diner is next to the lobby in cold fluorescent lights, the hamburger we ordered is tiny, as is the portion of french fries. Ox tail soup was ok. Fish and chips for the kid took hours longer than the rest of the diner and when served was about ten french fries and two nuggets. Way too small. Madurodam style food. The ‘hotel’ serves Bintang beer, that’s the first plus, only to find out that after 2 beers they ran ‘out of stock’. Restaurants in the neighborhood looked as if no visitor arrived in years, maybe not a good idea to go there. No stores, supermarkets or convenience stores sell beer, wine, liquor or local arak.
There is a warung selling sata ayam and sate saki on the street and some convenience stores. There is no cutlery or china in the room of the hotel besides some dirty teacups. Indomie soup in a cup and some krupuk from the convenience store nearby is your best chance for breakfast, lunch and diner (if you wish to skip what the hotel serves).

2023-08-15 via Nuitee
K
Ketut young couple id
7
Nice
Pros:

Breakfast is OK

2023-08-08 via Nuitee