Russell Hotel

Stayed at the Russel for 3 nights over new year (2025-2026), room was disgusting, torn curtains and one set hanging off the rail. Radiator valve didn't work so heating was on all the time room was sweltering I asked for a maintenance visit which never happened. Had to sleep with the windows open because of the heat then it was very noisy being on a main road. two single beds pushed together but were different heights causing a ridge in the middle of the bed. sign on the door stating sloping floor but was so bad that every time I touched the bedside table all 3 drawers flew open. main staircase was awful with badly replastered areas that had not been repainted, wallpaper peeling off the walls and tape on worn parts of the carpet. we had meals in the Prince Regent next door as we were staying with friends, Hygiene non existent tea pot had clearly not been washed since its previous use and the inside was so bad we didn't drink from it. service was extremely slow with an average of 25 mins wait between courses due to under staffing and food quality extremely poor. wouldn't stay here again if you paid me to

Spent Christmas at the hotel which was very enjoyable. The hotel was nice and warm, the meals were excellent and the staff couldn't do enough for you. Thank you for a lovely break.

Hotel a little dated but the amazing staff made up for that. Dave, our waiter was fantastic from start to finish, bar staff, Head Chef, kitchen staff and hotel management all fantadtic.....thank you :)

Our experience lovely refurbished room, breakfast lovely, staff friendly and work really hard, evening meal nice but only had a couple we had meals out. Bingo at night great prizes and music after again only stayed in one night...
The only thing that really annoyed me and if they put something in place this could be avoidable, the Management team should address this immediately because it annoyed several people I spoke with the extractor fan which they forget to turn off in the kitchen, every night I rang down to reception not good enough at 10.30 at night very noisy. Would definitely stay again if they addressed this. Room 139

The manager was so friendly and helpful and always smiling, all the staff were friendly as well
Refurbished room in the annex was lovely
Nice to have a double bed that wasn't two pushed together
Comfy bed and warm room with walk in shower and hairdryer
Coffee and tea was never re stocked whilst we were there
Mirror and windows a little dirty
Lots of dust and fluff and broken biscuit on the floor when we got there still there when we left
Dirty drawer in bathroom with hair 😞
Food was superb for price and entertainment available
Coffee shop and bar
Drinks reasonably priced
Unfortunate that fire alarm went off three times in the night while we were there and two car alarms went off. Annex is overlooking car park
Not the best of views 😜

We were lucky enough to be in the refurbished area of the hotel so everything was new and in good working order. The bathroom had a good shower but could be improved with the addition of hooks for towels or clothes and a light over the mirror. The staff were friendly and attentive. However the food was very poor quality. Cheap sausages and beans at breakfast with no option for continental style yoghurt and fresh fruit. Tinned carrots and peas came with the evening meal with chicken so overcooked I was unable to cut it with the knife provided. The jacket potato chosen as a safer option the following evening was just as unappetising. However there are some very good restaurants in Weymouth which we used for the remainder of our stay.

Stayed for 5 nights not sure would stay again.
Room poor radiator TRV VALVE never worked so heating on day and night full blast.
Had to keep all window's open and keep fan on. We was in a back room over looking carpark. Could only flush toilet every 15 minutes so tank could fill up. Can't understand why the water is so hot got burnt a few times. Bed too soft. Great location found all staff in restaurant good. I had pie one one night rest of party had roast beef and Yorkshire pudding asked waiter if they could get my a Yorkshire pudding not a problem l was brought 2 super homemade. Thanks loved them.

Smoking on the stairs leading up to reception is terrible 2 of my party suffer asthma and found it a problem when entering and exiting the hotel steps should be clear at all times.
Would be nice to see some plants on display outside 🤔

Food terrible, Luke warm, badly cooked, not true to menu, ie chicken chasseur was a tough breast of chicken with chopped tomatoes over it ! Slow cooked beef was just sliced beef with gravy ! waiting staff no direction, a calamity, had to scramble for cutlery, if you asked for any more of anything like milk , it was taken of another table people had been using, toast as well, hygiene non existent! faulty towers comes to mind. Room we had was middling, not as clean as it should have been. Manager quite dismissive at check in felt was back at school. Budget food for daishes customers on there special return deals, so if there with another company you are paying sometimes 3 times more, for the cheap food, never again.

Stayed at this hotel as part of a Shearings coach holiday. Very disappointed with most elements of this hotel apart from the service.
Hotel room - cramped space for 2 adults - wouldn't want to be any smaller. Draft around the window - had to pack it with toilet paper and rattling noise outside of the window which disturbed our sleep. Reported to the manager to which he just responded that he knew about it (but was never sorted).
Food - stayed on a half board basis. All cooked food was poor quality (roast potatoes bland /hard, bread&butter pudding - burnt, fruit crumble - rock hard, fish & chips - fish was watery and tasteless). The only edible food was the salads!
On a positive - all staff were friendly, pleasant & very helpful.

We booked a 4 night stay at the Russell hotel that we have stayed at several times. We love Weymouth as it's very flat and you have all the shops you need in walking distance. When we booked we were told there were only premium rooms left which cost an extra £40 the room was not worth the extra money. We have stayed in the newly refurbished rooms before and never had to pay the extra £40. They have staggered the breakfast times and it would be nice if they did the same at the dinner service.

Entertainment every evening not keen on early breakfast and pre ordering breakfast would be nice to have forms for each day especially if you fancy a change

Second time staying at the Russell hotel ,but this time i took my daughter and 3 grandchildren 4 yr old and twins 5 month old .can i just say the staff were very welcoming and accommadating throughout the hotel .Our waiter Dave and the chef were very attentive to our and my grandson during meal times as were all the staff .They even recieved a small gift on arrival at the hotel .The hotel is in fantastic location with the beach right outside .The amusements 5 minute walk up the front and the town centre with everything youll need.The opposite way just 10 minute walk is a paddling pool and sand pit ajoining the beach .also just across the road is the sealife centre and sand world .Regular buses take you to lots of beautiful places to visit .I will be returning to weymouth again and again

Went with friends on a Skills Holidays tour.
Nice old fashioned hotel on the Esplanade with sea front views.
I was in a small room at the back of the hotel. It was OK but a bit dated while my friends had a great view of the sea from theirs.
All the staff were very friendly and helpful. Bar and entertainment good. A good choice of reasonable quality food.
The hotel could do with more than one lift. The one they have is quite small for the number of guests many of whom were elderly with mobility problems. The huge demands on the lift meant long waits at times as it went up and down bypassing our floor before eventually deciding to stop for us.
At least it didn’t break down which would have made things worse.

Just had 4 days at Russell Hotel. Paid extra for premium room. The bathroom was immaculate and the room recently refurbished altho rather small. TV limited channels. The breakfast choices were excellent BUT the vegetarian evening meals needs some imagination put into it. Very poor selection. However I would visit again.

my cousin and I went with Shearings to this hotel for a five day stay. the coach was an hour late picking us up due to an accident on the motorway. We eventually arrived at the hotel at 18.40. we went to our room after dinner. That's when the fun started. third floor room the narrow passageway from the door into the room sloped up and sideways it was like being on the moving floor in the fairground. The chest of drawers at the top of the passageway sloped so much that when I opened the drawer it slammed shut just like the till in Open All Hours. There was paper peeling on the walls and evidence of past water damage to the ceiling. The shower curtain didn't reach the shower tray and there was only one small shelf in the bathroom. The most worrying
aspect of all was the windows. There was a small window open about 3 inches and the big window wouldn't open at all. It was nailed, or so it seeemed, shut. We reported it twice to reception and all they did was open the small window wider. If a fire had started outside our room we wouldn't have stood a chance. The icing on the cake was that on the Wednesday night about 9pm I realised the toilet wouldn't flush. the reason ( when I contacted reception) was that there was an air lock on the third floor and it would be dealt with in the morning. We had to resort to flushing the toilet with kettles full of water. My cousin has photographs of all the faults which are listed.

Staff really friendly and happy to make sure you have everything you need to ensure your stay is excellent. Excellent entertainment including bingo. Will be back 😊😊

The refurbished room was excellent. The room was cleaned very well. The evening entertainment was good. The food and service was fine. The only negative was the lack of much parking.

This is one of the dirtiest Hotels I have ever been in,Dressing Table. Covered in dust and Tea Stains. Filthy toilet no toilet brush.
So made the staff come and clean it.
The food was passable but the waiter service was very erratic
Dirty tea Pots, dirty cups dirty glasses.the view from the bedroom window was a wall with water pouring all over the ground.
With cigarette ends and garbage.
And the Manager had a couldn’t care less attitude.
Breakfast was hit and miss whether you got Marmalade and Jam or not and some people had no butter.
Door lock partly loose with screws half way out, so anyone could easily break in.
Often no one on reception at night so anyone could walk in
So will I stay here again, NEVER EVER.

Our room was filthy. The net curtains were ripped to pieces. Outside the window there was a massive net. Full of pigeon droppings. The whole window surround was packed with droppings. It was like sleeping in a pigeon coop. The room was so hot, with absolutely no air. Whatsoever. Very unpleasant.
The breakfast was another adventure. The cereal was stale, the fruit juice was warm. The tea and coffee jugs were filthy. The continental consisted of an ok croissant, crispy cheese slice, curly ham, a black banana, and a warm gone off yoghurt. The bread had seen better days. Not a very good experience at all.

My cousin and I spent 4 days in the Russell Hotel. We selected this hotel because it was on the seafront and Shearings brochure showed it to be a well appointed hotel. All was not as it seemed. The first floor was as the brochure and must admit after a long journey we were relieved. We were given the keys to our room on the 3rd floor and to say we were aghast is playing the emotion down. The window was fastened so that it could not be opened and the handle removed. The top light was open about 2" and there was a sign in the window to ask us not to feed the gulls. That couldn't happen even if we wanted too as there wasn't enough room. We reported this as a H & S issue to reception and asked to be moved as presumably if there was a fire in the corridor we would be unable to get out. No empty rooms in the hotel but they would send a maintenance man up the following day to sort. On this particular Monday when we arrived the temp was around 32 degrees so to say that the room was hot is an understatement. A floor fan was not a lot of use as fresh air coming in is needed to exchange with the fan otherwise its just exchanging hot air in the room. Day 2 when we looked at the room properly after a very trying night we noticed a large hole in the curtain made by a cigarette, not ours I might add as non smokers. A hole in the wall by the door which had obviously been opened with force. A door stop had been introduced at some stage but the hole which was some 3" of broken plaster had been left. The handyman attended while we were out and opened the top light a further inch which was as far as it would go. Bedding I really wouldn't have used with a rip at the bottom. Cracks in the ceiling and walls, paper peeling and a walk to the bathroom was eventful as the floor sloped to the right which meant you were leaning on the wall. The floor in the bedroom was equally as bad, the set of drawers when attempting to put clothes in was equal to Arkwrights till at the speed of closure. On the Wednesday night we went to flush the loo at around 9pm but no luck. Another call to reception who told us there was an air lock in the system and the problem would be sorted in the morning, All rooms on floor 3 were affected some 39 rooms. Just the sort of thing you want to happen in the middle of a heat wave. Endless kettles of water during the night to ensure dysentery didn't follow. Shearings I do believe you also should be answerable as you were the ones we put our trust in and paid. I must say however the staff couldn't have been more helpful but I imagine they get a lot of practice at managing or trying to manage clients expectations. I have photographic evidence but all that's needed is for the manager to take a look at room 330 to see that my complaint is not fiction.