bensons hotel

Hotels
8.6 (121 reviews)
Bahnhofstrasse 3 , Aachen , de

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Children allowed

Facilities

Non-smoking rooms
Room service
Safety deposit box
Fax/photocopying
Non-smoking throughout
Private check-in/check-out
Adult only
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Limited reception hours
No air conditioning

Categories

Cleanliness
8.44
Rooms are described as clean and well-maintained.
Service
8.81
Guests frequently mention friendly and helpful staff.
Location
8.75
Conveniently located near the train station and city center.
Room Quality
8.5
Rooms are spacious and equipped with necessary amenities.
Amenities
8.43
Includes well-equipped kitchens and good amenities.
Value for Money
8.49
Perceived as good value considering the services offered.
Food and Beverage
8.74
Breakfast is praised as being excellent and rich.
Overall Experience
8.61
Overall experiences are positive based on guest feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 19:44

Property Description

Central Location and Stylish Setting
Conveniently situated just 300 metres from Aachen Central Train Station, bensons hotel offers a stylish retreat in the heart of the Old Town.

Modern Accommodation with Complimentary Amenities
The contemporary rooms, adorned in blue and cream tones, boast modern amenities like a flat-screen TV and minibar. Guests are welcomed with a fruit platter and complimentary mineral water upon arrival.

Explore and Enjoy Nearby Attractions
Immerse yourself in the rich culture of Aachen with attractions like the medieval town hall, Aachen Cathedral, and Grenzlandtheater a short walk away.

Ready to experience comfort and convenience in Aachen? Book your stay at bensons hotel now for a memorable getaway.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 8 and older are allowed.
    Children from 8 years old to 12 years old stay for € 5 per person per night when using an existing bed.
    Adults stay for € 15 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 121 reviews
Cleanliness: 8.44
Service: 8.81
Location: 8.75
Room Quality: 8.5
Amenities: 8.43
Value for Money: 8.49
Food and Beverage: 8.74
Overall Experience: 8.61
T
Thomas • couple • de
10
Pros:

Nettes Personal, schöne Zimmer, sehr leckeres Frühstück. Auch die Lage war super, nah am Bahnhof, trotzdem ruhig.
Haltestelle für Busse war auch nah, genauso das Parkhaus.

Cons:

Wir hatten unser Zimmer im 3.Stock, selbst mit relativ kleinem Gepäck waren es recht viele Stufen, Treppe eng, Altbau eben.
Das Frühstück war sehr gut, 17€ sind aber auch nicht gerade billig.

2025-12-06 • via Nuitee
U
Ulrike • solo_traveller • de
7
Zentral vom Bahnhof zu erreichen.
Pros:

Kleines Hotel

Cons:

Kein Aufzug.
Schlüsselcode wurde zu spät geliefert.

2025-12-02 • via Nuitee
A
Ann • couple • gb
8
Simply place in an excellent location
Pros:

Location was excellent and staff were very friendly and helpful

Cons:

We could hear the people from the room above moving about.

2025-12-02 • via Nuitee
G
Gunnar • couple • de
9
2025-11-30 • via Nuitee
C
Cornelius • couple • de
8
Nahe am Bahnhof aber dennoch sehr ruhig gelegen, idealer Ausgangspunkt zum Besuch der Sehenswürdigkeiten Aachens.
Pros:

Sehr gutes reichhaltiges Frühstück mit frisch und individuell zubereiteten Eierspeisen! Zudem sehr freundliches Personal.

2025-11-29 • via Nuitee
M
Masahiko • solo_traveller • jp
8
値段の割には素晴らしい
Pros:

ヨーロッパのホテルにしては珍しく歯ブラシまで含めてアメニティが揃っていた。
部屋は実質的にスイートで、寝室とダイニングキッチンとシャワールームの3つに別れていた。
シャワールームには洗濯乾燥機が置いてあった。

Cons:

夕方6時以後はレセプションが閉じてしまうこと。

2025-11-28 • via Nuitee
C
Christoph • solo_traveller • de
8
2025-11-23 • via Nuitee
G
Georgina • couple • gb
10
Pros:

The location was perfect for the train station and the town centre. The room was excellent with a fully equipped kitchen dining room and a lovely shower room with a washing machine and dryer. The lady on re option was really friendly and helpful, and she explained where all of the interesting things were. We thoroughly enjoyed our stay.After hours, self check in was also very well explained, and we had no trouble accessing our room.

Cons:

Nothing.

2025-11-12 • via Nuitee
W
Willem • couple • nl
9
Pros:

close to the station and to the city centre. Very convenient.

2025-11-09 • via Nuitee
A
Anna • family_with_children • nl
10
Pros:

Fully equipped kitchen, comfy bed, great location! No notes.

2025-10-26 • via Nuitee
S
Sueishi • solo_traveller • jp
9
親切な対応、清潔な部屋、便利な場所
Pros:

部屋は綺麗で清潔で、良く管理されている。場所は駅に近く、またアーヘン大聖堂との中間にあり便利。受付の女性の対応は友好的で親切でした。従業員が常駐しているのではないようなので不便なこともありますが、その分費用を削減しているので宿泊料も安くなっているように思えます。

Cons:

バスルームにはヒーターがあったが、部屋にはエアコンがなかったように記憶している。

2025-10-22 • via Nuitee
B
Bernard • solo_traveller • lu
10
2025-10-22 • via Nuitee
A
Anna • couple • gb
9
Quiet hotel near railway station
Pros:

We got a large room . Location near railway was convenient for us

2025-10-19 • via Nuitee
C
catherine • couple • au
10
Great place to stay.
Pros:

The staff were friendly and very helpful. They helped with maps、suggestions for dining and arranged extra he Lo for us to leave luggage after check out. The room was very comfortable and spacious. Breakfast was advertised as ‘superb’ and it was. The hotel is very close to the train station and a short walk, less than 10 minutes, to the main sights.

2025-10-13 • via Nuitee
S
Stefan • couple • de
9
2025-10-13 • via Nuitee
A
Alessandro • solo_traveller • be
5
Lage ok, keine Rechnung bekommen
Pros:

Fahhradparplatz. Innenhof

Cons:

Ich habe trotz mehrmaliger Anfrage, keine Rechnung erhalten.

2025-10-11 • via Nuitee
• solo_traveller • ch
8
Sehr gut.
Pros:

Sehr freundlich, familiär und nicht "von der Stange".

Cons:

Nix

2025-10-08 • via Nuitee
H
Helen • couple • gb
9
A small, comfortable hotel just outside the old town but in a convenient location.
Pros:

Quiet, comfortable hotel just 5 minutes from the train station and 10 minutes' walk from the old town. The staff were friendly and helpful, and the breakfast was very good. Would definitely stay here again.

2025-09-28 • via Nuitee
F
Franz Marcus • solo_traveller • ch
10
Persönliches Hotel nahe beim Bahnhof mit freundlichem Team und tollem Frühstück.
Pros:

Persönliches, kleineres Hotel nahe beim Bahnhof und doch ruhig. Tolles Frühstück!

Cons:

Der Empfang war zum Glück länger besetzt als angegeben, 18:00 ist schon knapp. Hatte telefoniert und die freundliche Dame fand schnell eine Lösung.

2025-09-19 • via Nuitee
S
Steven • extended_group • gb
8
2025-09-12 • via Nuitee