Pino Nature Hotel, BW Premier Collection

Hotels
8.6 (1666 reviews)
Ravne 1, Trebevic , Sarajevo , ba

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great staff service
Beautiful natural location
Cons:
Poor cleanliness standards
High prices for food and beverages

Categories

Cleanliness
7.69
The pool was not clean, there were unpleasant odors, and the hotel overall seemed outdated.
Service
10
Staff were described as friendly and attentive, particularly during special occasions.
Location
9.66
Beautiful location with great access to nature and hiking trails.
Room Quality
8.7
Rooms were described as beautiful and clean, with some comments on the comfort of beds.
Amenities
8.15
The pool area was noted as old and unhygienic, but the hotel has potential for improvement.
Value for Money
7.18
Several reviews indicated that the prices were too high for the offering and overall experience.
Food and Beverage
7.64
Breakfast and dining options were reported as below expectations.
Overall Experience
9.79
Mixed feelings overall; some enjoyed the stay while others felt the hotel fell short in key areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-03 16:58

Property Description

Tranquility on Trebević Mountain

Luxurious Spa and Wellness Centre

Indulge in relaxation at our spa with a 23-metre swimming pool, saunas, and a fitness centre, all complimentary for our guests. Unwind with unique massage treatments available for an extra touch of pampering.

Family-Friendly with Business Facilities

Enjoy a worry-free stay with amenities like a kids club and playground. For business travelers, our hotel offers a spacious conference room.

Escape to Pino Nature Hotel, BW Premier Collection for a serene retreat in Sarajevo. Book now for a memorable experience amidst the beauty of Trebević Mountain.

Important information:

Please note that Pino Nature Hotel is an alcohol-free hotel.
Please note that on Tuesdays from 17:00 - 19:00 and on Wednesdays from 10:00 - 12:00, entry in Wellness center is allowed for women only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJJ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 10 per person per night when using an available cot.
    Children up to and including 6 years old stay for € 30 per person per night when using an existing bed.
    Children up to and including 11 years old stay for € 30 per person per night when using an available extra bed.
    People 12 years old and over stay for € 55 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is needed).

Location

Guest Reviews

8.6
Based on 1666 reviews
Cleanliness: 7.69
Service: 10
Location: 9.66
Room Quality: 8.7
Amenities: 8.15
Value for Money: 7.18
Food and Beverage: 7.64
Overall Experience: 9.79
M
minka • solo_traveller • ba
10
Very nice place for relax.
Pros:

Breakfast is excelent many items.Rooms are very nice ! Sitting at terrace is nice view !

Cons:

Nothing realy all is ok. All staff us kind. Food is the best.

2026-02-11 • via Nuitee
D
Dirigent • extended_group • rs
7
Pros:

Room, lobby, ambient

Cons:

Spa was out of order, no alcoholic drinks available at the bar.

2026-02-10 • via Nuitee
F
franko • couple • hr
10
2026-02-10 • via Nuitee
O
Oscar • family_with_children • nl
9
Fantastic experience and great nature
Pros:

Kom je voor de natuur en omgeving net even buiten de stad Sarajevo is dit echt een aanrader

2026-02-08 • via Nuitee
Z
Zekir • solo_traveller • ba
10
Pros:

Sve je perfektno

2026-01-30 • via Nuitee
E
emina • couple • ba
10
homey stay where ull return
2026-01-30 • via Nuitee
K
Karla • couple • ba
4
2026-01-29 • via Nuitee
G
gordan • extended_group • hr
9
Pros:

Konobar Zeka. Atmosfera, lokacija.

Cons:

Nema jela od ribe.

2026-01-26 • via Nuitee
D
Dávid • couple • hu
10
2026-01-24 • via Nuitee
A
Adisa • family_with_children • ba
10
Pros:

The location is beautiful and the staff were friendly.

Cons:

During our stay, the entire spa area and the children’s room were under renovation, so we were unable to use those facilities.

2026-01-22 • via Nuitee
A
Ante • couple • ba
7
2026-01-20 • via Nuitee
A
Alem • couple • ba
10
2026-01-20 • via Nuitee
S
semira • couple • ba
10
KRATKO I SLATKO !!!
Pros:

SVE NAJJJJ !!

2026-01-20 • via Nuitee
P
Petrana • couple • ba
10
Pros:

Sve je bilo odlicno!

2026-01-20 • via Nuitee
H
HAMAD • family_with_children • kw
7
Pros:

جميل للاطفال
موظف الاستقبال ممتاز وعند الانتهاء من الاقامه عطونا هديه صغيره
مواقف كثيره في الفندق مجانا
العاب للاطفال كثيره والقعده الخارجيه جميله جدا

Cons:

بعيد عن السنتر
لا يوجد خدمات بجانب الفندق
موظفين المطعم غير جيدين للجنسية العربيه
الطريق خطر للذهاب للفندق

2026-01-19 • via Nuitee
J
Jordi • couple • es
9
2026-01-19 • via Nuitee
I
Ismail • family_with_children • nl
1
Boek dit hotel niet – het is veel te duur, slecht onderhouden en absoluut geen sterren waard.
Pros:

Wat ons het meest beviel aan het hotel was de locatie, maar daar houdt het ook mee op. De Google-locatie klopt niet en stuurt je naar een plek 30 km verderop, wat ze beloofden te veranderen maar nog steeds niet hebben gedaan.

Cons:

Bij aankomst om 14:30 was onze kamer nog niet klaar; pas een uur later kregen we de sleutel. Het restaurant bleek gesloten wegens een besloten trouwfeest, zonder dat dit ergens vermeld stond – eten was die dag dus geen optie. De eerste kamer die we kregen was vies, met tralies voor de ramen en totaal niet zoals beloofd. Ondanks meerdere verzoeken (minstens 6 keer) werd er niet schoongemaakt. Uiteindelijk kregen we een andere kamer met €80 toeslag, die óók vies was (glitters op bed en vloer, open ventilatie, veel lawaai, vliegjes in de badkamer). De bedbank kon niet worden opgemaakt en we kregen verkeerd beddengoed zonder kussenslopen of dekbed. De kamers zijn gehorig, oud en totaal geen ‘superieur’ zoals geadverteerd. Het zwembad was ijskoud, lekte en het plafond kwam naar beneden. Beide sauna’s kapot, het kinderbad leeg, geen masseur beschikbaar, en de speelkamer was ronduit smerig – vol stank, rotzooi en oude was. We wilden eigenlijk direct vertrekken, maar geld terug was geen optie.

Boek dit hotel niet – het is veel te duur, slecht/niet onderhouden en absoluut geen sterren waard.

2026-01-19 • via Nuitee
K
Kharsan Alyami • couple • sa
4
الطاقم سىئ للاسف
Cons:

تعامل الموظفين سىئ ويتاخرون بتلبيه الطلبات للغرفه

2026-01-19 • via Nuitee
L
Leila • solo_traveller • ma
2
Die Ausstattung war in Ordnung und auch die Lage war akzeptabel, allerdings entspricht das Hotel meiner Meinung nach kei
2026-01-19 • via Nuitee
F
Filip • couple • hr
7
Pros:

Osoblje na recepciji odlično.

Cons:

Jedan od konobara u restoranu nezainteresiran za posao, čekali smo 20 minuta da nas posluži iako smo ga zvali više puta samo je odmahnuo rukom i rekao da dolazi uskoro.

2026-01-19 • via Nuitee