Hôtel Le Pastel

Hotels
Independent
6.4 (119 reviews)
1 Rue de l'Orient, Toulouse, 31000 , Toulouse , FR

Facilities

Free WiFi
24-hour front desk
Luggage storage
Concierge service
Wheelchair accessible
Conference space
Breakfast available (surcharge)
Multilingual staff
Free newspapers in lobby
Porter/bellhop
See all facilities

Review Highlights

Pros:
Affordable pricing
Comfortable despite small room
Cons:
Poor cleanliness
Outdated room condition

Categories

Cleanliness
4.13
The room had stains on the floor and degraded walls, indicating poor cleanliness.
Service
7.6
Standard service quality for this hotel tier.
Location
7.14
Standard location convenience for a budget hotel.
Room Quality
5.09
The room was described as small but comfortable; however, the overall condition was outdated.
Amenities
6.12
The absence of a remote for the TV was noted; basic amenities were present but lacking.
Value for Money
8.08
The hotel was considered reasonable for its price.
Food and Beverage
6.53
No specific sentiment mentioned about food and beverage.
Overall Experience
6.5
The overall impression was mixed, with several negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:27

Property Description

Discover the charm of Toulouse at Hôtel Le Pastel, where modern comfort meets exceptional service.

Amenities Galore
Our hotel features complimentary wireless internet access and a 24-hour front desk, ensuring you stay connected and well-supported throughout your visit. With concierge services at your fingertips and 24-hour room service, your needs are our priority.

Delicious Dining Options
Start your day with a sumptuous buffet breakfast available daily from 6 AM to 10:30 AM. Enjoy delightful meals at our cozy coffee shop/cafe or indulge in the comfort of your room while savoring exquisite dishes.

Convenient Event Spaces
Planning a meeting or event? Our hotel boasts over 215 square feet of versatile conference space, perfect for gatherings of various sizes. Self parking is also available to accommodate your travel needs.

Make your reservation today and experience the best of Toulouse at Hôtel Le Pastel!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TLS

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

6.4
Based on 119 reviews
Cleanliness: 4.13
Service: 7.6
Location: 7.14
Room Quality: 5.09
Amenities: 6.12
Value for Money: 8.08
Food and Beverage: 6.53
Overall Experience: 6.5
C
CAMILLE
4
Pros:

Commerces, restaurants, gare et centre-ville disponibles à proximité. Ceci est la raison du choix de cet hôtel.
Néanmoins l’accueil laissait à désirer, toutes les lumières ne fonctionnaient pas dans la chambre et la salle de bain était minuscule (heureusement que nous sommes deux personnes menues).

2025-10-10 via Nuitee
R
Roberto
4
Pros:

Eau froide dans la douche, salle de bain pas très propre. Alarme incendie déclenchée le matin. Mauvaise odeur dans les couloirs et l’entrée. Personnel pas particulièrement sympathique.

2025-10-09 via Nuitee
L
Laurent
8
Pros:

Chambre de bonne au quatrième étage sans ascenseur, dur dur pour mes articulations mais bon au vu du tarif très intéressant et sachant la taille de ma chambre lors de la réservation, rien d'anormal. Literie correcte, j'ai très bien dormi et tout était propre.

2025-10-05 via Nuitee
F
Frederic
8
Accueil sympa, femme de ménage a revoir
Pros:

Personne a l'accueil sympathique mais femme de ménage qui m'agresse parce-que pas capable de prévenir que le sol est mouiller (donc ne pas marcher) et préfère aggresser verbalement le client avec des insulte de raciste (je cite : Je parle pas avec vous les français, vas dans ta chambre me parle pas)

2025-10-02 via Nuitee
V
Vincent
8
Pros:

Dommage de s'apercevoir à l'arrivée que l'adresse du logement n'est pas au même endroit que la réception

2025-09-30 via Nuitee
J
joel
8
super prix
Pros:

hotel sympa niveau prix pou une nuit, chambre tres petite mais confortable; un hic : pas de telecommande télé....

2025-09-26 via Nuitee
A
Ali
2
Pros:

C’est nul horrible je ne le conseille à personne à fuir
Moisissures humidité sale

2025-09-17 via Nuitee
F
Fabienne
4
Tromperie sur le prix!!
Pros:

La chambre,était plus de viellote,avec des taches sur le sol,les murs dégradés et sale,les .cette chambre mérite 1 coup de frais,dans l etat cela vaut 4 sur 10 tout juste.la literie etait propre.

2025-08-08 via Nuitee
C
Christian
10
Pros:

Extremely small room

2025-06-30 via Nuitee
G
Gareth family
2
Pros:

Guys please avoid. We was supposed to be in room 41 and there is no lift. It was 37 degrees. 4 times said key works. Moved to room 1. The room was dirty the bathroom is as small as a train it’s a wet room toilet. Have a shower and need the toilet wet feet. The room was disgusting. The aircon is controlled by reception. If we could have booked another hotel we would have. The lights flickered and one plug socket. It’s a 2 star hotel and the only bonus was its opposite a Lidl but the area is full of homeless and beggars.

2025-06-22 via Nuitee
K
Kévin
2
Pros:

Télé qui fonctionne pas et le réceptionniste s’en fou complètement.

2025-06-16 via Nuitee
C
Claire
2
Unable to stay due to condition
Pros:

We arrived for a four night stay and found our hotel room covered in mold, grime, and dirt with a window that wouldn’t close (we were on the fourth floor) and a ripped off smoke alarm.

2025-06-04 via Nuitee
S
Steven
10
Pros:

Excellent experience here at the hotel. Only a five minute walk from the train station and very nice atmosphere in the local area. Rooms are small but well kept and the bed was comfortable. Staff was very friendly as well

2025-05-30 via Nuitee
M
Marie-solange
4
Decevant ...
Pros:

Aucun respect des autres résidents
Et le menage a 7h du matin cest pas sympa surtout que le calme a l'hôtel a ete tres tardif le soir ...derniere fois que j'y vais...et si vous voulez vous détendre cest pas le bon endroit
A vous de juger par vous même

2025-05-23 via Nuitee
M
Marc
4
Médiocre
Pros:

Chambre minuscule. Lavabo bouché. la moitier des Lampes grillées. La chambre pas faite pendant 3 jours...

2025-05-19 via Nuitee
M
Maria Celeste
10
Recomendo
Pros:

Só faltou uma torradeira, frigideira e panela.

2025-05-11 via Nuitee
W
Winston
10
Pros:

Bien ubicado y muy buena habitación

2025-05-01 via Nuitee
F
Fernando
2
Pros:

Oh my this place is horrible-please don’t stay here.
Room smelled cigarettes and my clothes when I checked out smelled like cigarettes. I had to open the window to vent it out since the AC was not working. booking says including AC but apparently they don’t want to turn it on. Pillows are super thin and uncomfortable and I had so many mosquito bites I hope I don’t get sick. The owner should be ashamed it’s not it as if the cost is cheap, I paid good amount of money but the hotel is so run down. The sink clogged, it took a while to drain it, annoying. And the bathroom is just so small. Staff were fine, it’s the owner who should evaluate the condition and service of his hotel. Terrible stay. Can I give zero star. Que Horror.

2025-04-30 via Nuitee
N
NATANAEL
10
Formidable
Pros:

Hotel super bien place a un prix accessible, j'ai mes préférences a toulouse quand je suis de passage et hotel pastel fais partie !!! et en plus a chaque fois je suis surclassé ,la aussi j'ai eu droit a un studio complètement équipé avec cuisine ,grand lit ,grande salle de bain ,avec balcon vu sur l'avenue, avec les commerces, bar resto fast food, tres animé,j'adore prendre le petit-déjeuner sur le balcon avec un beaux soleil matinal ,a une prochaine très vite!!!!

2025-04-21 via Nuitee
C
Chaima family_with_children
6
Pros:

Convient pour 1 nuits

2025-04-14 via Nuitee