Country Inn & Suites by Radisson, Page, AZ

The building was being renovated.

NOTHING

N/A

Le bruit dans la chambre. Il y avait une porte communicante et nous avons vécu avec nos voisins.
Les travaux dans l’hôtel
L’accueil le soir de notre arrivée, très peu de personnel pour régler le problème de draps dans le canapé lit.

I didn’t love Fox News being the main news channel in the lobby (at least from what I saw while I was there). I also had some issues with my bathroom sink draining well and getting the tv to work, but those weren’t big deals to me really. I just watched stuff on my computer. There was some light construction happening on property but they really weren’t too intrusive. They could have maybe paused it more or worked in a different area during breakfast though.

We picked this hotel because it seemed brand new...it was clearly still under construction. Our room had not been vacuumed, there was some rocks on the carpet, paint on the bathroom floor, the shower curtain was disgusting and hair in the bathtub. We were supposed to stay 1 more night but we cancelled and went to the Hampton Inn next door.
Breakfast very basic.

Upon arrival at the hotel, we were unaware of that construction was occurring, and they were jackhammering and it was noisy and loud! We were traveling with a hypoallergenic four year-old pet and was asked if it was a service dog when I checked in. I said no and they said well we don’t allow pets. We had already driven seven hours and we were tired and all hotels in Page were booked. I asked if we could stay if we would pay for a cleaning fee. The Front desk clerk said for an additional 500 nonrefundable dollars we could stay. My room was $269 prepaid and they wanted another $500 on top of that which I felt they were taking advantage of the situation. We moved on and could not find another hotel and had to travel close to three hours as we were unaware Jeep Safari was occurring in the area and hotels were booked for hundreds of miles out. When I tried to work with the hotel to get a refund for our prepaid room, they told me they were unable to accommodate as when I booked it was a nonrefundable booking, and I should’ve been aware of their pet policy. Most likely that room was booked as other travelers were probably looking for rooms due to the Safari event. Thankfully, Bookings.com worked with us and provided us a full refund and said they would connect with the hotel to try and get reimbursed for the booking on our behalf. We will definitely use Bookings.com in the future but not impressed at all with the lack of compassion the management staff from the hotel provided.

I wish I was told that the hotel was under renovation. Breakfast area was half finished. Gym was closed. The entire ground floor was in shambles. I feel I deserve a partial refund for making me go thru that.!

The hot tub was very dirty - the bubbles were brown and it had a smell.
The hot water was not hot - warm at best.
There was construction and there were nails on the ground outside on the patio by the fire pit .

Under construction/ renovation at the time

Address was very distracting. Customer service was not friendly. A lot of construction work happening