Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Non-smoking rooms
Terrace
Family rooms
Luggage storage
Tour desk
Massage services
Private check-in/check-out
Board games/puzzles
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Comfortable rooms
Cons:
Wi-Fi issues
Cleanliness concerns
Limited amenities

Categories

Cleanliness
8.3
Some reviews noted issues with chemical smells and dirty towels.
Service
10
Reviews highlight excellent service and helpful staff.
Location
9.8
Central location with easy access to shops and attractions.
Room Quality
8.8
Rooms described as comfortable, but some mentioned issues with heating and light.
Amenities
8.8
Basic amenities provided, but some guests felt they were insufficient.
Value for Money
9.3
Overall good value with a reasonable price relative to location.
Food and Beverage
8.8
Limited mentions of food options; coffee was noted as missing.
Overall Experience
9.8
Guests enjoyed their stay despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:24

Property Description

Central Location
Located just steps away from San Cristobal Cathedral and Central Plaza & Park, Ganesha Hotel offers a prime spot for exploring the vibrant city of San Cristóbal de Las Casas. With key attractions like La Merced Church and San Cristobal Church within walking distance, guests can immerse themselves in the rich culture and history of the area.

Comfortable Accommodation
Spread across two floors, the cabins at Ganesha Hotel feature a cozy seating area and a private entrance, providing a home away from home for guests. Stay connected with free WiFi available in all rooms, and some even offer a balcony to enjoy the views of the surrounding garden.

Local Expertise
Let our friendly reception staff enhance your stay with insider tips on the best places to visit and how to navigate the city. Whether it's exploring the Amber Museum, shopping at the Handcrafts Market, or discovering the treasures of Na Bolom Museum, we've got you covered.

Book your stay at Ganesha Hotel now and experience the perfect blend of convenience, comfort, and local charm.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:30 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9.2
Based on 127 reviews
Cleanliness: 8.3
Service: 10
Location: 9.8
Room Quality: 8.8
Amenities: 8.8
Value for Money: 9.3
Food and Beverage: 8.8
Overall Experience: 9.8
L
Laura • solo_traveller • mx
10
Pros:

Temática, servicio y ubicación excelente.

2026-03-03 • via Nuitee
A
Andreche • solo_traveller • co
10
2026-02-14 • via Nuitee
K
Kathleen • solo_traveller • us
10
Comfortable Bedding, Good WIFI & Hot Shower Pressure
Pros:

Central location, good WIFI signal, comfortable room & bedding. Relatively quiet space at night.

2026-01-24 • via Nuitee
G
Guadalupe • solo_traveller • mx
10
Excelente alojamiento
Pros:

La ubicación es en el centro de la ciudad, te permite moverte con facilidad entre los andadores.

Cons:

Faltó el café de cortesía

2026-01-19 • via Nuitee
K
Kathleen • solo_traveller • us
9
Launched 2 App Features here, thanks to WiFi upgrade!
Pros:

(1) Good WiFi. I launched 2 App Features seamlessly; (2)Impeccably clean, cabin-like space w/access to floor heater.
(3) Sleep! Cozy beds w/ soft sheets & warm blankets.

Cons:

Property is fine. Room is a bit cold on the feet, but that’s mountain life, isn’t it? Bring warm socks!!!

2026-01-19 • via Nuitee
M
Markus • couple • de
7
2026-01-17 • via Nuitee
L
Louise M K • solo_traveller • se
2
Don’t bother unless you can cope with having water issues
Pros:

Location

Cons:

I had issues from the moment I arrived after a ten hour journey 17.00 . NO HOT WATER , NO WIFI . I was informed the electrician didn’t come because of the weekend . I was told “I will switch on the water” and that during the day they have solar panels heating the water . DAY TWO , same issue with the water morning and evening , dribbles , between complaining and getting into a nervous wreck… some warm water but not enough to wash the hair . A wifi router appeared in the outside space . DAY THREE , receptionist and cleaner spent approx 45 min to try and sort out the water , at this stage I couldn’t flush the toilet . I was told the pipes were broken . Late afternoon , I try and have a shower . Ice cold water. The receptionist tried to run the water in the adjoining room which didn’t work either . I was told the water was fixed , I hopped into the shower and the dribbles stopped and I stood there with soap all over me . Again I called the girl bla bla la ONE hour later and still no shower . I complained to the manager or owner , to booking.com . This is NOT acceptable . If you can’t run a hotel properly it should be closed until the water situation is resolved.

2026-01-15 • via Nuitee
F
Fabiola • solo_traveller • mx
8
Pros:

La ubicación y la limpieza

Cons:

No había agua caliente y la habitación tenía un olor como a drenaje

2026-01-11 • via Nuitee
A
Aharon Or • solo_traveller • il
9
Pros:

Big room, comfortable and the location is perfect

Cons:

Sometimes there's no warm water in the shower

2026-01-06 • via Nuitee
P
Paty • solo_traveller • mx
8
Es un lugar acogedor
Pros:

La ubicación excelente

Cons:

La falla del servicio de internet

2026-01-05 • via Nuitee
D
Doxey • solo_traveller • gb
5
Cons:

internet doesnt work in the room itself. The price went up significantly on arrival. although I asked for no chemical cleaning products due to alergy ( which the property agreed to on booking)there was overpowering chemical covering the visible black mold. for this reason I did not find it comfortable

2026-01-03 • via Nuitee
I
Ilka • couple • de
10
Empfehlenswerte Unterkunft
Pros:

Top Lage, schöne zweietagige Unterkunft mit riesigen Fenstern

2026-01-01 • via Nuitee
S
Sonja • solo_traveller • mx
9
Pros:

Bonita decoración, limpio y en el mero centro.

2026-01-01 • via Nuitee
A
Amedeo • family_with_children • it
9
2025-12-29 • via Nuitee
A
April • solo_traveller • us
8
Good value, great location.
Pros:

Great location, walking distance to the city center, lots of shops and restaurants.

2025-12-23 • via Nuitee
E
Enrique • solo_traveller • es
10
Pros:

La cabaña y el personal

2025-11-17 • via Nuitee
V
Vincenzo • extended_group • it
8
Pros:

La posizione centrale è un discreto rapporto qualità prezzo

Cons:

La camera era piuttosto fredda e non c’erano riscaldamenti

2025-11-06 • via Nuitee
A
Alessandro • solo_traveller • it
9
Pros:

Stanza super, bagni puliti, proprietari cordiali e disponibili

Cons:

Unica pecca il Wi-Fi poco funzionante

2025-11-05 • via Nuitee
A
Alessandra • solo_traveller • it
8
2025-11-04 • via Nuitee
M
Miriam • couple • de
9
Relax y muy buena relación calidad - precio
Pros:

La tranquilidad y lo céntrico que está

2025-11-03 • via Nuitee