Econo Lodge San Antonio Northeast I-35

Hotels
4.3 (100 reviews)
9503 North Interstate 35 , San Antonio , US

Pets allowed

Facilities

Free WiFi
24-hour front desk
Designated smoking area
Wheelchair accessible parking
Free self parking
Wheelchair-accessible van parking
Upper floors accessible by stairs only

Review Highlights

Pros:
Pet policy
Cons:
Filthy and unclean
Poor staff service
Problematic amenities like WiFi and pool
Lack of basic room amenities and maintenance
Overpriced
Lack of food and beverage quality

Categories

Cleanliness
2
The recurring theme is a severe lack of cleanliness with multiple guests citing filth and roaches.
Service
2.5
Staff were consistently criticized for being argumentative and unhelpful, impacting guest satisfaction negatively.
Location
3
Location has not been emphasized in reviews, with mixed feedback regarding nearby facilities.
Room Quality
2.2
Many guests reported rooms with a myriad of issues from broken furniture and lack of basic amenities to uncomfortable conditions.
Amenities
2
The amenities such as the WiFi and pool were either lacking or problematic, with guests expressing strong dissatisfaction.
Value for Money
2.5
Guests felt overcharged for the poor conditions and services provided, suggesting a low value for money.
Food and Beverage
2.5
Limited mention of food and beverage services, but the few comments received were not positive.
Overall Experience
2.1
The overwhelming majority of guests reported a negative overall experience, with few willing to return or recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2024-10-30 20:13

Property Description

Welcome to Econo Lodge San Antonio Northeast I-35, your perfect getaway in vibrant San Antonio!

Unwind in Comfort
Choose from our 83 cozy, air-conditioned rooms, each equipped with modern amenities like flat-screen TVs, microwaves, and complimentary toiletries to ensure you feel right at home.

Stay Connected
Enjoy complimentary wireless internet access throughout the property, so you can effortlessly stay in touch or plan your adventures in and around the city.

Relax and Recharge
Take a dip in our refreshing outdoor pool after a day of exploring, and benefit from our convenient laundry facilities and 24-hour front desk service, making your stay as seamless as possible.

Don’t miss out on the opportunity to book your stay with us today and experience the best of San Antonio!

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Accessibility

    No elevators

  • Pets

    Pets allowed

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

4.3
Based on 100 reviews
Cleanliness: 2
Service: 2.5
Location: 3
Room Quality: 2.2
Amenities: 2
Value for Money: 2.5
Food and Beverage: 2.5
Overall Experience: 2.1
R
Ryan partner
2
Pros:

This property had mold growing in the bathroom so bad that I checked out immediately after seeing the room. The bed was also on the ground instead of a frame and made me and my partner itchy just from sitting on the bed

2024-09-16 via Nuitee
R
RICO
10
Pros:

Awesome service

2024-07-26 via Nuitee
K
Karla family_with_children
4
Pros:

The staff is very nice people, but the rooms are in very poor conditions, there’s roaches and the door handles the screws are not secure. Definitely not a place if you come to vacation and need a place to stay.

2024-07-22 via Nuitee
B
Billy
2
Pros:

The rooms were infested with cockroaches even after I switched rooms twice when checking in. I ualso paid $325 for a weeks stay but had to leave after two day's and only got refunded $134 when I should've received $234. I called and told manager what had happened and was told that I was lying and received nothing back which I found totally wrong and gonna call Better Businesses Bureau.

2024-07-15 via Nuitee
C
Crystal Nicole
2
Pros:

Disgusting hotel from rooms to statf

2024-06-20 via Nuitee
V
Verified traveler
2
Not great
Pros:

Asked for a non smoking room. Room smelled of smoke, the bed was a full size and only had one pillow. The TV did not work.

2024-04-12 via Nuitee
V
Verified traveler
6
Just OK
Pros:

It was OK - just the basics I needed - a clean room and a comfortable bed for a night. The building itself is old; the trash cans were overflowing with trash and the exterior smells of urine.
The area is next to the highway and train tracks, so is not the quietest place.
As I said, just OK.

2024-04-08 via Nuitee
D
dru chavelo
10
Pros:

Proper

2023-11-10 via Nuitee
D
dru chavelo partner
10
Pros:

It was proper

2023-11-07 via Nuitee
C
Curtis
2
Pros:

The staff asked me to check my room before paying for it. Am glad they didn't charge me first. Seemed most of the people I saw walking around the complex looked as though they were homeless and transient. Did not feel safe. Room smelled of heavy smoke, and this was one of their best available rooms. I felt sorry for the staff.

2023-08-13 via Nuitee
C
Cheryl M family
2
Pros:

This is one of the worst motels I have ever seen. Do not stay there

2023-07-12 via Nuitee
D
David
6
Pros:


Motel had limited resources, But staff was friendly. They did the best they could with what they had to work with.

2023-07-09 via Nuitee
B
Brian
10
Pros:

Great staff

2023-07-05 via Nuitee
R
Ricardo family
2
Pros:

Didn’t even last 10 minutes after paying for my stay. Walked into the room and it was big infested, cockroaches everywhere you looked at, even inside the microwave. I’m still trying to get my refund but the manager is playing hard to get, and supposedly only the manager can do the refunds.

2023-06-15 via Nuitee
A
Ariamna
2
Pros:

This Property is super dirty full of trash 🗑 everywhere. The rooms are falling apart. In top of that they charged my CC 3 times. When I arrived at 7pm they has canceled and also charge my cc then try to get a room for about 1hr both rooms given where falling apart I ended up living and going to another hotel. Weird movement going on at this Property.

2023-06-13 via Nuitee
R
robert
2
Pros:

scarry homeless people hanging around dirty lobby junk in lobby

2023-06-09 via Nuitee
A
Ashraf
2
Pros:

I reserved a non-smoking room as I have asthma. When I arrived at the facility, I was told that all the rooms are smoked in e en those labelled non-smoking. I checked the room and it was heavily saturated with smoke odor. I did not check in and left disappointed. If you know your rooms are all smoked in , you should state that clearly in your ads. Deception will ruin your reputation.

2023-03-21 via Nuitee
R
Rey R
2
Look elsewhere, don’t
Pros:

Horrible experience! Rented and paid for hotel days in advance. Called that same day to find to advise I’d be checking in late. They told me they didn’t have a room for me since they had overbooked. Had to look elsewhere.

2023-03-20 via Nuitee
A
Alma family
2
Pros:

This Hotel have a "0 " never in my life saw this kind of nasty place. Pay less money for this is no faire, because this hotel in Houston is great 5 stars...with this hotel in SA give terrible fame to this Eco l please take out this hotel for service...have infront of my nasty room outside a pepble drung on the floor, drugs, dogs in the rooms. Wow the worst place .

2023-03-19 via Nuitee
W
Wendy Alejandra Salguero family
2
Pros:

This place I will NOT recommend. It is not safe inside out. Drug dealing and consuming inside and out including employees. My room was already someone inside I just couldn’t stay I called orbitz and they made arrangements to put me in a different place.

2023-03-05 via Nuitee