Santuario Playa

Hotels
8.8 (224 reviews)
Av. 1 Norte entre 24 y 26 , Playa del Carmen , MX

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Terrace
Family rooms
Garden
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Poor cleanliness
Misleading room conditions

Categories

Cleanliness
7.59
Several reviews mentioned poor cleanliness, including dirty rooms and inadequate cleaning service.
Service
9.99
Staff were noted as helpful and friendly, particularly front desk employees.
Location
10
Many reviews highlighted the excellent location near attractions and the beach.
Room Quality
8.05
Room quality issues included mismatched booking photos and general maintenance problems.
Amenities
9.08
Amenities were insufficient, particularly the limited kitchenware and breakfast options.
Value for Money
7.54
Guests felt the hotel did not offer good value given the condition and representation of the rooms.
Food and Beverage
8.59
Breakfast was limited, though some guests enjoyed their meals.
Overall Experience
9.58
Mixed experiences overall with a few notable positives, particularly service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:46

Property Description

Luxurious Amenities
Santuario Playa boasts a range of luxurious amenities including a restaurant, outdoor swimming pool, and a bar.

Convenient Location
Situated just a short distance from key landmarks such as ADO International Bus Station and Playa del Carmen Maritime Terminal, Santuario Playa offers a convenient location for guests to explore the area.

Modern Comfort
Each guest room at Santuario Playa is thoughtfully designed with modern comforts such as air conditioning, flat-screen TVs, and free WiFi, ensuring a comfortable stay for all visitors.

Experience the epitome of luxury and convenience at Santuario Playa. Book now for an unforgettable stay!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

8.8
Based on 224 reviews
Cleanliness: 7.59
Service: 9.99
Location: 10
Room Quality: 8.05
Amenities: 9.08
Value for Money: 7.54
Food and Beverage: 8.59
Overall Experience: 9.58
R
RAUL • couple • mx
4
Cons:

incluye desayuno, pero es muy limitado y restringido en tiempo; la piscina es pública no exclusiva; pero lo más decepcionante fue que: la tercer noche nos quedamos sin aire acondicionado , solo nuestra unidad el resto de la casa tenía aire, luz y todo, y cuando lo reclamé solo me dijeron que el señor del mantenimiento llegaría hasta las tres de la tarde. CREO QUE DEBERÍAN DE REINTEGRARME CUANDO MENOS LO DE ESA NOCHE, PORQUE DESDE LAS DOS DE LA MAÑANA NOS QUEDAMOS SIN ENERGÍA ELÉCTRICA Y SOLO EN ESA UNIDAD. debo mencionar que ya el segundo día habíamos tenido igual, una falla de energía, pero la persona de mantenimiento lo corrigió de inmediato, pero ahí nos debieron cambiar de unidad o tener en cuenta que podía en cualquier momento fallar EL AIRE ACONDICIONADO

2026-09-14 • via Nuitee
L
LDanette • solo_traveller • mx
10
Si regresamos!!!!
Pros:

La ubicación es excelente

Cons:

El horario para el desayuno es muy temprano y solo una hora para desayunar así que si te desvelaste y te levantas tarde ya no desayunaste jajaja durante mi estancia de 5 días solo alcance a llegar un día y el aire acondicionado no tenía mucha potencia pero todo lo demás excelente!!! Sin dudarlo regreso

2026-09-09 • via Nuitee
A
Acuña Mendez • couple • mx
1
2026-09-01 • via Nuitee
J
juan antonio • extended_group • mx
10
2026-08-11 • via Nuitee
J
Jose • solo_traveller • co
9
Pros:

La atención del personal buena

Cons:

Que dejan una cafetera con la bolsa de café vencida ( como para no utilizarla)

2026-07-16 • via Nuitee
G
Guven • couple • tr
1
Pros:

Hiçbirşeyi fotoğraflarla alakası yok ve personel çok kaba resepsiyon da duran NERİ dil bilmiyor söylediğimizi anlamıyor.

Cons:

Tam bir hayal kırıklığı.
Sinekler vadisi gibi heryerde sinek bokları var duvarlar sinek boklarıyla dolu odalar pislik içinde sinekler sürekli sizi ısırıyor ve çözüm sıfır klima kötü.
Eşim hamile dedim 2 saat erken giriş yapabilir miyiz dedim. Malesef bizden para aldılar zorundaydık eşim hamile olduğu için parayı vermek zorunda kaldık patron a sordu NERI Yardımcı olmadı sineklerden eşim yatamadı ve orda kalamadık 1 saat sonra otelden ayrılmak zorunda kaldık. Çünkü pislik içindeydi havlular herşey çok pisti. Ve bizden aldıkları erken giriş parasını istedim kalamayacağımızı söyleyip Malesef vermediler. Eşim hamileydi. Tüm çalışanlar patron dahil hepsi kaba hiç yardımcı olmuyor kimse asla inanmayın. Sinekler vadisi sinek boklarıyla dolu hotel fotoğraflara aldanmayın.

2026-07-13 • via Nuitee
M
Marinuchi • solo_traveller • ar
4
2026-06-24 • via Nuitee
E
elliemaym_13 • Family • Boston, Massachusetts
2
To say horrible is kind
Pros:

Not anything like the photos. Go somewhere else. This was a time share swap out, we were told it was a boutique hotel. Translation dump. Upon arrival I thought I was in the wrong place because the main entrance is next to a porn shop. Wrong. The front desk told us 50$ for an early check in, it was 30 min and the room was ready. The promised breakfast was taken away from us I don’t know why. The quaint pool is about the size of 3 king sized beds and very shallow. It is shared with the bar next door and anyone can go in it. One small threadbare towel is provided per person. Locals take their young children there. AC barely works in the bedroom. Shower head is so bad it gets everything in the area wet except you. The drains backed up and onto the floor after a 5 min shower attempt. Furniture is old and beat
The rooms aren’t clean either. I’ve been to nicer Motel 6’s in New Jersey, for a fraction of the price.

2026-05-01 • via Tripadvisor
M
marina • solo_traveller • es
7
Cons:

El personal molt esquerp i gens amable. No ajudaven, al contrari, posaven pegues. L'esmorzar estava inclòs, doncs només incloïa cafè o tè, i no ens volien donar ni un got de llet pels nens, vam haver de discutir-hi... A més l'allotjament ple de mosquits a tot arreu, a les habitacions exagerat.

2026-04-15 • via Nuitee
H
Hanane • family_with_children • fr
10
C’était super!! Nous y retournerons.
Pros:

Le côté nature et feng shui de l’endroit! Le personnel et l’emplacement. Les chambres spacieuses et magnifiques.

Cons:

L’enregistrement a 15h

2026-04-10 • via Nuitee
A
angelad452 • Solo travel
10
Amazing apartment, great location and enjoyable stay!
Pros:

I had an excellent stay at this hotel, one of the best I ever had, considering the price. I was in the master double bedroom suite, which was very large, with a bedroom, a living room/kitchen and a bathroom. But what surprised me the most (which wasn't in the description of the room) was that I had a huge private terrace all for myself!

The apartment was in great condition, I loved the decor. It had a fridge with a freezer which was key considering the hot temperature outside, so I could stock up ice creams and cold drinks. There was AC and also 4 ceiling fans, which made it very pleasant.

The location was perfect, in a super safe area just round the corner from Avenida 5, with so many options for shopping and eating, and a supermarket just a few seconds away. The ADO bus station is just 12 minutes away

Just a couple of things, which did not affect my score as my stay was very enjoyable:
1. The breakfast is served in a cafe' next door, which was very good just there were only a couple of options free of charge: an omelette or a chilaquiles, whilst in the room it said that waffles were also an option. I am not used to salty breakfast and in any case I got a bit bored of eating the same thing after a few days, it would have been nice to have a few more options, including some sweet ones.
2. The apartment has a stove and a microwave, however no cutlery, plates or pots, which would have been very helpful.

I definitely recommend this place to everyone staying in Cancun!

2026-03-28 • via Tripadvisor
A
Ana Marisa • family_with_children • ar
10
Pros:

Excelente ubicación, buena atención, muy limpio el departamento. Lo recomiendo!!!

Cons:

Recomendación, poner vajilla en la cocina.

2026-03-25 • via Nuitee
G
Ghizlane • couple • ca
1
2026-02-22 • via Nuitee
J
Judith • couple • us
8
2026-02-15 • via Nuitee
S
S • family_with_children • mx
8
Muy recomendable
Pros:

La ubicacion, la relación precio beneficio, las instalaciones, la atencion

Cons:

Me.he quedado fácil 5 años seguido en ese hotel y la vdd muy agusto por eso vuelvo, pero cada q regreso cambian algo pero no para bien, en 2025 cobraban un costo adicional si.manchabas las sábanas hasta de.maquillaje, lo.menciononporq antes no lo hacían, no me.molesta pero si es incomodo estar al pendiente de no manchar. El desayuno deberia tener.un.poco mas de tiempo de tolerancia al menos una hora mas. Teníamos que pedir el control remoto y q nos.pusieran el.servicio de tv en recepción si no lo pides no está activo default

2026-02-12 • via Nuitee
E
ekisge • couple • ar
4
NO TIENE COCINA.
Pros:

El tamaño de la habitación estaba bien, el complejo es tranquilo sin ruidos y bien ubicado (aunque la playa cercana no es la más bonita y huele mal). El lugar de desayuno es lo mejor del hospedaje.

Cons:

NO TIENE COCINA!!! Dice que tiene cocina y no está habilitada. La habitación no cuenta ni si quiera con algún plato o cubiertos, pedimos prestados tenedor y cuchillo y nos apuraron para que los devolvamos!! Solo cuenta con una cafetera horrible y un microondas, vasos y tazas. En esos términos nuestra estancia fue decepcionante ya que reservamos ese hospedaje por su valor UNICAMENTE PORQUE DECÍA POSEER COCINA. Malísimo eso. A eso se le suma que el INTERNET NO FUNCIONA.

2026-01-10 • via Nuitee
F
Federico • family_with_children • cr
9
Pros:

Excelente Trato del personal y muy buena ubicacion

Cons:

Quizás el hotel en zonas comunes requiera mantenimiento

2025-12-31 • via Nuitee
H
Hanna • family_with_children • us
1
I do not recommend this hotel at all. It is not worth the money, the stress, or a ruined vacation.
Pros:

The only positive thing was a front desk employee who genuinely tried to help ( Jennifer). That’s it.

Cons:

The hotel is clearly misleading.
What is shown in the booking photos does not match reality at all.

We were placed in a room that looked nothing like the one we booked. On the day of arrival, we immediately asked for the room shown in the photos. The pictures showed a large bed in the living room, but there was no bed there at all. We were told that this room was under maintenance. At the same time, the hotel had a higher-category room available, but they refused to move us there unless we paid extra. They also refused to issue a refund.

The condition of the room was terrible.
Everything is old and worn out, and the bed linen had stains. There is no shower door, so it is impossible to shower properly — water spills everywhere, flooding the bathroom and the hallway. The floor becomes slippery and unsafe, and you have to mop the water just to reach the toilet.

The “kitchen” exists in name only.
There is a stove, but no usable kitchenware — only two glasses and two cups. Calling this a “room with a kitchen” makes no sense.

The furniture is unsafe.
There are protruding nails in the bedside tables, which can easily damage your belongings or cause injury. This is a safety issue, not a comfort issue.

Breakfast is another story.
It is served only until 9:00 a.m. and includes just eggs and pancakes. The children were given menus with pictures, but when they tried to order from them, they were told that everything shown was available for an extra charge.

2025-12-25 • via Nuitee
J
JMRodriguez • family_with_children • mx
8
Tranquilo y centrico
Pros:

Muy bien ubicado a una calle de la quinta avenida, y cerca de unos bares, igual a unas calles de la playa, cuenta con alberca y bar interior muy recomendado.

Cons:

Nada

2025-12-18 • via Nuitee
M
medina ibarra • couple • mx
10
2025-12-13 • via Nuitee