Potbank

Hotels
8.4 (1166 reviews)
Elenora Street , Stoke on Trent , gb

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Heating
Family rooms
Skiing
Bowling
Non-smoking throughout
Designated smoking area
Water park
See all facilities

Review Highlights

Pros:
Clean and comfortable
Great location
Friendly staff
Good value for money
Cons:
Issues with check-in process
Uncomfortable bed
Limited reception hours

Categories

Cleanliness
8.04
Generally clean, but some issues with room condition reported.
Service
8.81
Staff were friendly and helpful, enhancing the overall experience.
Location
8.75
Conveniently located near transport and amenities.
Room Quality
8.2
Rooms were spacious, but some concerns about bedding comfort.
Amenities
8.03
Decent amenities, though some were missing as per guests.
Value for Money
8.49
Good value noted by many guests for what was provided.
Food and Beverage
8.44
Food quality was praised, but some missed meals.
Overall Experience
8.41
Overall satisfaction was high among guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 07:37

Property Description

Luxurious Accommodation with Modern Amenities

Potbank in Stoke on Trent offers a luxurious stay with free WiFi, just a stone's throw away from Stoke On Trent City Council and Stoke Town Hall. Each suite is equipped with a private bathroom, kitchenette, and essential facilities for a comfortable stay.

Dining and Entertainment Experience

Indulge in a delightful dining experience at our on-site restaurant and bar featuring live music on weekends. Make sure to reserve a table at the Quarter at Potbank to enjoy a memorable evening.

Convenient Location for Exploring

Explore the nearby attractions such as Regent Theatre and Britannia Stadium, or venture further to enjoy skiing in the surroundings. With Manchester Airport just 61 km away, Potbank is the perfect choice for your next getaway.

Book your stay now at Potbank for a memorable and convenient experience!

Important information:

Please note all bookings must have the guest address and telephone number included. All guests must present a photo ID. Full refreshes are done if a guests books 7 days or over and are done once a week. Please note there are minor ongoing renovation works to the building's exterior. All work is conducted between 09:00 and 17:00 to minimise disruption for guests. Please note that the bedrooms are located on upper floors and are accessible by stairs only. Please note this is a strictly non-smoking property. Guests who are found smoking may be subject to a GBP 150 fine and asked to leave the property without a refund. Guest that cause anti social behaviour or disruption to other guest will also be subject to possible charges. There is limited parking at the front of the hotel and a pay and display car park opposite the hotel. Guest cards will have a pre-authorisation of GBP 50 made. Please note that the upper level floors are accessible by stairs only.This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 1166 reviews
Cleanliness: 8.04
Service: 8.81
Location: 8.75
Room Quality: 8.2
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 8.44
Overall Experience: 8.41
D
diane solo_traveller gb
1
Not a good nights sleep
Pros:

It was very convenient for us.
The shower was very good and the room was clean.

Cons:

The lack of air conditioning on an extremely hot night meant we didn’t sleep. The staff kindly gave us fans but they just blew the hot air around.

2026-06-30 via Nuitee
G
GARY solo_traveller gb
10
2026-06-21 via Nuitee
M
Mark couple gb
10
Very central all staff are welcoming and high standards
Pros:

Very central with a bar and live music next door. But didn’t disturb me.

Cons:

Nothing

2026-06-18 via Nuitee
H
Hannah solo_traveller gb
9
2026-06-14 via Nuitee
A
Anees solo_traveller gb
6
Good location, but be prepared for ambient noise from venue below
Pros:

Good location for my needs

Cons:

Above a pub/ restaurant that had a love singer both nights of my stay. Very noisy. Property was a bit tired.

2026-06-14 via Nuitee
M
Martin solo_traveller gb
9
2026-06-09 via Nuitee
S
Steven solo_traveller gb
6
Could do with a member of staff onsite!
Pros:

Good location, quiet and next to a decent restaurant

Cons:

Difficult to check in. No hotel staff on site and no one in the restaurant who knew how to check me in. Sat for 15 mins waiting for someone to appear who could do this.

2026-06-05 via Nuitee
C
caneciccio solo_traveller it
9
Pros:

Il posto è favoloso, la camera bellissima è dotata di ogni comfort. Veramente comoda e piacevole.

Cons:

Purtroppo alcuni servizi da albergo non sono disponibili perché per esempio non tengono i bagagli se si libera la camera o se si arriva prima ed è molto scomodo fare check-in e checkout prima o dopo l'orario indicato.

2026-06-05 via Nuitee
G
Gemma couple gb
10
Another lovely stay, I will be back (again!)
Pros:

Stayed here many times and keep coming back as the facilities are clean, comfortable, clean towels, heating, fan, hairdryer, tv.
Restaurant and bar onsite when needed, close to the station and very friendly staff.

Cons:

Forgot I couldn’t get breakfast on a Monday! It’s not a complaint, more my oversight!

2026-06-01 via Nuitee
I
Isireli family_with_children gb
7
2026-05-31 via Nuitee
P
patrick couple gb
10
Excellent
Pros:

Everything

Cons:

Parking information

2026-05-27 via Nuitee
Y
Yan solo_traveller gb
8
Pros:

Great location very close to the train station.

Cons:

If you are coming in the summer time be aware that room is like a sauna 😂😂😂

2026-05-25 via Nuitee
J
Julie couple gb
8
Pros:

We have stayed here 3 times previously and we’ve always been happy,

2026-05-24 via Nuitee
D
David couple gb
10
Pros:

Comfortable, clean and great value for money.

Cons:

N/A

2026-05-20 via Nuitee
A
Amanda solo_traveller gb
10
2026-05-19 via Nuitee
S
Susan couple gb
9
Comfortable and good stay
Pros:

Nice and comfortable

2026-05-18 via Nuitee
P
paula extended_group gb
9
Short and sweet stay in quirky place.
Pros:

Arrived and handed keys quickly and politely. Directions to room given. Room spotlessly clean. Everything expected.

Cons:

No one to check out so was unsure where to leave keys

2026-05-18 via Nuitee
S
susanna solo_traveller gb
9
Very good
Pros:

I was upset that I didn’t get breakfast as I had to leave before 10.00 the lunch was very good

Cons:

Breakfast earlier

2026-05-17 via Nuitee
J
Jonathan couple gb
7
Great value for money and very handy for an overnight stay.
Pros:

Small kitchette in room with fridge was very handy. Great for making your own breakfast or heating up a meal in the microwave or pan in the evening. The bar on site would have been very nice but was not open on Monday or Tueday when we stayed.

Cons:

It wasn't obvious on the booking that BOTH people staying had to show photo ID (not just the person making the booking).
It did mention it in the booking details but only way down the email after all the other essential information so was easily missed - we didn't know this until we arrived at the property. Its probably more the fault of Booking.com in the way it provides information and ideally, any 'abnormal booking conditions' (showing BOTH photo ID is certainly not normal here in the UK) should be made more explicit within the main body of the booking information at top of the email (not hidden away down at the bottom in a different section).

2026-05-16 via Nuitee
T
Timothy solo_traveller gb
9
2026-05-15 via Nuitee