Holiday Inn Express & Suites - Kalamazoo West by IHG

Hotels
•
Holiday Inn Express
8.6 (557 reviews)
1315 Westgate Dr. , Kalamazoo , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast variety
Cons:
Cleanliness issues in bathrooms
Poor customer service experiences

Categories

Cleanliness
7.68
Several mentions of dirty bathroom floors and minor cleanliness issues.
Service
9.15
Staff were described as friendly and accommodating, with good service overall.
Location
8.69
Good and convenient location mentioned in multiple reviews.
Room Quality
8.14
Rooms were generally nice and spacious, but had some cleanliness issues.
Amenities
8.77
Positives mentioned about amenities like the luggage rack and spacious rooms.
Value for Money
8.63
Pricing considered reasonable by guests.
Food and Beverage
9.08
Breakfast options were highlighted positively, with the staff working hard.
Overall Experience
8.65
Overall positive but some specific negative experiences noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:21

Property Description

Convenient Location
Located in Kalamazoo, Holiday Inn Express & Suites - Kalamazoo West offers easy access to Miller Auditorium and Waldo Stadium, perfect for entertainment enthusiasts and sports fans.

Modern Amenities
Enjoy a comfortable stay with air-conditioned rooms, free WiFi, a fitness centre, and an indoor pool. Each room is equipped with a flat-screen TV, cable channels, and a safety deposit box for your convenience.

Exceptional Services
Experience top-notch service with a 24-hour front desk, a shared lounge, and a business centre available to cater to all your needs.

Book your stay at Holiday Inn Express & Suites - Kalamazoo West, an IHG Hotel, and make the most of your visit to Kalamazoo!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 557 reviews
Cleanliness: 7.68
Service: 9.15
Location: 8.69
Room Quality: 8.14
Amenities: 8.77
Value for Money: 8.63
Food and Beverage: 9.08
Overall Experience: 8.65
T
Terrence • couple • us
9
2026-01-20 • via Nuitee
S
Scot • couple • us
6
Cons:

Cleanness of room and bathroom

2026-01-19 • via Nuitee
V
Veonca • solo_traveller • us
6
2026-01-19 • via Nuitee
C
charles • family_with_children • us
7
Pros:

Fair

Cons:

Cleaner rooms, very noisy

2026-01-19 • via Nuitee
T
Thomas • extended_group • us
10
Pros:

I enjoyed the breakfast. The food was very good and the staff were very helpful.

2026-01-19 • via Nuitee
R
Robin • family_with_children • us
5
This is a update. I put up the pictures to show all The Times I was charged, and they did not let th
Pros:

The property was really nice

Cons:

That i was charged 15 times and the pool was not opened

2026-01-19 • via Nuitee
L
Louis • couple • us
7
Overall, our stay was very good. would recommend your hotel.
Pros:

Facility was very clean and the staff was very friendly.

Cons:

The pool was closed for maintence.

2026-01-19 • via Nuitee
K
Kim • family_with_children • us
8
Pros:

Rooms were spacious and very clean.

Cons:

Pool water looked a little questionable.

2026-01-15 • via Nuitee
S
Susan • solo_traveller • us
3
Miserable
Pros:

Sadly the was a terrible storm and electricity was lost.. so no kitchen serve or wifi

Cons:

The shower had pink mold on caulking at bottom. No bathroom sink did not a plug .. that night there was a terrible storm and electrify was lost by 11:00pm.

2026-01-15 • via Nuitee
M
Michael • family_with_children • us
9
2026-01-10 • via Nuitee
J
Julia • solo_traveller • us
7
Pros:

Staff were very friendly and accommodating when needed. Rooms were very nice and spacious.

Cons:

Bathroom showers could’ve been a bit cleaner

2026-01-04 • via Nuitee
N
Nathan • extended_group • us
4
2025-12-15 • via Nuitee
9
900marjoriel • Family
10
Flo’s guest service and overall hotel look
Pros:

I liked the new look and walk in showers and great breakfast and kudos to Flo. The delicious ground coffee was a nice touch

2025-11-29 • via Tripadvisor
K
Kevin • solo_traveller • us
9
2025-11-29 • via Nuitee
P
Paj • family_with_children • us
9
2025-11-17 • via Nuitee
T
Taylor • couple • us
10
2025-11-12 • via Nuitee
T
T4475QHtriciam • Family
2
Stay away!! Hotel does honor the word of their employees. Refuses to give money back!
Pros:

If you are looking for a place to stay when visiting the Kalamazoo area DO NOT stay at the Holiday Inn Express & Suites!! Upon trying to check into the hotel on the evening of November 1st I walked into the hotel and there was a sign that said to have a seat and somebody be right with me. There was a line of people and no front desk staff to be found. Once the front desk staff did arrive I was told the hotel was full and I asked if it would be helpful if we did not stay there and decided to drive home that night. The front desk employee told me that would be very helpful and that I would not be charged for our stay for canceling our reservation. Turns out I was charged and now the hotel refuses to give me my money back. They do not stand behind their word as I was told I would be refunded and now they are refusing to refund my money. Apparently there is new management and it is not for the better. I requested to speak with the general manager, and was told that she was not the general manager at the time of the incident so she would not be talking to me. However, she is the general manager at the time of my report of the incident so it’s ridiculous that she won’t talk to me and clear this matter up. I was told by the assistant general manager that often times the customer is not always right. Horrible customer service stay away!!

2025-11-10 • via Tripadvisor
D
Darlene • couple • ca
8
2025-11-10 • via Nuitee
R
Robert • couple • us
7
Pros:

Clean and convenient

Cons:

It needs some minor work. The pool was closed, the coffee machines were terrible, the front desk staff was not polite and the breakfast was not up to par.

2025-11-08 • via Nuitee
E
Elizabeth • solo_traveller • us
9
I will still stay here again in the future, despite the bathroom floor mess.
Pros:

The included hot & cold breakfast in the hotel was wonderful and quite a variety of items to choose from. The woman who organizes the breakfast area was constantly replacing items, cleaning and working hard.

Cons:

The bathroom in my room had a dirty floor (I noticed this upon arrival). Not just a little dirty, but around the toilet area and the tub/shower area and the vanity area. I laid towels on the entire floor to cover it up and wondered how could anyone not see that dirty floor???? How could that be "missed" by any cleaning crew and then left in that condition????

2025-11-07 • via Nuitee