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Sandton Palace Hotel
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Facilities
Television in common areas
Front desk (limited hours)
Golfing on site
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Offsite parking discounted rates available
Housekeeping on request
Concerts/live shows
Wine release events
Reception hall
See all facilities
Property facilities
Back
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Television in common areas
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Front desk (limited hours)
-
Golfing on site
-
Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Offsite parking discounted rates available
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Housekeeping on request
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Concerts/live shows
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Wine release events
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Reception hall
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Hosted evening meal (reserve)
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Vegetarian menu options available
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Accessible train station shuttle
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No accessible train station shuttle
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Offsite parking discounted rates available
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Tour desk
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Facilities for disabled guests
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Ironing service
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Non-smoking throughout
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Private check-in/check-out
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Concierge service
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Kid meals
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Coffee Shop on site
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Mobile app for room service
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Broadcast Live sport events
Review Highlights
Pros:
Great location
Great staff
Amazing breakfast
Cons:
Limited parking
Expensive breakfast
No spa services
Categories
Cleanliness
7.5
Guests consistently mentioned cleanliness as a positive aspect.
Service
8.3
Service was generally appreciated, although a few guests had complaints about wait times.
Location
8.1
The hotel is located in close proximity to many key landmarks and public transport.
Room Quality
7.8
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Amenities
7.2
The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.
Value for Money
6.9
Some guests felt that the price was a bit high for the services offered, while others thought it was reasonable given the location.
Food and Beverage
7.3
Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.
Overall Experience
8
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-05 23:11
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Property Description
Central Location
Delicious Dining Options
Convenient Airport Shuttle
Book your stay at Sandton Palace Hotel, where convenience and comfort meet in the heart of Nairobi.
Important information:
This property will not accommodate hen, stag or similar parties.
A deposit may be required at the property.
Check-in and check-out hours:
Check-out: 11:00 AM
Location
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