Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly and attentive staff
Great location near attractions
Comfortable rooms
Excellent food and beverage options
Cons:
Issues with double charging for a reservation due to a cancellation

Categories

Cleanliness
10
Rooms are clean and well-maintained, as mentioned in reviews.
Service
10
Staff were consistently described as friendly, helpful, and attentive.
Location
10
The hotel is in a prime location near key attractions in Hanoi.
Room Quality
10
Rooms are comfortable and well-appointed; positive mentions of bedding and turn-down service.
Amenities
10
Includes a rooftop bar and breakfast buffet, which received positive remarks.
Value for Money
10
Multiple reviews highlight great service and overall value.
Food and Beverage
10
Breakfast received high praises and the rooftop bar was noted for its quality.
Overall Experience
10
Guests expressed high satisfaction and eagerness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 21:25

Property Description

Luxurious Accommodations
JM Marvel Hotel & Spa in Hanoi offers air-conditioned rooms with modern amenities like flat-screen TVs and free WiFi. Some rooms even feature terraces and city views, providing a touch of luxury and comfort for guests.

Convenient Services
Guests can enjoy the convenience of room service, a 24-hour front desk, airport transfers, and car rental services. Whether you need assistance or looking to explore the city, the hotel's services cater to all your needs.

Prime Location
Situated near popular attractions like St. Joseph Cathedral and Hoan Kiem Lake, JM Marvel Hotel & Spa is the ideal choice for travelers interested in exploring the vibrant city of Hanoi. Book your stay now and experience luxury and convenience in the heart of the city.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

10
Based on 911 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
M
Melanie • family_with_children • de
10
Pros:

Die Mitarbeiter an der Rezeption sind sehr aufmerksam und zuvorkommend.

2026-11-05 • via Nuitee
S
Steve • couple • ca
10
Je recommande cet hôtel
Pros:

Le personnel était incroyable, bonne nourriture et bel hôtel.

2026-11-03 • via Nuitee
S
Steven • family_with_children • gb
10
Pros:

Loved the hotel - great location, fantastic staff, great room

Cons:

N/A

2026-10-31 • via Nuitee
A
Alan • solo_traveller • gb
10
Always a great place to stay
Pros:

Very nice and cosy

Cons:

Nothing

2026-10-29 • via Nuitee
F
Fatima • family_with_children • ae
10
Pros:

The hotel has an excellent location in the heart of the market, close to all essential services and within easy reach of the mall.

Cons:

The room is very cramped and much smaller than I expected.

2026-10-25 • via Nuitee
V
Visser • family_with_children • nl
10
Pros:

De ligging is perfect

2026-10-23 • via Nuitee
K
KANAE • extended_group • jp
9
Pros:

スタッフの対応が丁寧だった。

2026-10-18 • via Nuitee
M
Mark • couple • au
10
2026-10-18 • via Nuitee
C
Christine • couple • au
9
Great hotel with fantastic staff
Pros:

The property was well maintained and the facilities were excellent.
The staff were extremely helpful and advised us on things to do in Hanoi that were fantastic

Cons:

There was a little bit of street noise

2026-10-13 • via Nuitee
J
Jayapal • solo_traveller • in
9
2026-10-12 • via Nuitee
A
Abi • family_with_children • gb
10
Returning guest
Pros:

Amazing hotel, very clean rooms , super professional stuff at the reception most especially Alex and Celia. Celia was super amazing to our children and made us feel very welcomed. The hotel is located in a very good spot and has one of the most amazing spas in Hanoi which I highly recommend to anyone.

2026-09-18 • via Nuitee
A
Ali • family_with_children • mv
10
2026-09-14 • via Nuitee
H
HSIEH CHIH • couple • tw
10
2026-09-14 • via Nuitee
G
Gwen • extended_group • sg
9
We received very warm and attentive service, especially with the arrangement of our room according to our request. We we
Pros:

Conveniently located a 5–10-minute walk from Hoan Kiem Lake, Ngoc Son Temple, St. Joseph’s Cathedral, the night market, and Old Quarter cafés, restaurants, and traditional shops.

2026-09-13 • via Nuitee
P
Petra • couple • de
9
Sehr zu empfehlen
Pros:

Alles prima sauber und geschmackvoll eingerichtet
Schöne Gegend
Tolle Top Roof Bar

Cons:

Das Frühstück ist ganz OK aber etwas langweilig
Ausblick dafür sehr entschädigend

2026-09-12 • via Nuitee
K
kimberly • couple • au
9
Fantastic
Pros:

Fantastic hotel, central location, amazing staff and super clean. The air conditioning is the best compared to all the other hotels so far. We are currently staying here and the lovely staff upgraded our room, brought cake and decorated the room for my birthday. Breakfast is nice and there’s a great bar on the top floor. I’d recommend this hotel to anyone.

Cons:

Nothing

2026-09-07 • via Nuitee
E
Eranda • solo_traveller • au
10
2026-09-02 • via Nuitee
V
van Swieten • solo_traveller • nl
9
Pros:

Service, location, price quality,

Cons:

Theres nuttin to say

2026-08-28 • via Nuitee
J
Judith • solo_traveller • us
10
Exclente estancia
Cons:

Ofrecieron unos bonos de descuento para spa, pero no dijeron con claridad que solo se aplicaba si se pagaba en efectivo.

2026-08-27 • via Nuitee
H
hiroki • couple • jp
9
2026-08-24 • via Nuitee