Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly and attentive staff
Great location near attractions
Comfortable rooms
Excellent food and beverage options
Cons:
Issues with double charging for a reservation due to a cancellation

Categories

Cleanliness
10
Rooms are clean and well-maintained, as mentioned in reviews.
Service
10
Staff were consistently described as friendly, helpful, and attentive.
Location
10
The hotel is in a prime location near key attractions in Hanoi.
Room Quality
10
Rooms are comfortable and well-appointed; positive mentions of bedding and turn-down service.
Amenities
10
Includes a rooftop bar and breakfast buffet, which received positive remarks.
Value for Money
10
Multiple reviews highlight great service and overall value.
Food and Beverage
10
Breakfast received high praises and the rooftop bar was noted for its quality.
Overall Experience
10
Guests expressed high satisfaction and eagerness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 21:25

Property Description

Luxurious Accommodations
JM Marvel Hotel & Spa in Hanoi offers air-conditioned rooms with modern amenities like flat-screen TVs and free WiFi. Some rooms even feature terraces and city views, providing a touch of luxury and comfort for guests.

Convenient Services
Guests can enjoy the convenience of room service, a 24-hour front desk, airport transfers, and car rental services. Whether you need assistance or looking to explore the city, the hotel's services cater to all your needs.

Prime Location
Situated near popular attractions like St. Joseph Cathedral and Hoan Kiem Lake, JM Marvel Hotel & Spa is the ideal choice for travelers interested in exploring the vibrant city of Hanoi. Book your stay now and experience luxury and convenience in the heart of the city.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

10
Based on 911 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
A
Abi • family_with_children • gb
10
Returning guest
Pros:

Amazing hotel, very clean rooms , super professional stuff at the reception most especially Alex and Celia. Celia was super amazing to our children and made us feel very welcomed. The hotel is located in a very good spot and has one of the most amazing spas in Hanoi which I highly recommend to anyone.

2026-09-18 • via Nuitee
H
HSIEH CHIH • couple • tw
10
2026-09-14 • via Nuitee
A
Ali • family_with_children • mv
10
2026-09-14 • via Nuitee
G
Gwen • extended_group • sg
9
We received very warm and attentive service, especially with the arrangement of our room according to our request. We we
Pros:

Conveniently located a 5–10-minute walk from Hoan Kiem Lake, Ngoc Son Temple, St. Joseph’s Cathedral, the night market, and Old Quarter cafés, restaurants, and traditional shops.

2026-09-13 • via Nuitee
P
Petra • couple • de
9
Sehr zu empfehlen
Pros:

Alles prima sauber und geschmackvoll eingerichtet
Schöne Gegend
Tolle Top Roof Bar

Cons:

Das Frühstück ist ganz OK aber etwas langweilig
Ausblick dafür sehr entschädigend

2026-09-12 • via Nuitee
K
kimberly • couple • au
9
Fantastic
Pros:

Fantastic hotel, central location, amazing staff and super clean. The air conditioning is the best compared to all the other hotels so far. We are currently staying here and the lovely staff upgraded our room, brought cake and decorated the room for my birthday. Breakfast is nice and there’s a great bar on the top floor. I’d recommend this hotel to anyone.

Cons:

Nothing

2026-09-07 • via Nuitee
E
Eranda • solo_traveller • au
10
2026-09-02 • via Nuitee
V
van Swieten • solo_traveller • nl
9
Pros:

Service, location, price quality,

Cons:

Theres nuttin to say

2026-08-28 • via Nuitee
J
Judith • solo_traveller • us
10
Exclente estancia
Cons:

Ofrecieron unos bonos de descuento para spa, pero no dijeron con claridad que solo se aplicaba si se pagaba en efectivo.

2026-08-27 • via Nuitee
H
hiroki • couple • jp
9
2026-08-24 • via Nuitee
K
KuuKulgur • family_with_children • ee
10
A brilliant, thoughtful stay with wonderful staff — the only downside was patchy wifi.
Pros:

The staff were exceptional. When my wife mentioned it was her birthday, they went out of their way to upgrade our room from a non-window room to one with a view, and decorated it with balloons — such a thoughtful touch that really made the stay special. The location is excellent, right in the Old Quarter, and the whole place offers great value for money.

Cons:

The wifi was a bit hit or miss. The connection would occasionally drop or get throttled to the point that YouTube streams dropped to 240p.

2026-08-23 • via Nuitee
S
Sara • extended_group • sa
10
جميل جدا ونظيف وهادئ
Pros:

المكان رائع والموظفين بشوشين وودودين ومتعاونين بالذات الموظف gesse المكان أعطيه عشرة من عشرة

Cons:

لا شى

2026-08-17 • via Nuitee
S
Silke • couple • de
9
2026-08-13 • via Nuitee
A
Alan • couple • gb
10
Always our go to hotel in Hanoi
Pros:

Always our choice in Hanoi

Cons:

Nothing

2026-08-13 • via Nuitee
A
Alan • solo_traveller • gb
10
Will be staying here again
Pros:

First time visitor and excellent hotel

Cons:

Nothing

2026-08-13 • via Nuitee
I
Iris • solo_traveller • il
7
Sure there are better hotels to book
Pros:

The location

Cons:

We goy a room without a window although it was not mentioned on booking. They couldnt change but offered a discount. In the end due to vat that they added we payed the same. We were very dissapinted

2026-08-12 • via Nuitee
妃卿 • extended_group • tw
9
Pros:

飯店整體環境很不錯，地理位置非常方便，步行幾分鐘就可以到河內著名的鐵路咖啡，周邊也有許多咖啡廳、景點及米其林推薦餐廳，用餐選擇非常豐富。

早餐也很適合素食者不少提供素食河粉、蔬食料理的餐廳，對於吃素的旅客來說相當方便。整體交通、生活機能和餐飲選擇都很棒，住宿體驗非常愉快，值得推薦！

Cons:

唯一比較可惜的是床墊似乎已經有些使用痕跡，中間有明顯凹陷，睡起來支撐度稍微不足。建議飯店可以考慮適時更換床墊，相信會讓整體住宿品質更加提升。

2026-08-10 • via Nuitee
J
jass994 • Friends getaway
10
A truly great experience
Pros:

Brilliant experience and exceptional service from start to finish. The staff genuinely go above and beyond, and nothing is ever an inconvenience for them. Everyone is incredibly respectful, friendly and attentive, taking their time with you and making a real effort to ensure you have the best possible stay. The hotel itself is incredibly clean, comfortable and well maintained, and we felt genuinely welcomed and looked after throughout our stay. I would highly recommend JM Marvel Hotel and would definitely stay again!

2026-08-08 • via Tripadvisor
J
jehi2026 • Friends getaway
10
Amazing Hotel
Pros:

We had a wonderful stay at this hotel — the staff truly made the experience. They went above and beyond at every turn, helping us not just with hotel matters but with things completely outside their job description. Their willingness to help turned a good stay into a great one. Highly recommend, largely thanks to the incredible team here.

2026-08-08 • via Tripadvisor
6
675gurdipr • Friends getaway
10
Amazing stay at JM Marvel!
Pros:

Amazing experience here at JM Marvel, will definitely be back. Everything from the room to the breakfast was fantastic. The staff went above and beyond and made our stay here special. They even celebrated my birthday even though it was a far days after our stay was finished. Would highly recommend.

2026-08-08 • via Tripadvisor