The Riverside Hotel

Hotels
7.9 (1323 reviews)
Cinderhill Street , Monmouth , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Room service
Family rooms
Luggage storage
Fax/photocopying
Ironing service
Packed lunches
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Great breakfast
Cons:
Dated room furniture
Cleanliness issues

Categories

Cleanliness
6.65
Some reviews mentioned rooms being clean, but issues like cobwebs and dirt were highlighted.
Service
8.65
Staff were frequently described as friendly, helpful, and accommodating.
Location
8.65
Location was positively noted for being close to the town center with parking available.
Room Quality
6.65
Several guests mentioned dated furniture and some rooms needing upgrades.
Amenities
7.65
Amenities were present but some issues like dated features and basic accommodations were noted.
Value for Money
8.65
Guests generally felt they received good value considering the price.
Food and Beverage
8.65
Breakfast was positively mentioned in multiple reviews.
Overall Experience
7.65
Overall, guests had a pleasant experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:03

Property Description

Newly Refurbished Hotel
Located in the picturesque Wye Valley, our family-run hotel offers a warm welcome and excellent service. The seventeen newly decorated rooms provide comfort and value for money, ensuring a pleasant stay for all our guests.

Modern Restaurant and Trendy Bar
Indulge in delicious cuisine at our modern restaurant and unwind at our trendy bar, a favorite spot among locals and residents alike. Enjoy a variety of food and wines in a vibrant and inviting atmosphere.

Convenient Location
Just a short walk from Monmouth's center and a quick drive from Cardiff, our hotel is perfectly situated for exploring the charming surroundings. Experience the beauty of the Wye Valley during your stay with us.

Book now to experience our welcoming hospitality and exceptional amenities.

Important information:

This property might host on-site functions, so noise may be audible in some rooms.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an existing bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 1323 reviews
Cleanliness: 6.65
Service: 8.65
Location: 8.65
Room Quality: 6.65
Amenities: 7.65
Value for Money: 8.65
Food and Beverage: 8.65
Overall Experience: 7.65
M
mmb1977 • couple • ch
8
2026-03-06 • via Nuitee
R
Rumbold • couple • gb
10
2026-03-05 • via Nuitee
T
timms • solo_traveller • gb
3
Cons:

Bathroom. No hot water for the shower.

2026-03-01 • via Nuitee
J
Jessica • couple • gb
1
Disappointed & misleading
Pros:

The location was close to the town centre.
Parking was free

Cons:

We weren’t aware that it had been flooded and there was no restaurant or bar area. If we were made aware of this at the time of booking then I would not of booked here. It was a builders sight downstairs.
The hotel was extremely dated and needs a huge refurbishment.
The room wasn’t clean, specifically the bathroom. Lots of dirty marks and dust in there.
Went to have a cup of tea however the mugs in the room were also dirty so didn’t bother.
It was very noisy outside with motorbikers in the car park at 7am so couldn’t sleep past that.
Definitely would not return.
The staff were polite.

2026-02-28 • via Nuitee
K
Karen • couple • gb
4
It was very unfortunate that there had been flooding to the property due to a recent storm, but I don’t think it would h
Pros:

It was close to the town

Cons:

Only location

2026-02-24 • via Nuitee
C
catherine • couple • gb
10
Lovely location, clean rooms. Although under renovation, it did not affect our stay
Pros:

Although downstairs was under renovation, the room was clean and spacious

2026-02-23 • via Nuitee
E
Emily • family_with_children • gb
7
Overall it was a good stay for one night. Comfortable room, beds and good drinks makin facilities.
Pros:

It was easy to find, parking was great, the room was comfortable, friendly welcome by the staff. Allowed us to check in a bit earlier. Good updates on situation following the flooding so we could plan breakfast etc, bring drinks. Good tea, coffee facilities. Was a nice stay for one night.

Cons:

The room/bathroom could have been cleaner. Dust and tea drop stains in places. Kettle was very old and grimey, broken filter. Picture hooks on walls but no pictures, would make the room more comfortable/homely with some pictures. Could only find one socket point which made it difficult to use electrical items when needed.
Unfortunate about having no bar/restaurant available but understand this is due to recent flooding.

2026-02-23 • via Nuitee
I
Irina • couple • gb
7
Pros:

Clean warm good location

Cons:

Water damage after the flood

2026-02-22 • via Nuitee
S
Stephen • couple • gb
8
2026-02-22 • via Nuitee
K
KELLY • couple • gb
9
Fantastic
Pros:

Great value for money, location is fantastic. Room was lovely and clean

Cons:

Heard a tapping noise throughout the night, probably pipes or everything cooling down

2026-02-22 • via Nuitee
P
Paul • couple • gb
9
Another pleasant visit to. Monmouth
Pros:

Very friendly staff. Room was clean and comfortable. Bar and kitchen was closed due to recent flooding, but plenty of options locally.

Cons:

Everything was just fine.

2026-02-09 • via Nuitee
A
Andrew • family_with_children • gb
9
2026-01-20 • via Nuitee
J
James • family_with_children • gb
6
Helpful and friendly staff and well priced
Pros:

Close to town and onsite parking

Cons:

Burnt fingers on the hot tap, no handle to shut window in room 12 and no spoons. Had to use a bic pen.

2026-01-20 • via Nuitee
M
Michelle • couple • gb
10
Pros:

Fanastic freshly cooked breakfast

2026-01-19 • via Nuitee
D
David • solo_traveller • gb
10
Fantastic the staff are very helpful
2026-01-19 • via Nuitee
A
Anthony • family_with_children • gb
5
Won’t stay again
Pros:

Staff were friendly, free onsite parking, excellent location.

Cons:

Furniture dated, beds too soft ( nearly rolled out of bed on several occasions during the night) extension lead trailing across room for tv, had to unplug tv to use kettle. Cobwebs above bed, build up of dirt on floor behind bathroom door, long black hairs on bathroom floor ( I am bald) so definitely not mine! Strange smell emanating from bathroom, similar to part digested cabbage and Brussels all night, again not me! had to get up and open window( which the catch was broken)

2026-01-19 • via Nuitee
R
Ralph • solo_traveller • gb
5
Pros:

Location, parking

Cons:

Late night Street noise

2026-01-19 • via Nuitee
D
David & Karren • couple • gb
6
Wales is nice, better to be in a premier inn
Pros:

Its location and the breakfast was ok

Cons:

Not clean, very basic, needs updating

2026-01-19 • via Nuitee
R
Robert • couple • gb
1
Very uncomfortable bed , bathroom seen better days , floor VERY uneven
Pros:

Breakfast very good

Cons:

Room
In a timewarp (1970’s)

2026-01-19 • via Nuitee
T
THOMAS • extended_group • gb
8
For the price, nothing to criticise.
Pros:

Comprehensive breakfast selection with generous servings,well cooked, and pleasantly served in a lovely airy and light dining room. Comfy beds, handy private parking, and only a couple of minutes walk from the Monnow Bridge and the oldie worldie shops.

Cons:

All good.

2026-01-19 • via Nuitee