The Riverside Hotel

Hotels
7.9 (1387 reviews)
Cinderhill Street , Monmouth , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Parking
Non-smoking rooms
Room service
Family rooms
Luggage storage
Fax/photocopying
Ironing service
Packed lunches
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Great breakfast
Cons:
Dated room furniture
Cleanliness issues

Categories

Cleanliness
6.65
Some reviews mentioned rooms being clean, but issues like cobwebs and dirt were highlighted.
Service
8.65
Staff were frequently described as friendly, helpful, and accommodating.
Location
8.65
Location was positively noted for being close to the town center with parking available.
Room Quality
6.65
Several guests mentioned dated furniture and some rooms needing upgrades.
Amenities
7.65
Amenities were present but some issues like dated features and basic accommodations were noted.
Value for Money
8.65
Guests generally felt they received good value considering the price.
Food and Beverage
8.65
Breakfast was positively mentioned in multiple reviews.
Overall Experience
7.65
Overall, guests had a pleasant experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:03

Property Description

Newly Refurbished Hotel
Located in the picturesque Wye Valley, our family-run hotel offers a warm welcome and excellent service. The seventeen newly decorated rooms provide comfort and value for money, ensuring a pleasant stay for all our guests.

Modern Restaurant and Trendy Bar
Indulge in delicious cuisine at our modern restaurant and unwind at our trendy bar, a favorite spot among locals and residents alike. Enjoy a variety of food and wines in a vibrant and inviting atmosphere.

Convenient Location
Just a short walk from Monmouth's center and a quick drive from Cardiff, our hotel is perfectly situated for exploring the charming surroundings. Experience the beauty of the Wye Valley during your stay with us.

Book now to experience our welcoming hospitality and exceptional amenities.

Important information:

This property might host on-site functions, so noise may be audible in some rooms.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an existing bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 1387 reviews
Cleanliness: 6.65
Service: 8.65
Location: 8.65
Room Quality: 6.65
Amenities: 7.65
Value for Money: 8.65
Food and Beverage: 8.65
Overall Experience: 7.65
H
Helen • solo_traveller • gb
7
Cons:

Bed very uncomfortable. Very noisy doors slamming in the night

2026-05-21 • via Nuitee
R
Richard • solo_traveller • gb
6
Pros:

Near town centre

Cons:

The price compared to The Punch House and Wetherspoons.

2026-05-21 • via Nuitee
M
margaret • solo_traveller • gb
8
Friendly staff room clean good location
Pros:

Close to Monmouth centre

Cons:

Traffic noise

2026-05-19 • via Nuitee
O
Olga • couple • gb
10
Convenient stay in the way to Cardif
Pros:

Free, easy parking.
All doors are kept locked, which makes you feel safe

2026-05-18 • via Nuitee
N
Nicki • solo_traveller • gb
8
Staff were very helpful. Room spacious and breakfast well cooked Thank you
Pros:

Staff were lovely. Pleasant spacious room. Very good breakfast. Convenient to the town centre and Well done for fighting back do admirably following the flood.

2026-05-18 • via Nuitee
B
Bevin • couple • gb
8
2026-05-18 • via Nuitee
S
stephen • couple • gb
8
Nice place. Staff fantastic.
Pros:

Great location as a base to explore the area. Considering the problems caused by the flooding last November I think the owners have done remarkably well and are still battling to get everything in order. Deserves supporting.

Cons:

All good

2026-05-18 • via Nuitee
J
Jones • solo_traveller • gb
8
Great value and friendly
Pros:

Staff were really helpful and friendly - thanks Matt and Sally! Room was fairly basic but good value for money, comfy bed and decent shower.

Cons:

The room was very light, blackout curtains s would be a great touch! Also better filter coffee at breakfast (which was otherwise very good)

2026-05-17 • via Nuitee
A
Amanda • extended_group • gb
5
Convenient and friendly staff
Pros:

The staff were friendly and helpful

Cons:

Shower was old with signs of mould. Property in need of updating although aware of recovering from flood

2026-05-16 • via Nuitee
H
Hall • solo_traveller • gb
5
Didn't meet expectations for the advertised room
Pros:

The bed was comfortable, and the room was clean with coffee facilities. Clean towels and bedding.
I hope the support from the party guests help get them back on their feet after the flood, but wasn't worth the price paid for the room

Cons:

The room smelled musty. With old fashioned single glazing on windows, making it noisy by the road. The bathroom had a mouldy smell and was grubby around the window seals. The toilet seat was broken also.
No food or breakfast available.
Was not good value for the price paid.

2026-05-16 • via Nuitee
A
Andrew • solo_traveller • gb
8
2026-05-13 • via Nuitee
D
Darren • solo_traveller • gb
7
Pros:

Excellent location 👏

Cons:

Can't really make a judgement because restaurant and bar was still being refurbished after the horrendous floods they had..
Looking forward to going back and seeing it at its best 👌

2026-05-08 • via Nuitee
E
Elaine • couple • gb
8
2026-05-07 • via Nuitee
E
Evelyn Julie • extended_group • gb
6
Convenient stop over, pity restaurant wasn’t open yet.
Pros:

Close to Monmouth town centre. Convenient stop on our journey. Close to Waitrose and town high street for breakfast!

Cons:

The hotel was slowly recovering from recent flooding and was unable to offer breakfast- we were only notified during the week before our stay. Too close to main road, noisy with window open.

2026-05-04 • via Nuitee
A
Agnes • family_with_children • gb
9
Fabulous
Pros:

The manager was very helpful and personable, a genuinly nice person which made us feel very welcome

2026-05-03 • via Nuitee
P
Peter • couple • au
9
Great location and a real bargain at the price.
Pros:

It was in a great location, extreme close to the centre of town.

Cons:

On site parking and great value.

2026-05-03 • via Nuitee
W
wendy • couple • gb
1
The Riverside hotel monmouth
Cons:

The Riverside Hotel is a workman's hotel stay, very worn, run down carpets, dirty smell from carpeted areas, marks on walls in room and community areas, furniture in room very dated and worn. The bed very uncomfortable, you could feel the springs. Tea, coffee facilities provided, but milk left in direct sunlight. Stained carpet in bedroom, plus it smelt old, damp and not cleaned. No kitchen facilities so no breakfast available although this was informed to myself before my stay, there is signs of redecorating so fumes smell from the paint, not good if you have a lung condition. also lots of stairs to get to your room with no other way of access. Unfortunately I could not stay at this property due to the air pollution from the paint and would not recommend staying at this hotel in its present condition

2026-05-03 • via Nuitee
C
Chris • couple • gb
10
Great value for money, excellent location and lovely staff all you could want from a hotel.
Pros:

Great location, lovely staff and exceptional value

Cons:

All was good nothing to complain about

2026-05-03 • via Nuitee
C
Claire • solo_traveller • gb
7
Pros:

Central location & friendly helpful staff

2026-05-01 • via Nuitee
P
Pauline • solo_traveller • gb
10
2 night break
Pros:

Location, cleanliness of room, spacious room and lovely friendly staff.

Cons:

Join in bed where 2 mattresses were connected.

2026-04-30 • via Nuitee