Gateway Hotel

Hotels
7.4 (1147 reviews)
42 Chepstow Road , Newport , gb

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Family rooms
Fax/photocopying
Facilities for disabled guests
Ironing service
Non-smoking throughout
Free wired internet
Golfing on site
Offsite parking discounted rates available
See all facilities

Review Highlights

Pros:
Value for money
Friendly staff
Cons:
Poor breakfast choices
Communication issues

Categories

Cleanliness
6.86
Generally clean but some mentioned issues, particularly with room maintenance.
Service
7.83
Mixed reviews; staff were friendly, but there were several complaints about communication and availability.
Location
7.87
Good location, close to amenities, albeit some comments about it being a bit far for certain guests.
Room Quality
7.32
Spacious rooms noted, but there were issues with bed comfort and maintenance.
Amenities
7.35
Adequate amenities but some complaints about breakfast options and lack of supplies.
Value for Money
8.31
Generally perceived as good value for the price.
Food and Beverage
6.36
Mixed reviews; some guests found breakfast lacking quality.
Overall Experience
7.33
Overall comfortable stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:44

Property Description

Convenient Location: Situated in the heart of Newport, South Wales, The Gateway Hotel offers easy access to the city centre, coach and railway stations, and the M4 highway.

Comfortable Accommodation: Our hotel features fully en suite rooms equipped with tea and coffee making facilities, internet access points, and multi-channel television, ensuring a cozy and relaxing stay for all guests.

Explore Newport: Take a leisurely 10-minute walk from the hotel to discover Newport's top attractions such as Newport Castle, St Woolos Cathedral, and the Newport Civic Centre.

Experience convenience, comfort, and exploration all in one stay at The Gateway Hotel. Book now for an unforgettable Newport getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.4
Based on 1147 reviews
Cleanliness: 6.86
Service: 7.83
Location: 7.87
Room Quality: 7.32
Amenities: 7.35
Value for Money: 8.31
Food and Beverage: 6.36
Overall Experience: 7.33
M
michael • family_with_children • gb
1
Never book this place again , wasn't cheep properly 1 star
Pros:

Location wasn't great very dirty neighbourhood lot's of single males running in and out of buildings ,

Cons:

Stained bedding , pillow was like a builders block , bathroom dirty , arrived mid day and had to stand around in the rain until someone arrived to open the building , we asked for rooms close to each other as disabled daughter but on different floors even though they said they could accommodate ,

2026-06-12 • via Nuitee
J
Jamie • couple • gb
10
Excellent
Pros:

Fresh and clean

Cons:

Nothing

2026-06-05 • via Nuitee
D
Dale Brown • solo_traveller • gb
6
2026-06-04 • via Nuitee
J
Jonathan • couple • gb
7
Convenient location for a short stay in Newport.
Pros:

It's a convenient location. I drove so the availability of parking was a big plus, especially as they were happy for me to leave the car there during the day I checked out We had a pleasant spacious room which was very clean.

Cons:

Checking in was difficult. I arrived at about 1620 to find the front door locked and a notice saying check in was closed and giving the phone number so I rang and someone came after a few minutes to check me in. They then replaced the notice on the door with one that just said "Back in 10 minutes" and I came back later to find a party waiting outside. I gave them the phone number so they could check in. So I suggest you have a mobile phone with you, with their number in case you have this problem.

2026-06-02 • via Nuitee
S
Sally • couple • gb
7
Pros:

Newly decorated and very clean.

2026-06-01 • via Nuitee
P
Phoebe • solo_traveller • gb
9
Perfect location. Very clean and I felt safe as a solo female traveller.
Pros:

Customer service. Mohammed was very professional, welcoming and helpful with booking a taxi for me in the morning

Cons:

N/A

2026-05-29 • via Nuitee
D
Danut • solo_traveller • gb
10
2026-05-29 • via Nuitee
M
Musunuri • extended_group • gb
8
2026-05-29 • via Nuitee
D
Davenport • solo_traveller • gb
4
I felt very nervous during my stay
Pros:

Location was not good lots of people hanging around the car park smoking. Children running around in grounds during the evening not staying at the hotel. Lady making breakfast was polite but breakfast was very dissapointing.

Cons:

Tea and coffee facilities in room was not adequate and nobody around to ask to replemish

2026-05-28 • via Nuitee
A
Alice • couple • gb
6
2026-05-28 • via Nuitee
J
Jo • solo_traveller • gb
7
Pros:

Good location to walk into Newport plus great base to visit the surrounding area. Plenty of places to eat and drink in Newport.

2026-05-27 • via Nuitee
J
Jakub • solo_traveller • gb
7
2026-05-26 • via Nuitee
V
Vincent • couple • gb
1
2026-05-25 • via Nuitee
C
Claire Gillies • solo_traveller • gb
1
2026-05-20 • via Nuitee
M
Manfred • couple • de
7
Cons:

Frühstückszeitende bereits um 08.30 Uhr

2026-05-20 • via Nuitee
I
Irene • solo_traveller • no
6
Det var ett greit sted å bo på
Pros:

Det var sentralt, god seng. Det var en enkel frokost, men helt grei

Cons:

Jeg fikk lukket vinduet og det bråkte fra veien siden det lå så sentralt

2026-05-19 • via Nuitee
G
Gavin • couple • gb
9
Excellent stay
Pros:

Room was modern and clean. Ample space . Excellent breakfast

2026-05-18 • via Nuitee
O
Olga • solo_traveller • ua
10
Very caring and attentive staff. The lady preparing the breakfasts is wonderful — she cooks with heart and genuine care
2026-05-16 • via Nuitee
F
Fuery • solo_traveller • gb
2
2026-05-14 • via Nuitee
A
Aneel • solo_traveller • gb
10
2026-05-10 • via Nuitee