Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Business center
Heating
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Modern design
Cons:
Issues with cleanliness
Limited TV channels

Categories

Cleanliness
8.79
Mentioned issues with cleanliness in some reviews, but overall the hotel maintains a standard quality.
Service
9.26
Consistently positive feedback about friendly and helpful staff.
Location
9.3
Numerous mentions of perfect location near the beach and city center.
Room Quality
8.75
Rooms are modern and well-decorated; some comments on space issues.
Amenities
8.78
General mentions of good amenities, despite some inconsistencies.
Value for Money
8.24
Some concerns about pricing, particularly regarding breakfast.
Food and Beverage
8.79
Average but satisfactory breakfast quality mentioned.
Overall Experience
9.26
Overall enjoyment expressed, with many guests stating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:15

Property Description

Central Location in Ostend
Upstairs Hotel, located in the heart of Ostend, just 100 meters from Oostende Beach, offers a vibrant stay with a shared lounge, terrace, and a bar for guests to unwind.

Comfortable Rooms with Modern Amenities
Each room at Upstairs Hotel is thoughtfully designed with a desk, flat-screen TV, private bathroom, and safety deposit box. Some rooms even boast balconies or city views, ensuring a cozy and relaxing stay for all guests.

Entertainment and Dining Options
With evening entertainment, a 24-hour front desk, and the option of buffet or continental breakfast, Upstairs Hotel provides a perfect blend of leisure and convenience for a memorable stay.

Experience the best of Ostend at Upstairs Hotel - Book your stay now for an unforgettable getaway!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 12.50 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 16 years old stay for € 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 5702 reviews
Cleanliness: 8.79
Service: 9.26
Location: 9.3
Room Quality: 8.75
Amenities: 8.78
Value for Money: 8.24
Food and Beverage: 8.79
Overall Experience: 9.26
P
petronella • extended_group • nl
8
Pros:

Het ontbijt was heerlijk en s'avonds een potje Pool met een drankje. Life is good

Cons:

Een airco, kamer was echt heel warm en het raam kon niet helemaal open.

2026-07-18 • via Nuitee
G
Guillaume • couple • be
10
2026-07-18 • via Nuitee
E
Emputu • solo_traveller • nl
8
Pros:

Beetje warm

Cons:

Niks

2026-07-18 • via Nuitee
S
Stephanie • solo_traveller • de
7
Shower not acceptable for stay, otherwise comfortable and fun hotel vibes with very big game room
Pros:

Stylish hotel design right on the beach. Really loved the game room with toboggan, pin ball machine, table football and snooker. Definitely enough to keep guests entertained. Bed was comfortable and room quiet. There was a lot of choice for breakfast. I would definitely stay again if the shower issue was fixed.

Cons:

The shower facilities were not acceptable. There was no shower curtain so the bathroom was flooded each time a shower was taken. The shower head was also too small and the shower could not be hung up so I had to hold it up, which was difficult for me to hold up given my disability. Also little room for towels to be hung up, especially while showering. The bed was very comfortable, but the twin beds kept moving around at night as there was no bed frame around it.

2026-07-18 • via Nuitee
L
Lucio • solo_traveller • be
9
Pros:

Très belle situation à la fois très près de la digue et des commerces.

2026-07-17 • via Nuitee
J
Johan • solo_traveller • be
8
2026-07-17 • via Nuitee
P
prudhomme • couple • be
9
2026-07-17 • via Nuitee
N
Nicolas • solo_traveller • be
10
Pros:

It's very kid friendly and near the beach

2026-07-17 • via Nuitee
M
Magdalena • solo_traveller • be
6
Pros:

The hotel offers an excellent breakfast, common space in the reception is very nice

Cons:

I was staying in the room without day light, the window looked the four black walls , we couldn't even see the sky! It was rather depressive. I trust this was a bad luck and hotel has very good rooms as well... but room 205 is definitely unpleasant.

2026-07-16 • via Nuitee
B
Benjamin • solo_traveller • be
8
Zeer goed, muv de warmte op de kamer.
Pros:

Het interieur en de algemene netheid, faciliteiten, uitstraling en ligging van het hotel.

Cons:

De kamer was zeer warm en de ventilator blaast, maar heeft te weinig kracht. Airco's zouden inbegrepen mogen zijn in de prijs.

2026-07-16 • via Nuitee
B
BRIGITTE • solo_traveller • be
10
Pros:

Tout

2026-07-16 • via Nuitee
E
Eddy • couple • be
10
Super concept en vriendelijk ontvangst.
Pros:

Ligging, vriendelijkheid en concept

Cons:

Alles was goed

2026-07-16 • via Nuitee
C
Christophe • solo_traveller • lu
10
Pros:

Alles

2026-07-15 • via Nuitee
S
Steve • solo_traveller • be
8
Pros:

De ligging en heg uitgebreide ontbijt

Cons:

De kamers waren erg warm.

2026-07-15 • via Nuitee
S
Sandra • couple • nl
8
2026-07-15 • via Nuitee
P
philippe • solo_traveller • fr
10
Pros:

Buffet de petit déjeuner extraordinaire
Juste à côté de la plage

Cons:

Manque d'aération de la chambre (la fenêtre donne sur une très petite cour intérieure), donc ambiance la nuit un peu moite et chaude

2026-07-15 • via Nuitee
M
Murielle • solo_traveller • be
10
Parfait
Pros:

Super emplacement et déjeuner au top

2026-07-15 • via Nuitee
R
Renate • solo_traveller • be
9
2026-07-15 • via Nuitee
K
Katrien • extended_group • be
8
2026-07-15 • via Nuitee
A
ann • family_with_children • be
8
Perfecte locatie voor dagje zee
Pros:

Personeel was erg vriendelijk, altijd bereid om te helpen. ( kregen een ventilator tot onze beschikking )
Vlakbij het strand en lekker ontbijt.

Cons:

De straat zelf was druk met stationair draaiende vrachtwagens voor de deur en dan ook nog een ondergrondse parking waar de auto’s moeilijk uit konden rijden vanwege de drukte…

Drukke lobby

De kamer voelde benauwd aan. ( 1e verdiep, achterzijde )

2026-07-15 • via Nuitee