Hilton Garden Inn Columbia Downtown

Hotels
•
Hilton Garden Inn
7.9 (574 reviews)
1200 Pickens Street , Columbia , us
+1 803-227-3400

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Amenities not as expected

Categories

Cleanliness
6.15
Multiple reviews indicated unclean rooms and dirty areas, leading to a low score.
Service
9.65
Staff was frequently described as friendly and helpful.
Location
9.65
The location received positive remarks from many guests.
Room Quality
8.15
While some rooms were described as clean and comfortable, there were issues reported about noise and outdated facilities.
Amenities
6.15
Pool issues and limited breakfast options negatively impacted this category.
Value for Money
7.15
Guests reported feeling that the hotel did not provide good value relative to its price.
Food and Beverage
7.15
Breakfast was mentioned as expensive and underwhelming, affecting this score.
Overall Experience
9.15
Despite some significant issues, many guests still enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:51

Property Description

Modern Amenities
Located in the heart of Columbia, Hilton Garden Inn offers a blend of comfort and convenience. Enjoy air-conditioned rooms with free WiFi, a fitness centre, and an indoor pool.

Business and Leisure Facilities
Whether you're here for work or leisure, our hotel has you covered. Utilize the business centre, ATM, fax machine, and photocopier.

Prime Location
Situated near major attractions like Columbia Museum of Art and University of South Carolina, and just a short drive from Columbia Metropolitan Airport, our hotel is the perfect choice for your stay in the city.

Book now for a memorable experience at Hilton Garden Inn Columbia Downtown.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.9
Based on 574 reviews
Cleanliness: 6.15
Service: 9.65
Location: 9.65
Room Quality: 8.15
Amenities: 6.15
Value for Money: 7.15
Food and Beverage: 7.15
Overall Experience: 9.15
B
Barbara • couple • us
4
Not a great experience.
Pros:

Location

Cons:

Had reservations 6 weeks prior, at 6:00PM had to wait 30 minutes before they could give us a room. Got handicapped room….we are not handicapped! Shade broken…..could not raise, so it was dark in the room. Toilet seat broken. No hair dryer.

2026-07-25 • via Nuitee
N
Nekeya • couple • us
10
Pros:

the staff was very helpful

Cons:

I didn’t like that the housekeeper didn’t do a good job with make sure the room was good for ppl checking in. it had food in the refrigerator and spot on the blanket

2026-07-23 • via Nuitee
F
Flowers • couple • us
10
2026-07-21 • via Nuitee
C
Christopher • couple • us
8
It was easy, and comfortable. Lobby area made a great impression.
Pros:

I enjoyed how the staff was very friendly and welcoming.

Cons:

The maids/clean up could pay more attention to detail when cleaning like the corners of the baseboards in the bathrooms and the base of the shower. The outside of the back of the hotel was in need of yrash pock up...as miscellaneous papers, cups, snack bags were all over...it wasnt recent because you could tell it had been there by the condition of weathering on the trash...But overall cleanliness was good, I would come back.

2026-07-15 • via Nuitee
R
Ryan • solo_traveller • us
8
2026-07-13 • via Nuitee
K
Kelly • couple • us
9
2026-07-11 • via Nuitee
J
Jeff & Kelley • couple • us
10
Staff was very kind and caring, making the stay enjoyable.
Pros:

Friendly, caring staff.

Cons:

Bed a bit firm, but ok.

2026-07-09 • via Nuitee
J
Jennifer • couple • us
8
Pros:

Very close to the University. Staff was very friendly and helpful.

2026-07-09 • via Nuitee
M
Mileydis • couple • us
10
2026-07-08 • via Nuitee
F
Faranica • couple • us
6
2026-07-08 • via Nuitee
M
Madison • couple • us
1
Scam. Fraud.
Pros:

I am warning others about both this property and Booking.com. When I arrived for my reservation, staff had no record of my booking despite having a confirmed reservation with Booking.com. I was left without a place to stay after a full day of travel. On top of that, my card was scanned at the front desk and I was charged twice for the same stay, once on my debit card and once on my credit card. When I asked staff to fix it, I was told to contact Booking.com instead of the hotel resolving it themselves. It has now been two weeks since I emailed Booking.com and I still have not received any response or refund from either party. Do not trust this property or Booking.com with your payment information, and be prepared to fight for a refund if something goes wrong.

2026-07-07 • via Nuitee
C
Casey • couple • us
9
2026-07-05 • via Nuitee
Z
Zakwan • couple • us
10
2026-06-22 • via Nuitee
J
Jerry • couple • us
9
2026-06-15 • via Nuitee
E
Eboni • couple • us
7
2026-06-10 • via Nuitee
J
Jeffrey • couple • us
6
2026-06-09 • via Nuitee
S
Scottie • solo_traveller • us
8
Pros:

Close to 5 Points

Cons:

Parking lot crowded and long walk around to front doors

2026-06-06 • via Nuitee
W
Wilson • solo_traveller • us
2
Cons:

My Versace black sun glasses with tiny lions on both sides were missing from my room . They cost me $150.00 on sale.

2026-05-26 • via Nuitee
N
Nancy • family_with_children • us
10
Comfortable!
Pros:

The staff was so amazing! Kaneisha and Dottie were so helpful. Room size is large and comfortable beds

2026-05-26 • via Nuitee
T
Timothy • solo_traveller • us
3
Just OK. Not really worth it.
Pros:

The signage out front not clear. There are two hotels together

Cons:

Check in staff not very professional. Not a pleasant greeting from any staff member

2026-05-23 • via Nuitee