Holiday Inn Nairobi Two Rivers Mall by IHG

Hotels
•
IHG
9 (59 reviews)
Off Limuru Rd at Runda, Two Rivers Mall, Nairobi, 00100 , Nairobi , KE
254-709-264000

listing image 1
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Facilities

Meeting rooms
Fitness facilities
Nature reserve
Health or beauty spa nearby
Proposal/romance packages available
Free WiFi
24-hour front desk
Terrace
Luggage storage
Designated smoking area
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Clean and well-maintained
Cons:
Small rooms
Customer service issues with maintenance

Categories

Cleanliness
9.08
The hotel is well maintained and clean as mentioned in reviews.
Service
9.55
Manager Kimani and staff were excellent, going above and beyond to handle issues.
Location
9.59
Great location, close to everything as highlighted in multiple reviews.
Room Quality
8.04
Rooms are described as small, but clean and pleasant overall.
Amenities
8.57
Amenities are fair; good restaurant experience mentioned.
Value for Money
8.53
Adequate value but impacted by issues like the iron damaging a shirt.
Food and Beverage
9.58
Fabulous staff and good food as per reviews.
Overall Experience
9.05
Most guests had a good experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:23

Property Description

Discover a perfect blend of luxury and convenience at our hotel, situated just steps away from Two Rivers Mall in vibrant Nairobi.

Recreational Oasis
Dive into relaxation with our outdoor pool and stay fit in our fully-equipped fitness center. Whether you want to unwind or energize, we have the ideal facilities for you.

Gourmet Dining
Savor delicious meals at our hotel restaurant or enjoy the convenience of 24-hour room service. Our buffet breakfast ensures you start your day right, available on weekdays and weekends.

Business Ready
With versatile meeting spaces and a multilingual staff, our hotel is perfectly equipped for your business needs. Enjoy free parking and comprehensive services, including dry cleaning and laundry, to make your stay seamless.

Don't miss your chance to experience unparalleled comfort and convenience—book your stay now!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NBO

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 59 reviews
Cleanliness: 9.08
Service: 9.55
Location: 9.59
Room Quality: 8.04
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 9.58
Overall Experience: 9.05
G
GUADALUPE • extended_group • bo
9
Excelente experiencia , lugar seguro y muy buen servicio
Pros:

la limpieza, el trato del personal y la ubicación.

Cons:

Debería haber desayuno incluido sencillo

2026-06-05 • via Nuitee
J
Joy • solo_traveller • ng
10
2026-06-03 • via Nuitee
M
Melanie • solo_traveller • de
6
Um nach einem langen Flug in einer fremden Stadt anzukommen war es für uns perfekt
Pros:

Sicherheit und nebenan gibt es eine Einkaufszentrum
Zum ankommen in Nairobi Perfekt

2026-05-30 • via Nuitee
K
K5619LBjoycew • Business
10
Feedback about service
Pros:

Nice conference facility
Nice food
Friendly staff

2026-05-29 • via Tripadvisor
V
V2470NDangelan • Business
10
Awesome
Pros:

My experience has being awesome felx relaxed and regain back my energy

2026-05-29 • via Tripadvisor
W
Wandera P. Steven • couple • gb
10
Adorable
Pros:

The breakfast was amazing. One of the best options I have had in any hotel I have been to. My highlights were the staff and the location. It is next to a mall, so you can pretty much get everything you need nearby! It is secure and serene. The front desk, the bar, the kitchen, and everyone who works there were kind and cheerful and always ready to assist. Loved every bit of it!

Cons:

Absolutely nothing! There is nothing of concern that stood out to me. I can honestly say I loved every bit of it and I will be looking forward to visiting them soon!

2026-05-29 • via Nuitee
8
899puritya • Family
10
Staycation
Pros:

Amazing stay. Serene, aesthetic and clean environment. Welcoming, enthusiastic, kind, helpful, cheerful professionals. Milkah gave us a great service & made our stay more comfortable. Definitely worth it.

2026-05-28 • via Tripadvisor
R
Robert • solo_traveller • ke
8
2026-05-28 • via Nuitee
C
C6318NChassanm • Business
10
Great
Pros:

Everything was good et excellent. I thank mainly MILKAH, JESSICA, WILFRED AND CHIEF SEIMON FOR Theirs services.

2026-05-26 • via Tripadvisor
A
alexissH2341JR • Friends getaway
10
I especially appreciated the good custmer services
Pros:

Hotel is very clean confortable and well organized
Staff are professionnal welcoming and always ready to help whenever needed
My stay was enjoyable

2026-05-26 • via Tripadvisor
L
leonardd821 • Business
8
Well deserved
Pros:

Hospitality is top notch, I appreciate your exceptional services

2026-05-26 • via Tripadvisor
M
mangalew2026 • Business
10
Excellent services
Pros:

Well saved by Asina, sharoon, emanuel and milkah they are wonderful and working in a professional manner,

2026-05-25 • via Tripadvisor
5
5zachariag • Business
10
Very interesting
Pros:

Amazing service from Milka,Asina, Emmanuel, Sharone,
See you next time

2026-05-25 • via Tripadvisor
R
Ross • solo_traveller • gb
8
Would book again
Pros:

Staff were friendly the hotel was very clean.

Cons:

Pool area was too small. There were only 4 loungers and you were surrounded by tables for eating. Not great for sunbathing.

2026-05-25 • via Nuitee
M
martinkL4356PO • Couples
10
8.5/10
Pros:

Milkah was exceptional in her service. Great food and ambience.

2026-05-24 • via Tripadvisor
P
prayzzzo • Family
10
Thoroughly enjoyed my time
Pros:

Milkah was fantastic. Excellent service. 5 Star all round.

2026-05-24 • via Tripadvisor
D
davianae2025 • Business
10
Excellent service
Pros:

Milkshake was very professional humbled and good attitude

2026-05-24 • via Tripadvisor
A
amanda • solo_traveller • mu
9
2026-05-24 • via Nuitee
W
wanyamad2026 • Business
10
Good food, warm reception, good stuff
Pros:

The reception i received was wonderful,the stay has been amaizing so far...nice food and appreciation to Jesica for the good hospitality she has offered us.Kudos.

2026-05-23 • via Tripadvisor
J
Jose 🙂 • solo_traveller • es
10
Pros:

La seguridad, el personal, la ubicación, el restaurante del hotel, en general todo genial

Cons:

--

2026-05-23 • via Nuitee