Hotel Palacio Maya

Hotels
•
Independent
8.8 (139 reviews)
Calle 62 Numero 327 por 37 y 39, Colonia Centro, Mérida, YUC, 97000 , Mérida , MX
52-999-4311588

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Facilities

Fitness facilities
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
Outdoor furniture
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Centrally located
Free parking
Beautiful grounds
Cons:
Poor cleanliness
Inconsistent service
Food quality issues

Categories

Cleanliness
7.45
Multiple reviews mention poor cleanliness with hair on pillows and cockroaches in bathrooms.
Service
9.95
The service was generally good, although some staff were not helpful.
Location
9.95
The hotel is centrally located near various attractions.
Room Quality
8.45
Some dissatisfaction with maintenance, including stained cushions and wear.
Amenities
9.45
Amenities were good, including free parking and beautiful grounds.
Value for Money
7.95
Appeared reasonably priced, but some felt it lacked value due to maintenance issues.
Food and Beverage
7.45
Food quality was just okay, with complaints about the buffet.
Overall Experience
9.75
Overall experience is mixed, with positives in location and service but significant issues in cleanliness and upkeep.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 05:43

Property Description

Experience the charm of Mérida at Hotel Palacio Maya, where comfort meets style in an Art Deco paradise.

Recreational Amenities
Dive into relaxation with our outdoor and indoor pools, perfect for sunny days or evenings of unwinding. Stay active at our fully-equipped fitness center, ensuring your wellness routine continues while you travel.

Culinary Delights
Savor local and international flavors at BALAM, our exquisite buffet restaurant featuring a vibrant bar and stunning garden views. Enjoy delightful bites any time with room service and don’t miss our complimentary receptions for social mingling.

Convenient Location & Services
Set in the heart of the city, you’re just a short stroll from cultural treasures like Paseo de Montejo. With 24-hour front desk service, complimentary Wi-Fi, and free parking, your comfort and convenience are our top priorities.

Book your stay at Hotel Palacio Maya today for an unforgettable experience!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MID

Property Policies

  • Pets

    Pets not allowed

  • Guest type

    Essential workers only - NO

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

Location

Guest Reviews

8.8
Based on 139 reviews
Cleanliness: 7.45
Service: 9.95
Location: 9.95
Room Quality: 8.45
Amenities: 9.45
Value for Money: 7.95
Food and Beverage: 7.45
Overall Experience: 9.75
A
alex
6
Pros:

Close to early Bar

2025-10-13 • via Nuitee
E
Eva
6
Pros:

Tus pictures look different than the hotel

2025-10-05 • via Nuitee
E
Eva • family
6
Pros:

Pictures don’t look like the hotel

2025-10-04 • via Nuitee
D
Drace
10
Pros:

Will stay again

2025-10-04 • via Nuitee
N
Norma a
10
Pros:

Good

2025-09-30 • via Nuitee
O
Onel
4
Pros:

No coments

2025-09-11 • via Nuitee
C
Carlos • partner
8
Pros:

Too far from centro historico

2025-09-11 • via Nuitee
O
Olga • partner
8
Pros:

The place and the people are excellent. The garden is beautiful, and there's parking available. The shampoo and body wash come in large bottles and are not in small disposable containers, which is a plus especially since you're in Mérida, where the heat is intense and you might need to shower up to three times a day.
In my opinion, there's a lot of noise because events are held downstairs, and the rooms don't have proper soundproofing.

2025-09-08 • via Nuitee
D
Donna
10
Pros:

The property is beautiful they have peacocks on the ground a nice pool and play ground for your little one the patio view is beautiful especially at night the staff was great

2025-09-01 • via Nuitee
A
Arturo • partner
6
Pros:

We liked that it had free parking. Priced ok. Pictures dont reflect wear and tear and poor maintenance of the propertt and grounds. Ie: torn curtains, rusted bath fixtures, poor lighting, sewer smell in parts of the hotel.

2025-09-01 • via Nuitee
J
Joshue • family
2
Pros:

Everything sucked and they scam you out of your money with the buffet situation.

2025-09-01 • via Nuitee
C
Cristal
10
Pros:

.

2025-08-25 • via Nuitee
J
Jose A. T.
10
Pros:

Centric and beautiful and excellent restaurant

2025-08-10 • via Nuitee
E
ELIZABETH • family
6
Pros:

I like that it was walking distance from Paseo Montejo, but the installations need repairs, the seating area by the pool the cushions had horrible stains, some of the staff were nice others not so much, specially the bellboy at the entrance, we end up parking and getting out car from the parking just to avoid him, we find hair on the pillows when we got there, that lead us to believe that at least the pillow cases were not changed. The food was just ok, we definitely needed to go out to restaurants for good food.

2025-07-28 • via Nuitee
S
Sahara
6
Business trip
Pros:

The dolor wasnt working properly. The bathroom had a bad odor. I had been in this hotel 10 times. The location and service is great, the Best but the owner of the hotel has to put more effort on utilities and cleanleness. The bathroom at the pool full of cockroachs.

2025-07-20 • via Nuitee
L
Leonel
6
Pros:

Overall, the hotel is OK. It's in a very convenient location. However, the rooms need better maintenance since our balcony door would not lock, and the towels were very old.

2025-06-27 • via Nuitee
M
MARIAGREGORIA • family
10
Pros:

BASTANTE TRANQUILO, ME PARECIO MUY SEGURO Y ME ENCANTO LA LIMPIEZA ADEMAS DE TODO EL INMUEBLE, TAMBIÉN LA ZONA DEL JARDIN.

2025-06-20 • via Nuitee
R
RHONDA ANN • partner
10
Pros:

The property was very clean and offers a buffet. The bar is small and very limited on beverages. Over all I would stay here again

2025-06-15 • via Nuitee
R
Richard
8
Pros:

Nice area

2025-06-09 • via Nuitee
P
Paula • family_with_children
8
Pros:

The hotel was a great value! Room and balcony were huge! The room was clean and the beds comfortable. The staff was very pleasant. The grounds were lovely. The pool is partially covered, they have peafoul which is fun, a small play area, hammocks and loungers. Parking was easy. The hotel is conveniently located and about a 10 block walk from Plaza Grande. There are other cute areas such as Parque St Lucia even closer. We had two queen size beds, a dining table, a couch, a counter and mini fridge. The bathroom was clean and spacious.There was a sulphur smell that we suspect was the water. We experience the same smell in certain areas of the US also. There is a restaurant onsite. It was pricey for the quality of the food. We suggest eating elsewhere but it is nice in a pinch. The towels were rather scratchy and not plush but we have found that to be common in the region. A note to non-Spanish speaking guests, much of the staff spoke Spanish only. However, the front desk staff spoke English and we communicated with the other staff with their limited English and our limited Spanish.

2025-06-06 • via Nuitee