Terlon Apartments

Hotels
7.7 (4521 reviews)
8 Victoria Street Produce Exchange Building , Liverpool , gb

Children allowed

Facilities

Non-smoking rooms
Lift / Elevator
Non-smoking throughout
Private check-in/check-out
Cleaning standards that are effective against Coronavirus
Cashless payment available
Fire extinguishers
Contactless check-in/check-out
Invoice provided
Smoke alarms
See all facilities

Review Highlights

Pros:
Modern apartments
Convenient location
Help from staff
Cons:
Poor cleanliness
Unacceptable customer service
Uncomfortable mattresses
Additional unexpected fees

Categories

Cleanliness
4.91
Multiple reviews indicate concerns about cleanliness, specifically mentioning that the property looked dirty and run down.
Service
9.38
Staff were helpful and attentive, as noted in several reviews.
Location
9.92
The location received positive remarks, being central and convenient.
Room Quality
6.87
Room quality received mixed reviews, with comments about uncomfortable mattresses and layout issues.
Amenities
7.9
Amenities were adequate, with some facilities mentioned positively but with some complaints.
Value for Money
5.86
Several reviews indicated dissatisfaction with pricing and additional fees, leading to concerns about value.
Food and Beverage
8.41
Not specifically mentioned, assumed standard quality for this hotel tier.
Overall Experience
8.38
Overall experience varied greatly; some enjoyed the stay while others were severely disappointed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:06

Property Description

Luxurious Accommodation
Experience luxury at FM Living, located just a 4-minute walk from the Royal Court Theatre in Liverpool. Our stylish accommodations feature a flat-screen TV and a fully equipped kitchen, including an oven, toaster, and kettle for your convenience.

Prime Location
Explore the vibrant Pier Head area, only 500 meters from FM Living. Immerse yourself in the rich culture and history of Liverpool, with easy access to popular attractions and entertainment venues.

Convenient Accessibility
Traveling is a breeze with the Liverpool John Lennon Airport just 12 km away from our property. Enjoy a seamless journey to and from FM Living, ensuring a stress-free and enjoyable stay.

Book now for an unforgettable experience at FM Living!

Important information:

Please note that the property will send check-in codes via email on the day of check-in.

Kindly note that some accommodations is accessible via stairs. Therefore it may not be suitable for guests with reduced mobility. Please contact the property prior to arrival for more information and assistance.

Please note that in case of losing a key GBP 50 will be charged.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property is located in a busy area so guests might experience some noise.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs GBP 13 per day.

Location

Guest Reviews

7.7
Based on 4521 reviews
Cleanliness: 4.91
Service: 9.38
Location: 9.92
Room Quality: 6.87
Amenities: 7.9
Value for Money: 5.86
Food and Beverage: 8.41
Overall Experience: 8.38
M
mark solo_traveller gb
3
Basic
Pros:

The lady I saw at the desk when she was there was helpful;

Cons:

It wasn't very clean, the bed was uncomfortable and very dated.

2026-04-02 via Nuitee
S
Sheena couple gb
10
2026-04-02 via Nuitee
L
Lorna couple gb
6
A busy location but central beds awful
Pros:

Location

Cons:

Bed vey uncomfortable

2026-04-02 via Nuitee
E
Ellis couple gb
9
2026-04-01 via Nuitee
S
Sadhbh extended_group ie
7
Central but a bit loud
Pros:

Very centrally located, perfect for pubs and clubs and walking around Liverpool. Not great if you’re going to be earlier and want a quiet room.
We loved that it provided everything we needed to cook breakfast & dinner.
Shower was excellent

Cons:

Unfortunately the main downside was that the beds were very uncomfortable. We bought a pillow and mattress protector in Primark to make it slightly more comfortable

2026-03-30 via Nuitee
S
Stephen couple gb
7
Would stay again
Pros:

Good area. Nice view on balcony

Cons:

The door keep banging all night which was annoying

2026-03-29 via Nuitee
K
Katie couple gb
7
Great for what we needed
Pros:

Good location, lovely building but slightly run down, room nice and clean and had everything we needed

Cons:

Communication before check in

2026-03-28 via Nuitee
J
Jamie solo_traveller gb
8
Value for money
Pros:

Bang in the centre of Liverpool every thing you need on the door step / room was grand plenty of room a good nights sleep

Cons:

Can’t really complain for the price

2026-03-26 via Nuitee
K
Kyra extended_group gb
10
4 girls had a great weekend in Liverpool, perfect location
Pros:

Great location, easy access, clean, friendly staff

Cons:

Nothing :)

2026-03-26 via Nuitee
G
Grier solo_traveller gb
1
AVOID SECURITY DEPOSIT
Pros:

Clean, easy to locate and easy to gain public transport

Cons:

Solo women travelling and asked for a security deposit which wasn’t listed when booked hence the reason we booked the apartment as was booked last minute and wouldn’t be able to afford 100 pound on top of paying for a room booking. Once arrived we were asked for security deposit which I detested against as for reason started above but was told that I would be unable to stay if I didn’t pay. Gave over my card details and was told that nothing would be tried/charged from my card it was just captured as a security measure. Once in the room I received a notification that the hotel tried to take 100 pounds from my bank and when it declined they then tried to take another 50 pounds. When questioned by me he tried to deny it and when showed proof he changed his story claiming we knew that there was 100 pounds due to be taken. Read another review of this happening too and also now seen other people say the same. Totally unacceptable and not appropriate for a solo FEMALE travelling.

2026-03-25 via Nuitee
K
Kate solo_traveller gb
9
Pros:

Perfect location!!!

2026-03-22 via Nuitee
C
Christian solo_traveller ch
5
It’s fine.
Pros:

The location. The size of the room was generous too. Staff was friendly.

Cons:

It’s in a load neighbourhood. Heating didn’t work. The electrical was a bit dodgy - turn the shower on and lights blink. A deep clean is needed. The toilet takes 2-3 flushes to just flush toilet paper.

2026-03-22 via Nuitee
K
Katelyn couple ie
8
Pros:

Perfect location, in the middle of everything. Staff were incredibly helpful at the reception desk. The lady working the desk was so welcoming and helpful. Great value for money.

Cons:

In the middle of everything, so can be loud outside. If this will be a problem make sure to ask for a room on the top floor or on Victoria street side.

2026-03-22 via Nuitee
M
Mrs solo_traveller gb
4
I won't stay at this property again
Cons:

I missed an important online meeting due to a faulty internet connection. The bed isn't comfortable; the sofa, TV, and other furniture are very basic; and there wasn't a desk or table to work on. I was insulted and called bad names by the man who answered the emergency phone I called to report the issue I experienced.

2026-03-20 via Nuitee
A
Aideen extended_group gb
7
Okay
Pros:

Staff were friendly in communication

2026-03-19 via Nuitee
K
Ken couple gb
8
Good for short break
Pros:

Location. Apartment was clean and comfortable. An extension lead was rapidly provided when requested for a breathing machine. Good service 👍

Cons:

Was advised that email would be sent on the day of arrival giving details of check-in. Nothing was received before I got to the apartment. It was only sent after I mentioned it to the receptionist.

2026-03-19 via Nuitee
C
Cheebo couple gb
9
Pros:

Sock on Matthew Street
We could see tha cavern from our window

2026-03-19 via Nuitee
B
Brian extended_group gb
10
2026-03-19 via Nuitee
S
Sheena solo_traveller gb
10
2026-03-18 via Nuitee
S
Stevey G 7 couple ie
10
Pros:

Evie and her team always do a great job. :)

2026-03-18 via Nuitee