WoodSpring Suites Houston 288 South Medical Center

It’s a halfway house

My reservation was not canceled but I was told they canceled it

Elevator out for a week, only one and I was on the 4th floor. Bathroom light out. Electrical breaker out during CPAP each night tripped. Staff unprofessional, unable to communicate and promised repairs that slow to fix or not at all. Had to move twice. The second time the manager arranged but staff spent the whole day waiting for next room to be cleaned. Called the police when I said "I suffer from PTSD when I waited three hours and they had an incorrect room (I had a two bedroom with a bathtub (this room had shower and one bed). The police said they claimed that I "threated her but because I am a disabled veteran with "traumatic brain injury", I recorded the conversation because they denied many of my request or the manager said they never got my messages. I had intended to extend my say buy because of their unprofessional and lying tendencies I decided to move on!

Restroom shower door don't work well

Staff gave customer the same room as use and the customer walked in on us, the front desk name was Paul, Paul also wrote my personal information on a sheet of paper and left it on the desk for everyone walking in to to see

the AC was not cooling down the room. Temp was probably at 70degrees despite lowering the AC temp. I was there to take a quick nap while the wife is at an event so I just passed out.

I stayed here for one week because it was close to my work site, but my experience was disappointing.

If you’re planning to stay longer than a week, don’t expect housekeeping to clean your room even once during your stay.

The biggest issue was security. One night, tools were stolen from my truck in the hotel parking lot. When I asked the staff to check the security cameras, I was told that the cameras were not working. That was very concerning, especially for guests traveling for work with valuable equipment.

The hotel also advertises complimentary morning coffee, but in reality, there is only one gallon-sized coffee container. If you don’t get there around 7:00 a.m., it’s usually gone. Once it runs out after only a few guests, it is not refilled for the rest of the morning.

The location is convenient if you’re working nearby, but based on my experience with the lack of security, housekeeping, and basic amenities, I would not stay here again.

Had a bad experience on one of the days of my stay in which a SWAT situation occurred causing me to be out of my room for several hours just left me unsure of whether I will stay at this location if I'm in Houston another time