Home2 Suites by Hilton Kingman

Overall presentation

This was a nice clean place to stay. Most of the staff could use a little more training in being helpful and friendly. They didn't seem to care about any conversations or what was going on.

The staff was incredibly friendly and helpful! From our check-in service to getting our tv to work (thank you John), everyone was incredibly kind and helpful.

Great location, friendly staff, nice clean hotel.

櫃檯人員的友善。早餐還行。

Nothing. The service was so terrible and our booking was refused yet they still charged me directly for a stay I had already paid for.

Mind you I had done a cross the country road trip and back in 3 weeks staying at all Hilton hotels and this was my last hotel and last night on the road!

I booked and checked in 1/1/26 after driving all day. I originally booked and selected a first floor room through the Hilton app and when I received the digital key it was for room 302. I called and Annette told me over the phone the owners would pay the cleaners on the holiday so none of the 1st or 2nd floor rooms were clean or available. Cool.

I arrive and go to my room 302 located right in front of the open area ice machine. And immediately can hear multiple people stomping around upstairs. Not to mention the grossly stained carpet. I called the front desk and asked to be changed rooms because of these things. She moved me to 304 right next door that was just as dirty and had dirty dishes in the dishwasher. I called the front desk again and told Annette I told her given that both rooms were dirty. Their rooms look nothing like the pictures online. I didn’t feel comfortable sleeping in the bed given visible areas of the room were dirty and both rooms were so musty, and smelled it like mold. She apologized and I met her at the front desk. She told me she’d leave notes for her boss and gave me a piece of paper with the managers contact info so I could get my stay refunded because I did in fact not stay.

The next morning I called the manager Cherie and I received attitude from the start. She said Annette didn’t leave her notes so she needed to go see the rooms herself after asking me what was wrong with them. She claimed the cleaners only leave the dishes clean and insinuated I was lying. I told her I took pictures and had no problem coming back to show her if necessary. She told me that wasn’t needed and she’d call me back then click. She hung up.

She called me back about 30 minutes later, and offered me 5000 Hilton points but told me they wouldn’t be refunding my stay. Not what Annette had told me or I wouldn’t have gone on my way so easily. Honestly this is the WORST HILTON I’ve ever attempted to stay at and the manager should get a new job because she certainly isn’t good at customer service.

Breakfast very good indeed. Fresh and varied. Handicapped parking very close to entrance and carts easily available.

Nice hotel that is fairly new. Ended up staying here after the Hampton Inn we booked had plumbing issues and no water. Had two rooms because wasn’t sharing a bed with my mom and she didn’t want me to suffer on the couch. Both rooms were clean and nice though, the dishwasher in her room had dirty dishes. The cleaning staff are supposed to start the dishwasher and didn’t. Pool was nice, though it needs more shade. Breakfast hours are short so, you can’t sleep in and get breakfast!

Sehr schönes Hotel mit tollem Pool,
gutes Frühstück
Schönes Studio
Freundliches Personal

Stayed one driving through Arizona to get to New Mexico. Front desk lady was super polite, clean, and quiet. Breakfast was just ok. Would stay again.

It was fine. Staff was rude when it was time to check out

This was an overnight thing passing through.

Close to highway and in excellent condition

Freundlichkeit , Sauberkeit, Frühstück es war eine gute Nacht