Hampton Inn & Suites Phoenix Downtown

Hotels
Hampton Inn
9 (1258 reviews)
77 E Polk St , Phoenix , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great breakfast
Helpful staff
Cons:
High parking fee
Room amenities lacking

Categories

Cleanliness
8.95
The hotel was noted as clean, with some guests having minor complaints about room details.
Service
9.99
Guests praised the staff for their helpfulness and outstanding customer service.
Location
9.96
The hotel is conveniently located near attractions, although some guests found it slightly out of the way.
Room Quality
8.41
Rooms were generally comfortable, with complaints regarding noise and missing amenities.
Amenities
7.94
Some amenities were lacking, such as a microwave and a functioning refrigerator.
Value for Money
8.9
The pricing was questioned due to additional fees like parking and lack of included food options.
Food and Beverage
8.45
Breakfast received positive feedback, but other food options were criticized.
Overall Experience
9.42
Overall a positive experience but with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:58

Property Description

Modern Accommodation with Prime Location
Located in the heart of Phoenix, Hampton Inn & Suites Phoenix Downtown offers a convenient stay just steps away from Copper Square and the Phoenix Convention Center. The 3-star hotel boasts a fitness centre, private parking, and a restaurant for guests to enjoy.

Comfortable Rooms with Essential Amenities
Each unit at Hampton Inn & Suites features air conditioning, a flat-screen TV, and a coffee machine. Guests can start their day with a buffet breakfast and unwind in well-equipped rooms with free WiFi and a desk.

Convenient Facilities and Nearby Attractions
Whether guests prefer outdoor activities like hiking or exploring city landmarks, this hotel caters to all. With a business centre, bar, and proximity to Arizona State University, Hampton Inn & Suites Phoenix Downtown ensures a memorable stay.

Book your stay now at Hampton Inn & Suites Phoenix Downtown for a delightful Phoenix experience!

Important information:

When travelling with pets, please note that an extra charge of USD 75 for stays 1-5 nights and USD 125 for 6 nights and above.

A fee of up to USD 300 will be assessed for smoking any substance in a non-smoking room. Our rooms are equipped with smoke-sensitive sensors that detect smoke from marijuana, vapes, tobacco, e-cigarettes, or any other form of combustible smoke. Please ask the Front Desk for locations of designated outdoor smoking areas.

Valet parking is available for USD 44 per night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Location

Guest Reviews

9
Based on 1258 reviews
Cleanliness: 8.95
Service: 9.99
Location: 9.96
Room Quality: 8.41
Amenities: 7.94
Value for Money: 8.9
Food and Beverage: 8.45
Overall Experience: 9.42
K
Kent couple us
10
Excellent downtown stay. Good value, good breakfast. Helpful staff! Thanks!
Pros:

The staff were great - very helpful. It was a nice touch to have cold bottled water at the front desk given gratis!

Cons:

Nothing,

2026-08-27 via Nuitee
M
Monique couple us
1
Cons:

I was charged a $100 fee for smoking upon my departure. I called the hotel and was told there was a report that detected smoke in the room, I am 100000% adamant there was absolutely no smoking or vaping of any kind. The gal advised she would email the report along with a dispute form and the manager would follow up in 24-48 hours. It’s been 24 hours and I have still not received such report or forms. In addition, the sign in the hotel states there would be a $300 charge for smoking during the stay. Already disputed the charge with my bank and will not recommend this hotel to anyone

2026-08-27 via Nuitee
D
Denise solo_traveller us
4
Not so great this time
Pros:

Always use this hotel when visiting my child at ASU Downtown. It's so close to everything.

Cons:

We were given an "ADA ROOM" despite not needing one, but it was as inaccessible as possible. No windows coverings initially (found out later that there were electric blinds), and the shower water would not turn on. We were moved to another room, but it was late and we were tired. We have not had any issues in the past 3 years of doing this. I was disappointed.

2026-08-18 via Nuitee
C
cathy extended_group us
8
great location and value
Pros:

staff

Cons:

breakfast, valet parking

2026-08-17 via Nuitee
K
KIMBERLY family_with_children us
10
2026-08-15 via Nuitee
B
Beata family_with_children us
9
2026-08-15 via Nuitee
T
timothy couple us
10
2026-08-14 via Nuitee
B
Björn extended_group de
9
Tolles Hotel direkt Dowtown
Pros:

Zentrale Lage Downtown Phoenix. Modern eingerichtetes Doppelzimmer mit großem Bad. Umfangreiches amerikanisches Frühstücksbüffet.

2026-08-11 via Nuitee
R
RODNEY family_with_children us
10
Great location with friendly staff.
Pros:

Location was excellent for b allgame and downtown resturants.

Cons:

Hotels and motels in general need to stock small bottles of distilled water for patrons that have CPAP machines. Distilled water will only work in those machines not spring water or drinking water--it must be distilled. Many of the patrons are using CPAPs for sleeping aides.

2026-08-10 via Nuitee
D
Duffy Bear solo_traveller us
10
Pros:

Customer service was incredible.. Bryce help us with check in and helped us with our needs and checked up on us with friendly text.. front desk was great and vallet person was great sunday afternoon .. even when he was busy with other customers

Cons:

N/a

2026-08-10 via Nuitee
R
Roman extended_group us
10
Pleasant and simple
Pros:

Clean and simple

Cons:

A little bit far from where we were going for an event, but it wasn’t too bad

2026-08-09 via Nuitee
J
Jason family_with_children au
9
Great stay
Pros:

Hotel was clean, bright and modern. 15 minute walk to Diamondbacks and closer to good restaurants.

2026-08-09 via Nuitee
K
Kaori extended_group jp
8
2026-08-07 via Nuitee
J
Jabe couple us
9
2026-08-05 via Nuitee
T
Thuy Oanh extended_group vn
9
2026-08-05 via Nuitee
N
Nadia couple us
10
2026-08-02 via Nuitee
C
Christie family_with_children us
8
2026-08-02 via Nuitee
Y
Y6963DDericac Friends getaway
10
Excellent Stay and Outstanding Staff
Pros:

I’ll start by saying that the next time I’m in Phoenix, this is where I’ll be staying.

The hotel was quiet, clean, and very comfortable. There was complimentary bottled water available for guests, and every morning they offered a free buffet breakfast with eggs, sausage, toast, bagels, yogurt, scones, and make-your-own waffles. The dining area was spacious and pleasant, so it was a nice way to start the day.

The room was great, the beds were comfortable, and, as I mentioned earlier, it was wonderfully quiet. I slept very well every night.

The only thing I was surprised by was that there wasn’t a pool. With Phoenix temperatures reaching 105 degrees, I expected one. That said, it was so hot that I probably wouldn’t have used it anyway! They do have a nice workout room, which I used, and they also provide complimentary bottled water there.

Every staff member I encountered was friendly, professional, and helpful. I especially want to give a shout-out to Cody, one of the valet attendants. I was having a minor issue with my Uber driver, and before I even asked for help, Cody noticed what was happening and stepped in. He was a true gentleman, and it’s little acts of kindness like that that people remember when deciding where to stay on their next trip.

I had a wonderful stay and will definitely be back.

2026-07-27 via Tripadvisor
V
Vinyard couple us
9
2026-07-23 via Nuitee
P
Philippe family_with_children us
8
2026-07-23 via Nuitee