Tru by Hilton St. Charles St. Louis

Hotels
•
Tru by Hilton
8.3 (393 reviews)
333 Camelback Road , St. Charles , us
+1 636-669-2500

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Noisy rooms
Limited breakfast options

Categories

Cleanliness
8.48
General positive mentions of cleanliness, though there were some complaints about breakfast quality.
Service
9.05
Staff was frequently praised for their responsiveness and friendliness.
Location
9.29
Highly positive sentiments about the location; close to restaurants and attractions.
Room Quality
8.04
Complaints about noise and the size of some rooms impacted the score.
Amenities
7.77
Lack of certain amenities like coffee makers and better breakfast options were mentioned.
Value for Money
7.73
Some guests felt the prices were high for what they received.
Food and Beverage
7.28
Mixed reviews on breakfast options; some guests found it lacking in variety.
Overall Experience
8.75
Generally positive with several guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:29

Property Description

Modern Accommodations
Tru by Hilton St. Charles St. Louis offers contemporary rooms with a sleek design. Each room includes a comfortable seating area, a flat-screen TV, and a private bathroom for a relaxing stay.

Convenient Amenities
Guests can enjoy the convenience of a fitness centre, free private parking, and a terrace to unwind after a busy day of exploring the city. The 24-hour front desk and free WiFi ensure a seamless experience for all visitors.

Prime Location
Located just 7.6 km from Hollywood Casino St. Louis, with St. Louis Gateway Arch a short drive away, and easy access to Six Flags Over Mid-America and St. Louis Zoo, our hotel is the perfect base for your adventures in St. Charles.

Book your stay at Tru by Hilton St. Charles St. Louis now for a modern and convenient hotel experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: STL

Location

Guest Reviews

8.3
Based on 393 reviews
Cleanliness: 8.48
Service: 9.05
Location: 9.29
Room Quality: 8.04
Amenities: 7.77
Value for Money: 7.73
Food and Beverage: 7.28
Overall Experience: 8.75
S
Shawneaqua • family_with_children • us
10
Pros:

Clean, welcoming, great front desk.

Cons:

Nothing we didn’t like

2026-08-17 • via Nuitee
K
Krutoski • Family • Minneapolis, Minnesota
10
William rocks!
Pros:

We stayed here with our dog, cat and son and had a pretty nerve-wracking experience when we thought we lost our cat! William Davis from the front desk was our hero and came and helped us locate her! Great service!!! Also good location if you’re just looking to stop on through as there are a lot of great food choices in the area.

The breakfast buffet was pretty poor, but just go out and grab something!!

2026-08-15 • via Tripadvisor
V
vyannay • Solo travel
2
They Let Someone In My Room to Rob Me
Pros:

DO NOT STAY HERE!

I came back to my room where their employee let a women into my room who was ACTIVELY ROBBING ME! They never asked the women for identification or the name on the room. Just let her right into my room. I believe the staff member was in on in it as I had gone down to the front desk not long before (at 11pm) and bought a Kit Kat and told the employee, William, my room number and that I was going to the gym for a bit. In the following 20 minutes he escorted a female to my room and just let her in. As I was walking down the hall back to my room, the employee who let her in was walking towards me. His face dropped, he said, "you are room 502, right?", I said, "yes". He then proceeded to get really uncomfortable and then tell me he just let a "drunk" women into my room because she said it was her room. When he finally let me in the room because my keys were deactivated, the woman was standing there with all my belongings dumped out all over the floor and bed. Everything I own! How are they not checking ID or at least verifying the name on the room? Very sketchy. All I got was an apology. Eventually when I pushed it to corporate they apologized and said all they would be willing to do is refund the charge for the night. Unbelievable! Not a safe hotel!

I have been a loyal Hilton member for years. I will never stay with them again because of this incident and how they handled it.

2026-08-04 • via Tripadvisor
K
Karen • extended_group • us
10
2026-07-25 • via Nuitee
A
Anna • solo_traveller • ca
10
I was happy with everything and I would stay there again.
Pros:

It’s very nice and clean hotel, located in the safe area with bunch of restaurants around.

Cons:

I don’t use air conditioner at home as we hardly ever have heat in our city, so, sounds of working air conditioners was pretty annoying for the first night, but apparently it is essential for the hot summer in Missouri!

2026-07-25 • via Nuitee
V
Vincent • family_with_children • us
9
A nice clean space to stay surrounded by everything.
Pros:

This property was located around everything, shopping, food

Cons:

The Parking spots were really tight

2026-07-20 • via Nuitee
J
James • couple • us
8
2026-07-10 • via Nuitee
I
Isbelia • solo_traveller • us
9
2026-07-06 • via Nuitee
A
Alisa • solo_traveller • us
3
False advertising! Didn't have a pool.
Pros:

For one listed on the site says pool. The staff said there was never a pool at that site. Which is false advertising. That's the only reason why I stayed there. I had my Grandchildren with me. Even something as minute as toothpaste you didn't have. Not to mention we were forced into the parking lot because some idiot was smoking in their room. I took the steps down and noticed cigarette smell in the stairwell. Try has a lot of problems. I'll never stay there again for those reasons . Staff was phenomenal!
Sincerely Alisa Chamberlain

Cons:

All of the above!

2026-07-05 • via Nuitee
A
April • solo_traveller • us
7
2026-07-05 • via Nuitee
R
Rebecca • family_with_children • us
7
2026-07-04 • via Nuitee
M
Michael • solo_traveller • de
8
2026-06-25 • via Nuitee
M
Mark • couple • us
9
Pros:

Location to the Katy Trail

Cons:

Busy area

2026-06-20 • via Nuitee
D
Doran • extended_group • us
10
2026-06-17 • via Nuitee
R
RENE • extended_group • sv
10
2026-06-09 • via Nuitee
D
Doran • couple • us
8
A very charming hotel with a lot of character. The staff was incredibly friendly and accommodating. There was no coffee
Pros:

Location

Cons:

Bathroom door didn’t lock. Ran out of items on the breakfast buffet

2026-06-08 • via Nuitee
C
Callie • solo_traveller • us
3
Pros:

Gretchen was great helping me cancel and rebook my reservation!

Cons:

Not worth the price. Doors to room are heavy and hard to open.

2026-06-07 • via Nuitee
G
Glenda • solo_traveller • us
10
2026-06-06 • via Nuitee
D
Daiquan • couple • us
10
2026-06-05 • via Nuitee
K
Kim • solo_traveller • us
10
2026-06-01 • via Nuitee