Holiday Inn Express & Suites Grand Rapids Airport North by IHG

Hotels
•
Holiday Inn Express
8.4 (387 reviews)
5405 28th St. Ct SE , Grand Rapids , US
+1 616-265-3333

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Consistently praised cleanliness
Friendly, professional staff in many reviews
Convenient location (near airport, shops, restaurants, ice rink)
Good breakfast overall
Useful amenities (airport shuttle, fire pit, pleasant outdoor spaces)
Comfortable rooms for most guests
Cons:
Room maintenance issues (dated rooms, stuck bathroom door, broken shower head, tricky AC controls)
Occasional service lapses at check-in and housekeeping (bed not made)
Breakfast service problems (closing early, limited items)
Booking/room type mismatch reported (twin vs king)

Categories

Cleanliness
8.9
Multiple guests repeatedly call out 'very clean' and 'everything was clean'; a few minor lapses noted (bed not made two nights) but overall cleanliness is a strong positive.
Service
8.2
Many mentions of friendly, helpful and professional staff and warm welcomes, though there are isolated negative check-in experiences (dismissive desk staff, initial check-in issue with bed allocation).
Location
8.6
Several guests cite a convenient location (near airport, grocery, restaurants, ice rink); a few noted it was tricky to find initially or close to other similar properties.
Room Quality
7.6
Rooms described as comfortable but with several maintenance/quality issues reported (a little dated, bathroom door sticking, broken shower head, awkward AC/heat controls, bed type mix-up).
Amenities
8.7
Amenities highlighted positively (airport shuttle, fire pit, well-designed outdoor spaces, seemingly new facilities); breakfast facilities generally available and well regarded by many guests.
Value for Money
8.5
Guests note good value for the price (breakfast 'okay for the price', suitable for business stays) with overall impressions of reasonable value.
Food and Beverage
8
Breakfast is frequently praised but there are recurring operational critiques (closing early, limited/unused items, some items not fresh/hard); overall mixed-to-positive sentiment.
Overall Experience
8.7
Most guests describe comfortable stays, willingness to return and recommend (family stays, business trips), tempered by occasional service or maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Convenient Location and Complimentary Shuttle Service

Located just 3 km from Orbit Room, Holiday Inn Express & Suites Grand Rapids Airport North offers a prime location in Grand Rapids, Michigan. Guests can enjoy the convenience of a free shuttle service and a 24-hour front desk.

Comfortable Rooms with Essential Amenities

Each room at this 2-star hotel is equipped with a desk, flat-screen TV, private bathroom, and a refrigerator for added comfort. Whether traveling for business or leisure, guests will find everything they need for a comfortable stay.

Delicious American Breakfast and Nearby Attractions

Start your day right with a complimentary American breakfast served daily at the property. Explore nearby attractions like Frederik Meijer Gardens and Aquinas College, both just a short drive away. Don't miss out on experiencing the best of Grand Rapids during your stay at Holiday Inn Express & Suites Grand Rapids Airport North.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRR

Location

Guest Reviews

8.4
Based on 387 reviews
Cleanliness: 8.9
Service: 8.2
Location: 8.6
Room Quality: 7.6
Amenities: 8.7
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 8.7
T
Tiffany • family_with_children • us
10
2026-10-31 • via Nuitee
M
Monica • couple • us
8
Pros:

The airport shuttle.

Cons:

A little dated.

2026-10-14 • via Nuitee
K
Kimberly • family_with_children • us
10
Pros:

Everything was awesome I would have to say the fire pit was our favorite

Cons:

What I didn't like was our bathroom door stuck to the floor and it took both hands to close it

2026-10-13 • via Nuitee
K
Kendra • solo_traveller • us
9
2026-10-13 • via Nuitee
R
Rebecca • family_with_children • us
8
2026-10-08 • via Nuitee
C
Carolyn • solo_traveller • us
7
Clean and polite staff. Decent breakfast as well.
Pros:

Very clean and a very polite staff.

Cons:

Nothing. All was quite good. No complaints.

2026-10-07 • via Nuitee
E
Elaine • solo_traveller • gb
10
Pros:

Friendly welcome from helpful staff. Very spacious and comfortable room. Clean spaces, comfortable bed, amazing breakfast. Even outdoor spaces were well designed and welcoming. This should be at least a three or four star, not 2 star.

Cons:

Lack of channels and watching options on TV.

2026-09-15 • via Nuitee
C
cathy • solo_traveller • us
8
2026-09-12 • via Nuitee
N
Norma • solo_traveller • us
10
Had a great family stay. Will visit again
Pros:

Clean staff very friendly

Cons:

Nothing

2026-09-10 • via Nuitee
N
Norma • couple • us
10
Very happy to discover this HIExpress
Pros:

Convenient

2026-09-07 • via Nuitee
T
Tammy • couple • us
10
2026-09-06 • via Nuitee
E
Evan • family_with_children • us
10
2026-09-05 • via Nuitee
M
Max • family_with_children • us
8
2026-09-04 • via Nuitee
K
Kendra • couple • us
8
Pros:

Location

Cons:

Nothing

2026-08-28 • via Nuitee
F
Francis • couple • us
9
2026-08-28 • via Nuitee
J
Justin • solo_traveller • ch
9
2026-08-22 • via Nuitee
D
Deborah • extended_group • us
9
2026-08-22 • via Nuitee
F
Frank • solo_traveller • us
10
Pros:

It's a good place to stay. Staff is professional.

2026-08-20 • via Nuitee
T
Teresa • solo_traveller • us
5
Pros:

Location was good.

Cons:

Shower head was broken had to hold it with your hand.

2026-08-17 • via Nuitee
A
Allyssa • family_with_children • us
10
2026-08-15 • via Nuitee