Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Comfortable bed
Friendly staff
Good breakfast
Cons:
Basic room amenities
Drain in shower didn't function properly

Categories

Cleanliness
9.9
Phòng ốc rất sạch sẽ thoải mái.
Service
10
Nhân viên hỗ trợ rất nhiệt tình, polite and attentive staff.
Location
9.9
Very good location, amazing view of the pool.
Room Quality
9.9
Bed is comfortable, modern room.
Amenities
9.4
Basic amenities for a 5-star hotel, expected more.
Value for Money
9.4
Standard quality for this hotel tier.
Food and Beverage
9.9
Breakfast was good.
Overall Experience
10
Overall great stay, friendly staff, will return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:19

Property Description

Luxurious 5-Star Experience in Hai Phong

Exquisite Dining and Relaxation: Indulge in delectable Western, Korean, and Asian cuisines at our restaurant, or savor a wide selection of drinks at the bar. Unwind at the spa, rooftop pool, or terrace with stunning city views.

Premium Amenities for Guests: Enjoy the convenience of a fitness center, outdoor swimming pool, and kids' club. Business travelers can utilize our six meeting rooms, while all guests benefit from free WiFi, room service, and a 24-hour concierge.

Comfortable and Stylish Accommodation: Each room features modern amenities like a flat-screen TV, air conditioning, and a private bathroom. Wake up to continental and buffet breakfast options to start your day right.

Experience luxury and convenience at Mercure Hai Phong - book your stay now for an unforgettable experience!

Important information:

Accommodations and breakfast are free for 1 child under 12 years sharing parents' room.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for VND 0 per person per night when using an available cot.
    Children up to and including 11 years old stay for VND 462,000 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 270 reviews
Cleanliness: 9.9
Service: 10
Location: 9.9
Room Quality: 9.9
Amenities: 9.4
Value for Money: 9.4
Food and Beverage: 9.9
Overall Experience: 10
A
Au Chau • solo_traveller • be
9
2026-01-20 • via Nuitee
K
ke • solo_traveller • jp
8
2026-01-19 • via Nuitee
J
JIN PYUNG • solo_traveller • kr
7
2026-01-19 • via Nuitee
M
Marcel • extended_group • at
8
Cons:

the drain in the shower didn't function properly at first other than that no complaints

2026-01-15 • via Nuitee
T
Thị Phương Liên • family_with_children • vn
8
2026-01-15 • via Nuitee
H
Harrison • couple • au
10
2026-01-14 • via Nuitee
T
TUNG • extended_group • vn
9
2025-12-29 • via Nuitee
P
Phan Thanh • solo_traveller • vn
7
Cons:

Chưa thấy xuất hoá đơn sau khi check out 1 ngày.

2025-12-23 • via Nuitee
T
Trang • family_with_children • vn
8
2025-12-22 • via Nuitee
C
Cuong • family_with_children • vn
10
Cozy and comfy
Pros:

The room is very nice and comfortable

Cons:

Nothing

2025-12-22 • via Nuitee
D
Debora • couple • gb
7
Average
Pros:

Breakfast

Cons:

Size of room and bathroom

2025-11-25 • via Nuitee
창섭 • extended_group • kr
10
2025-11-18 • via Nuitee
Q
Quynh Trang • solo_traveller • vn
10
Tuyệt vời
Pros:

Phòng ốc rất sạch sẽ thoải mái. Nhân viên hỗ trợ rất nhiệt tình. Nhân viên lễ tân Mia, Louis, Tracy rất hăng hái giúp đỡ.

2025-11-14 • via Nuitee
J
Jonhathan • couple • br
6
Pros:

Very good location, amazing view of the pool, good breakfast and good gym.

Very polite and attentive staff.

Cons:

I got the best room available, but it was a very basic room; basically, the only convenience was a small refrigerator. It was a very basic room; for a 4-star hotel room it would be fine, but for the best room available in a 5-star hotel I expected more.

2025-11-05 • via Nuitee
V
Vee • couple • vn
10
2025-10-20 • via Nuitee
나 • family_with_children • kr
10
2025-10-12 • via Nuitee
R
Robert Viet
8
Great place to stay in Haiphong
Pros:

Our visit was great. Bed is comfortable, room is clean and in good size, shower and bathroom is nice. Seems modern. However, room has bad sound isolation. Could hear sound from room next door and hallway. Service both at check-in (5th floor) and first floor entry was great. Staff is friendly. Located on a busy and buzzling street. Plenty of outside local eating places nearby. Overall we had good stay, and could easily come back.

2025-09-26 • via Nuitee
N
Naoki
10
Pros:

シャワーの圧力とお湯の温度が高ければベスト

2025-09-11 • via Nuitee
X
xiaoyong • extended_group • cn
3
2025-09-06 • via Nuitee
T
Thiện Phú • couple • vn
9
tuyệt vời & đáng nhớ.
Pros:

Nhân viên thân thiện, nhiệt tình.

2025-09-02 • via Nuitee