Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Clean and comfy room
Cons:
Unattentive staff
Lack of customer service

Categories

Cleanliness
9.26
Room was comfy and clean.
Service
8.23
Staff was not friendly and lacked proper customer service.
Location
9.77
Location is right in the middle of city centre and in a quiet area.
Room Quality
9.22
Room was comfy.
Amenities
9.25
Standard quality for this hotel tier.
Value for Money
9.21
Standard quality for this hotel tier.
Food and Beverage
9.26
Standard quality for this hotel tier.
Overall Experience
9.43
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:02

Property Description

Luxurious High-Floor Rooms
Experience breathtaking views of Sanya from our high-floor rooms featuring modern amenities and comfortable furnishings, ensuring a relaxing stay.

Rooftop Pool and Bar
Unwind by taking a dip in our rooftop pool or sipping on a cocktail at the bar, offering a perfect way to enjoy the city skyline.

Convenient Location and Nearby Attractions
Located minutes away from key transportation hubs and popular attractions like Sanya Bay beach and Luhuitou Park, our hotel provides easy access to the best of the city.

Book now to indulge in luxury and convenience at Hyatt Place Sanya City Center.

Important information:

Please note that the hotel fitness center and Nine Dot Bar are closed due to maintenance works until further notice.

Please kindly note that prices for extra bed during Spring Festival from 24 January to 31 January 2020 will differ. Please contact the property directly with the contact details provided in your confirmation.

All reservations will include breakfast for 1 person. Breakfast for extra guests is available at an additional cost per day.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SYX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.2
Based on 42 reviews
Cleanliness: 9.26
Service: 8.23
Location: 9.77
Room Quality: 9.22
Amenities: 9.25
Value for Money: 9.21
Food and Beverage: 9.26
Overall Experience: 9.43
G
Ganchimeg family_with_children jp
10
2026-01-06 via Nuitee
W
Wen family_with_children au
6
2026-01-03 via Nuitee
P
piet chen couple my
5
location good room comfy and clean but staff not attentive
Pros:

location. right in the middle of city centre. On quiet area. House keeping tip top, very fast response. View is stunning

Cons:

The staff. Reception to security. Not friendly. The way they communicate with customers, a bit impatient & dismissive. Simply lack of customer service. You ask a question, they answer for sure, but the body language is simply denying. I have never have this kind of experience with receptionist from International Hotel Chain. Just weird.

2025-12-13 via Nuitee
K
Kinglam family_with_children hk
10
2025-09-02 via Nuitee
J
JennySoegiarto Business id
10
Great Stay Experience at Sanya
Pros:

Staying for 1 night at Hyatt Palce Sanya was an extreordinary experience. From the smooth check in experience till checking out. Everything was enjoyable. Having a spacious and clean room really gave me a relieve after a long trip around Sanya. Breakfast wa satisfying and more than enough varieties. It is very recommended for business or family trip...!!!

2025-02-01 via Tripadvisor
M
Munkherdene family with young children mn
2
Very poor
2025-01-31 via Nuitee
J
John review category business travellers gb
10
Great place Nice location and friendly staff
Pros:

Great staff room clean

Cons:

Food was little too Chinese but was still good

2025-01-30 via Nuitee
U
Uranbayar family with young children mn
9
Overall, excellent. Will stay again.
Pros:

The staffs all speak English perfectly, so it was really easier to communicate rather than other hotels in Sanya. The breakfasts were on point and the room was super comfy.

Cons:

I just wish they stopped having swimming class every hour, it was diff for people to see their kids having trouble with bumping into them.

2025-01-24 via Nuitee
N
Narmandakh family with young children mn
6
Pleasant
2025-01-13 via Nuitee
C
Chimed family with young children mn
10
Exceptional
2025-01-02 via Nuitee
C
cheng
10
Pros:

酒店位置很好,周边有商场可以很便利找到餐厅,楼层很高视野很好。

2024-10-22 via Nuitee
L
Lau
10
整體不錯
Pros:

整體不錯,但附近沒有便利店及食店,需要步行一段路

2024-10-17 via Nuitee
7
720agathaw NONE
10
Good place to stay
Pros:

Very good location and the staff are very friendly and helpful. Like the breakfast very much as they change every day. There are some shop around the hotel, you can get food just nearby.. If you coming over to Sanya, you should consider this hotel.

2024-10-05 via Tripadvisor
A
Abdon
8
Pros:

Non-smoking areas should be assigned around the property for healthy reason.

2024-08-29 via Nuitee
A
Andrew
10
Pros:

Staff are committed to customer service and satisfaction.

2024-03-11 via Nuitee
F
FarAway48937797304 Solo travel cn
10
Best hotel value in Sanya
Pros:

Sanya Center Hyatt Place is simply the best hotel value for a Sanya stay. Great rooms, great views, great breakfast, and great staff and management that are committed to making customer service the highest priority.

It’s not on the beach, but the beach isn’t too far away. And it’s convenient to a multitude of restaurants, banks, and every other type of service you could want.

Highly recommended!

2024-03-06 via Tripadvisor
C
Chiew family with young children sg
8
Very good
2024-02-22 via Nuitee
C
Chiew family with young children sg
8
Very good
2024-02-22 via Nuitee
E
Ehud
10
Sanya hotel to be
Pros:

Fantastic hotel with the best breakfast buffet

2024-02-05 via Nuitee
A
Andrew
10
Pros:

Love this Hyatt. Great staff. Convenient location. Definitely a great value.

2024-02-05 via Nuitee