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Facilities
Property facilities
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Health or beauty spa nearby
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Hot tub/Jacuzzi
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Sauna
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Massage services
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Packed lunches
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Non-smoking throughout
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Shared lounge/TV area
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Concierge service
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Grocery deliveries
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Allergy-free room
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Kid meals
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Heated pool
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Evening entertainment
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Shallow end
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Pet bowls
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Fence around pool
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Steam room
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Pet basket
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Broadcast Live sport events
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Cooking class
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Aerobics
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Supervised childcare/activities
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ATM/banking
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Billiards or pool table
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Free wired internet
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Golfing on site
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Self parking (surcharge)
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Beach umbrellas
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Free pool cabanas
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Pool sun loungers
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Beach yoga on site
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Concerts/live shows
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Private picnics
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Covered parking
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Secured parking
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Health or beauty spa nearby
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Swimming nearby
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Bicycle-friendly property
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Charcoal grill
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Experience the ultimate comfort in air-conditioned rooms with private bathrooms and balconies.
Unique Dining Experience
Indulge in diverse culinary delights at Fivetown Grocery, offering a taste of Napa Valley's five towns.
Relaxation and Recreation
Unwind in the outdoor swimming pool, hot tub, or fitness centre, and explore nearby hiking trails.
Book your stay at Grand Reserve at The Meritage for a truly unforgettable Napa Valley experience.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 5 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
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Parking
Private parking is possible on site (reservation is not needed) and costs USD 20 per day.
Location
Guest Reviews
Food was good
Price was way too high. I expected to be "wowed" but there was nothing that stood out. Staff was nice.
everything!
No late check outs available.
Great resort like hotel. Good food service pool and spa
Customer service was atrocious, staff was rude, hidden fees. Way too expensive for the terrible service.
staff was not accommodating.
Liked that there was a grocery store and vineyard to walk to.
I recently stayed at here and unfortunately had a very poor experience. Throughout my stay, there was no reliable hot water in the room. Despite multiple calls to the front desk, the issue was not resolved.
• A technician came once and temporarily restored hot water, but it failed again the same evening.
• After returning from a hike, we were forced to take cold showers. Later that night, another technician was sent around 9pm, but by then my wife had gone to bed without being able to shower.
• The following morning, the problem persisted — still no hot water.
In addition to this, the front desk was extremely difficult to reach. Calls were often sent to an automated system that disconnected after several minutes. I eventually had to call from an outside line to get through.
Upon checkout, no one asked about our stay, no apology was offered, and I was unable to get a printed bill. The overall service was dismissive, and far below the standard expected for the price we paid.
Staff need training. Way to hard to reach staff by phone. We only had desert and got food poisoning.
The property was fine and we had a good stay. Doesn’t have a ton of curb appeal being so close to an office park, and the rooms could use an update, but the facilities were nice and it’s affordable. We went for a concert and venue onsite was really great. All of the hotel staff were very friendly.
I wish the Front Desk had better communication. It was really difficult to get in touch with someone when we found used water bottles in our room and we had a dirty ice bucket that we were trying to get replaced (they never ended up bringing us a new one). I was also charged a $100 fee for bringing my pet (which is fine) but they brought a dog bed and bowl that I honestly didn’t use because they looked dirty.
Overall, I would visit again, but only if I was attending a concert, or needed a quick day trip / weekend getaway from SF to a hotel with a nice adults-only pool!
Room was amazing!! The report has so much to offer. Can’t wait to get back here again.
The room was nice and the bed was ok, a little firm and lumpy.
The Venue out on the lawn was fun, and the little shop onsite was cute.
Olive and Hay was not good.
You cannot get anyone to answer the phone, whether its reservations,front desk,concierge, or housekeeping. So if you need assistance with anything, good luck getting a hold of someone at this resort from your room.I also had the same problem when booking my reservation. I could not get a hold of reservations as they did not answer the phone and you get a voicemail and sit on hold forever.So I booked through expedia. At checkout I was not asked how my stay was or thanked......those days are gone I guess. But it is a very nice resort hotel. My room was fabulous and the vineyard and trail was amazing!
Great place to stay.
Close to everything.
Pros: rooms were great size, loved the little balconies. Pool and hot tub were nice too. Parkin was easy, $15 per day for self parking. Was near most things you'd want to do in Napa, including the Napa Valley Wine Train! Front desk was nice. Two bedroom suite had everything you needed in the kitchen, including plates and utensils, which was very nice. Complimentary wine and water bottles was also appreciated!
Cons: Check in was at 4p but our room wasn't ready at that time. When we got to our rooms, there was no hand soap in one room and the other room did not have body wash. The bathroom door had big scratches on the front of it.
Grace Jones had a concert the night we go there and we got to see her warm up! So cool!!! The grounds and facilities are really nice.
Great property
Not worth the price. We stayed at the Meritage before and loved it - we were hoping for an amazing experience at the ‘Grand Reserve’ which is a newer building. It was very ‘meh.’ Strangely it only had one elevator for the whole large building. Then started the nickel and dime process - seems like they had fees on top of fees and charged for parking. Imho this place has lost its charm for greed. The worst part was that we felt rushed with the check in and checkout process as if we were a nuisance. We don’t expect someone to roll out a red carpet, but overall it just gave us a bad taste. I don’t think we’ll ever come here again.
Resort has plenty of parking and quiet
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