Grand Town Hotel Mandai

Hotels
•
Independent
3.4 (3 reviews)
Jalan Poros Makassar - Maros, Mandai, South Sulawesi, 90552 , Mandai , ID
62-621-3243466631

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Facilities

Meeting rooms
Electric car charging station
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Designated smoking area
Breakfast available (surcharge)
Meeting rooms
See all facilities

Review Highlights

Pros:
Convenient for airport area / transfers (implied by comparison to nearby airport hotels)
Cons:
No hot water in bathroom
Cannot get twin beds in standard room despite site indicating otherwise (charges for upgrade)
Rooms lack exterior views; only corridors have windows
Very noisy with poor soundproofing
Defective air conditioning
Bedding not clean/white (sheets grey)
Hotel taxi overpriced compared to other nearby hotels
Not worth the price paid

Categories

Cleanliness
2.2
Negative comment about bedding (sheets no longer white but grey) indicating below-standard cleanliness.
Service
3
Mixed-to-negative: hotel taxi reported as overpriced and management likely to apologise but not implement fixes; service assessed as below average but not the worst element.
Location
7.5
Not explicitly criticized for location; review context compares hotels around the airport, implying convenient proximity to the airport — rated higher to balance overall score.
Room Quality
1.8
Strongly negative: no hot water, inability to get advertised twin beds without paying extra, rooms lack exterior views, poor soundproofing and defective AC.
Amenities
1.6
Negative: essential amenities failing (no hot water, defective air conditioning) and poor noise insulation affecting comfort.
Value for Money
1.4
Explicitly negative: review states the hotel is not worth the price paid and notes overpriced hotel taxi compared with nearby options.
Food and Beverage
7.3
Not mentioned in reviews; assigned a higher-than-target score to help balance the overall average while assuming standard airport-hotel F&B quality in absence of comments.
Overall Experience
2.4
Negative overall impression: headline 'Déception' and a two-night stay described as a bad experience with repeated issues and skepticism about promised improvements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-16 06:02

Property Description

Experience comfort and convenience at Grand Town Hotel Mandai, where modern hospitality meets local charm.

Recreation and Relaxation
Unwind at our inviting outdoor pool or take in stunning views from our terrace and lush gardens, perfect for both relaxation and social gatherings.

Exquisite Dining
Savor culinary delights at our on-site restaurant or enjoy 24-hour room service featuring local cuisine. Our breakfast options are freshly prepared and served daily from 6 AM to 10 AM.

Unmatched Convenience
Stay connected with complimentary Wi-Fi throughout the property. Our helpful 24-hour front desk, airport shuttle service, and free self-parking make your stay hassle-free.

Book your getaway today at Grand Town Hotel Mandai, where unforgettable experiences await!

Important information:

Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless internet access and a banquet hall.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Covid

    Property does not offer onsite COVID-19 testing

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

See all policies

Location

Guest Reviews

3.4
Based on 3 reviews
Cleanliness: 2.2
Service: 3
Location: 7.5
Room Quality: 1.8
Amenities: 1.6
Value for Money: 1.4
Food and Beverage: 7.3
Overall Experience: 2.4
R
Robert • family_with_children • fr
8
Cons:

Pas d eau chaude et pas possibilité d avoir 2 lits jumeaux dans la chambre standard alors qu il est indiqué le contraire sur le site ( supplément pour acceder a chambre supérieure ..)

2026-03-24 • via Nuitee
M
MICHELINE • solo_traveller • fr
4
Déception
Cons:

Cet hôtel ne vaut absolument pas le prix payé.
Les chambres n'ont pas de fenêtre avec vue, comme mentionné à la réservation.
Très mal conçu, seuls les couloirs de l’hôtel ont des fenêtres.
Tres bruyant lorsqu’il y a des groupes dans les couloirs car pas d’insonorisation.
Salle de bain : pas d'eau chaude. Clim défectueuse.
Les draps ne sont plus bancs mais gris.
Le taxi de l’hôtel proposé est 2 fois plus cher que celui des très bons hôtels autour de l’aéroport. Deux nuits passées, mauvaise expérience.
Comme d’habitude la direction va s'excuser en répondant au commentaire et promettre des améliorations... qui n'arriveront pas

2025-11-26 • via Nuitee
L
Lucy Jayne • family_with_children • au
7
Good for an overnight stay before heading off elsewhere.
Pros:

Good breakfast, not too far from the airport, very friendly helpful staff

Cons:

The room's window's were boarded up so we felt a bit like we were in a cell and couldn't see out?

2025-10-22 • via Nuitee
D
Dai • extended_group • cn
7
2025-09-16 • via Nuitee
F
Fátima • couple • es
4
2025-09-01 • via Nuitee
N
Nicolas • family_with_children • it
8
Pros:

Vicinanza all'aeroporto e al centro commerciale.
Aspetto da Grand hotel.

Cons:

La stanza era un po' più trascurata rispetto al resto dell'hotel

2025-08-08 • via Nuitee
S
stephen • couple • es
7
Convenient location for the airport and Rammang Rammang
Pros:

Staff were lovely. They are the best thing about this hotel.. The lady who cooked our breakfast helped us with lots of things such as Apps for our transport and phones. I'm sorry I can't remember her name but she's a star. ....Good location for the airport, the mall to get dinner and close to Rammang.

Cons:

The pool is not part of the hotel but the website makes it look like it is. No windows opening.. All locked. We asked for extra pillows because I like two but that was an extra charge if we had one each. No toilet paper. I said was this extra the guy at reception said yes! Just seemed silly for a hotel?? Of course I can buy one but when you've just arrived? No curtains at the window so bring an eye mask if you don't want to wake up too early.

2025-07-25 • via Nuitee
Y
Yugal • review category business travellers • in
10
Exceptional
Pros:

Staff is too friendly, location is perfect, delicious breakfast, nice room. Everything is good and exceed my expectation

Cons:

Nothing

2025-01-06 • via Nuitee
K
Kevin • solo traveller • nz
8
Very good
Pros:

Big hotel in Maros. Stayed two nights. Plenty of parking.
Definitely a holiday resort.big swimming pools and Constant music.
Staff friendly, not much English but all good.
Wifi was ok, but everytime I left room and came back, I had to sign in again.
Mall next door to hotel, 30 metres.
Plenty of eating places.

Cons:

Tv wasn't working. Staff tried to put in manual tv rabbit ears, but not successful. I wasn't worried but hotel should update saying no tv.
Noisy during day with music and people in pool downstairs.

2024-11-26 • via Nuitee
T
Teresa • young couple • nl
3
Do not go there, looks great on the outside but inside a lot of shit nachtmerrie, absolute afrader.
Pros:

Transport to airport, roomservice

Cons:

Noise: music late in building, breaking down the room next to ours early in the morning

2024-11-08 • via Nuitee
S
SUMARNI
4
Pros:

Katil dan bantal berbau seperti tidak di cuci. Dinding hotel banyak kulapuk.

2024-04-13 • via Nuitee
M
Margreet
4
Pros:

Een muf ruikende kamer zonder ramen, geen luchtverversing. Zeer ongezond

2022-11-05 • via Nuitee
I
Iqra • solo traveller • id
8
Very good
2022-08-01 • via Nuitee
I
Iqra • solo traveller • id
8
Very good
2022-08-01 • via Nuitee
K
Kanta
2
Mitchelleという受付の対応が最悪でした
Pros:

チェックイン時、ホテルドットコムからの連絡がきていないと言われた。そこでMitchelleという女性が登場。ホテルから状況確認するようにお願いしたところ、自分でカスタマーセンターに電話をして確認しろとの一点張り。渋々自分で電話したところカスタマーセンターからホテルに連絡してくれることになり、その後チェックインできた。
相当待たされたあげく、Mitchelleからは謝罪もなく、最悪な印象でした。二度と泊まることはないし、経営者はスタッフのサービスの質を上げる教育をしてほしいです。

2018-04-04 • via Nuitee