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Facilities
Property facilities
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Offsite parking discounted rates available
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Non-smoking rooms
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Restaurant
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Terrace
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Family rooms
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Pets allowed
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Facilities for disabled guests
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Non-smoking throughout
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Wheelchair accessible
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Kid meals
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Kids' outdoor play equipment
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Lower bathroom sink
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Emergency cord in bathroom
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Outdoor furniture
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Pet bowls
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Key access
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Broadcast Live sport events
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Television in common areas
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Free wired internet
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Golfing on site
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Playground on site
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Self parking (surcharge)
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Concerts/live shows
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Private picnics
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Wine release events
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Reception hall
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Japanese garden
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Covered parking
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Secured parking
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Garden and Terrace Oasis
Escape to The Portmann Hotel in Kilmarnock, where a serene garden and inviting terrace await you.
Delightful Dining Experience
Indulge in culinary delights at the on-site restaurant and bar, offering a taste of local flavors and international cuisines.
Family-Friendly Fun
With a children's playground on the premises, The Portmann Hotel ensures a memorable stay for guests of all ages.
Experience comfort and leisure at The Portmann Hotel. Book your stay now for a delightful getaway.
A damage deposit of GBP 100 is required. The host charges this 7 days before arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Property Policies
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Pets
Pets are allowed on request. No extra charges.
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Location
Guest Reviews
room was ok but not what i booked. no shower had to share bathroom.
upon arrival i was told i could not have the room i had booked as someone had thrown up the night before and they could only offer me a room with shared bathroom. no offer to get the room cleaned up. as i driven for 7hrs i didnt have much choice but i had ask for a discount none offered. the rooms are not quiet. woken up 5oc in morning, next room watching tv.
also banging of doors 1.30am 1 night.
This is budget hotel. The staff are very friendly and helpful. The assistant manager especially. I encounted problem with my travel and got to the hotel extremely late. She stayed untill i got in to the hotel.. A staff mber comunicated to her my problems. The staff couldnt do enough to make my stay comfortable
It has just been took over so lots to rectify.
Its cheap and chearful
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Shared bathroom. Being changed rooms. As got double booked Smaller room had a lot wrong with it a plug socket needs looking at. A cracked sink.
Dodgy lock on the door.
I needed a cheap hotel for overnight stay the portmann was perfect
The bed was a bit creaky like it was not tightened properly and as a solo traveller it's never nice when people talk about you when I'm within hearing distance but overall it is a place I would stay in again
The bar was reasonable and the food was of a good standard fairly clean but needs to be looked at to improve it .bedding was clean
The carpets throughout were very dirty and need of replacing ,in the bedroom there was no place to hang clothes and again carpets very dirty the separate bathroom didn't have a working light when asked for it to be looked at nothing was done also showering was impossible as it would run hot one minute then freezing cold the next not suitable for a disabled person. as all rooms are up on first floor with quite a lot of stairs to climb it made it hard being disabled to cope with. It looks like it's more a one night desperate stop over and that it is more depending on the bar and food keeping it going. I will not be looking to return to this property again
Staff and onsite food
Nothing
Nothing
Very handy to the Town Centre.
The room was grubby with peeling wallpaper and dirt on skirting and corners of room.
The electric shower had 2 temperatures..... Freezing and scalding, nothing in between.
Price was relatively cheap and location handy, but for a small amount more I could have stayed in a Premier Inn and had cleanliness and a decent shower.
All of the hotel
Staff and food
Bed was wobbly blood stain on quilt cover really needs updating
Nice location and very friendly staff. Very fair price for one night.
Could use a bit of a redecorating, which didn't bother me that much. Shower didn't work and the wifi didn't extend to my room.
Central location
It was filthy. Bed sheets were not clean. They smelled of food and BO. Carpets were not hoovered. Worst hotel I have ever stayed in. It was vile and the beds were very uncomfortable
Staff are friendly.
Room battered but as clean as they can get it. Hallway carpet is gross.
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