AmericInn by Wyndham Madison SD

Everything. The place is discussing and needs to be completely remodeled and a new management and staff because they don't have anyone working there .... will never stay there again .

There was never anyone at the front desk. If there was an issue we had to ring a bell. The carpet was disgusting. There was no soap, shampoo was out too. The door never shut properly. The outside was not too bad.

The staff was friendly, but the hotel itself was pretty outdated. I noticed what looked like black mold in the AC unit, which was a little concerning. I also found a sewing needle on the floor in my room, and that definitely shouldn’t have been there.

One thing that was really odd was that most of the staff seemed to be hanging out in the room next to mine instead of at the front desk. I’ve stayed at a lot of hotels and have never seen that before.

Overall, the people were nice, but the condition of the hotel and the cleanliness left a lot to be desired.

There was nothing to like about that hotel ended up canceling my 2nd night and going home. After driving 5 hrs to get there was checking king at at 9 pm and room was dirty. Room looked nothing like what I booked on the website it was like they took a empty room and threw a bed and futon in there. No hideaway couch or chair tv wasn't even hooked up. The staff was drunk and it sold out however only 3 cars in the parking lot they were really sketchy then when I asked to talk to manager I had to call her room 2 times and she came out in pajamas and was not easy to deal with she thought it was funny that one of the drunk staff tried to barge in my room. They need to be reported.

No comment

No ice machine had to ask for ice. The tv in my room was absolutely awful I couldn’t get it to turn on unless I pulled the power to it first. It would automatically turn off at midnight and automatically turn on at 6 am. Tv Would randomly shut off or change channels or switch to Netflix.

I felt like I was in a halfway house. It was very dirty. We found a chew can from one of tge last guests. On the floor. I wont be staying here again. Just got to the best western across the street and spend the extra couple bucks.

There was food left in the fridge. The breakfast was subpar if any breakfast at all actually things still left in the garbage can a paper stuck in the peep hole however I did seem like the older gentleman employee was partaking in breakfast each morning. Had the waffle machine on but no waffle batter one apple for fruit.

Property is in poor condition, dirty, lacking of staff. What breakfast, there was hardly anything for breakfast and it was dirty. No ice, machine was broken. Front desk was never there. Pillows and beds very uncomfortable. Bathrooms were dirty. Would not recommend this property.

Here’s the thing I ask for Madison Wisconsin because I had a doctors appointment at UW hospital I’m kidney patient it was very upsetting to find out where the hotel was and I was charged for one night because NO ONE would pickup the phone for me to cancel..,,,,

Worst bed we’ve ever slept in. Rock hard mattress with lumps, stained sheets, lumpy pillows, dirty smelly carpet. The only food for the breakfast for the entire morning was a total of two eggs & 4 greasy saucy patties, 4 stale, hard lemon poppyseed muffins, the juice was cloudy water, no waffle mix, no yogurt, no bananas, no juice. Nothing else. It was horrible. No staff anywhere. We were up at 7:00AM & never saw a staff person before we left at 10:00. This hotel should be closed. It is disgraceful & disgusting.

The toilet was dirty. There was no extra bedding for the sofa bed. There was absolutely nothing at the continental breakfast in the morning. And there was never any staff at the front desk.

We arrived at 5:30 and they didnt have a room ready (check in was at 3:00). Once we got in the room, they had blown a breaker and there wasn't power for an hour or so. It appears they are doing updates, but this room did not seem ready. The shower head was coming off the wall, a huge Crack in the bathroom tile, the window was open when we got in with the screen out, we put it back in. The smoke detector was wrapped in a towel and hanging off the wall. There was a cloth in the sprinkler. The sheets were so thin they were see through. I booked a 2 queen bed room on booking.com then the confirmation changed to a 1 bed queen, with pull out couch. The pull out was awful. The staff was in a hurry to clean our room, so we had no cups, no soap, and ran out of TP. When I went to the front desk, no one was ever there. There was a number to call, but they never answered. I would never stay here again.

The supplies such as the bedding and towels need to be updated. A lot of the towels had old stains on them.