Tilal Jabal Alkabah

Overall very good

Beautifully decorated hotel, Good location

What can I say, 8 out of 10 for effort to keep customers happy, the girl at the reception (sorry can't remember her name but wore aviator style glasses) upgraded us to an interconnected rooms... Staff: are really helpful and friendly. Facilities: "Spa" what spa? Location: Checked all the maps and routes before booking and when I say it's in a bad location I mean in a bad location, I mean to get to the zam zam tower it takes about 20 mins and 10 mins to the mosque to pray.

Tikal Jabal is a beautiful hotel with excellent rooms, service and breakfast. The staff was exceptionally helpful. Nasir Ali, Hossain, Jiban and kawsar helped us a lot during our stay. Will surely only stay here for our next visit.

I like everything about it 👍

Staff need to have client orientation and be more friendly to visitors.

Location is a bit far from main gates to enter haram

I rarely write review but I had to for this one.
The room was as described no issue there. However, the service from staff was terrible. Except Malik from the concierge team, everyone else did not leave up to a 5-star hotel. I felt like I was in a budget hotel where staff don't care about customer.
There are ongoing construction work around the hotel, so road gets closed and you can't get to/from the hotel by taxi. You have to be dropped fown the road and climb the small hill with your suitcases to reach the hotel, or vice versa when leaving.
I would have expect the hotel to inform the customer that road get close around certain hours, that is the minimum that should be done.
The hotel is 15min from the Haram entrance, specifically when you have to zigzag around the designated blocked spaces.
The food was very limited in term of options. I chose the hotel for the room type, but was very disappointed by the service, the lack of communication on car drop off/pick up inconvenience and the food.
I will only book this if I do not have a better choice going forward.

Excellent food

Hotel rooms are very clean , food is delicious and staff is friendly and welcoming

Very supportive team.
Managed to find a solution as the booking didn’t arrive to them till next day.
They also gave me an upgrade.
All team was helpful, special thanks to Ali in the reception 🙏

Beautiful hotel. Super inconvenient to get to surprisingly. Absolutely NO one in the Haram knows where the hotel is. whether they are a guard, soldier, taxi driver, pedestrian, beggar, no one knows the name Shaza.

And then the shuttle bus service is super poor and the traffic areas it drops you off to is dangerous. Overall, IF you can get to the hotel, you’ll have a tremendous stay. If not, good luck finding the hotel 😭😔

Lovely hotel, rooms are clean and in good condition but are small. I’ve stayed here before and loved it. Breakfast is great and staff are always helpful. Very close to haram but there is quite a steep uphill back to the hotel which would be difficult for elderly. Park is available at a cost.

Thanks à lot

Excellent food, very nice stuff

- Poor management, we delayed our Umrah by 5 hours because we were told the kids club will open at 3pm (3-9pm) but no one was there at 3:15pm, upon checking, the management was making an excuse, it's first day of Ramadan. They didn't know the contact number of the kids club staff, when I showed them their mobile phone number, they asked us to wait in the lobby and disappeared. Ultimately, we had to take our 3 kids for Umrah with us in the hot and busy conditions.
- Jowel (Janitor) was the doing the good job but he was clueless when I asked why the shower area turn into a puddle whilst and after the shower is taken? He was carrying a squeegee to just clear the standing water. Water had damaged the woodwork some areas around the toilet which requires hole filling and remediation work done.
- Buffet breakfast was excellent, staff was nice, thanks for the incharge who let us take some fruits and cakes for our kids who were sleeping during the suhoor (1-4am).
- The guy in arab attire who was serving welcome drinks was great, my kids got excited when they saw him on Shaza's Insta page
- Check-in was smooth, hotel condition was good and clean, well maintained except room toilets, lifts were instantly available
- Good 10 minutes downhill walk, not good when you return with a wheelchair or pushchair.
- Bus took 25 minutes, from Hotel it took us to Al Rasaifah for a utrun then went past the haram to the Aziziya area and took another uturn then dropped at the bus stop near the haram

My stay at Shaza was very short religious trip. I have to say, the stay there was the most comfortable. There was an issue during check in and the staff was so accommodating and helpful. They gave me the most comfortable room there is.
The hotel is clean, comfortable and has all the amenities. The prayer room has a sound connected from the masjid for prayers.
The iftar buffet was varied and delicious. Will definitely stay again.

Everything is excellent,There is two hotel staff Jewel & Earshad is very friendly and get excellent service from them.

Close to the Haram Shariff but it's on hill side, difficult for older people. Lots of Bangladeshi people working as a support stuff, everyone shows professional manners. All receptionist was friendly and met any requests quickly. Mr Ashiq did good job every day to make room amazingly. Overall it's a good hotel and we were happy to stay here.

Shaza Makkah hotel was perfect! It was very clean and very nice decor. The housekeeping staff were very helpful and very nice. Masud and Jiban were the 2 housekeeping staff that made our stay extra memorable. They were at our service whenever we needed them. The hotel also has a shuttle bus which takes you to the haram. Return journey was a little difficult but it was nice to have this amenity.