Banyan Tree Kuala Lumpur

Hotels
•
Banyan Group
9.2 (117 reviews)
02 Jalan Conlay, Kuala Lumpur, 50450 , Kuala Lumpur , MY
60-3-21131888

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Facilities

Fitness facilities
Breakfast available (surcharge)
Safe-deposit box at front desk
Multilingual staff
Porter/bellhop
Limo or town car service available
Full-service spa
Meeting rooms
Wedding services
Parking (limited spaces)
See all facilities

Review Highlights

Pros:
Excellent, attentive and accommodating staff
Connected to Pavilion shopping mall — very convenient location
Rooftop bar with impressive views and pleasant pool
Spacious, beautifully appointed rooms and bathrooms
High-quality breakfast and good F&B options
Thoughtful in-room amenities (essential oil, yoga mat, smart toilet)
Cons:
One report of slow check-in and poor handling of a room defect (visible lamp cables)
Some guests find the hotel pricey/overrated compared to nearby 5* options
Misleading photos / blocked pool view due to new building
A report of noise in a room

Categories

Cleanliness
9.2
Not explicitly mentioned in reviews; assumed standard quality for this hotel tier.
Service
9.4
Multiple reviews praise staff as excellent, kind, attentive and accommodating (special birthday touches, helpful staff at Horizontal Grill); one complaint about poor handling of a room issue slightly lowers the score.
Location
9.6
Frequently noted as very convenient — directly connected to Pavilion shopping mall and near attractions; occasional note about lack of nearby subway but overall clearly a strength.
Room Quality
8.8
Many comments on spacious, beautiful rooms and excellent bathrooms/bathtubs, but isolated negative reports (room not ready, visible lamp cables, some noise) reduce the rating slightly.
Amenities
9.4
Rooftop bar with impressive views, pool, in-room extras (essential oil, yoga mat, smart toilet) and good facilities mentioned positively across reviews.
Value for Money
8.3
Several reviewers note the hotel is pricey or overrated; one review cites misleading photos and blocked views which reduced perceived value.
Food and Beverage
9.5
Breakfast repeatedly described as excellent with spectacular views; restaurant and rooftop bar also positively mentioned.
Overall Experience
9.4
Predominantly glowing overall impressions (headlines like 'Perfect stay', 'Outstanding', 'A brilliant choice!') with enthusiastic recommendations to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:44

Property Description

Luxurious Spa and Recreation Facilities

Indulge in rejuvenating massages and body treatments at the spa, unwind at the outdoor pool or maintain your fitness at the fully equipped gym.

Dining and Entertainment

Experience exquisite dining at Horizon Grill and enjoy refreshing beverages at the stylish bars. Take advantage of 24-hour room service for a cozy night in.

Convenience and Comfort

Stay connected with complimentary Wi-Fi, benefit from concierge services and unwind in well-appointed guestrooms with modern amenities.

Book now and experience the epitome of luxury at Banyan Tree Kuala Lumpur!

Important information:

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • Cashless payment methods are available for all transactions.
  • At check-in, guests must provide a record of full COVID-19 vaccination.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Pets

    Pets not allowed

  • Covid

    Guests must provide proof of COVID-19 vaccination

  • General

    Cashless transactions are available

  • Health & Safety

    Guests must provide health documentation

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

9.2
Based on 117 reviews
Cleanliness: 9.2
Service: 9.4
Location: 9.6
Room Quality: 8.8
Amenities: 9.4
Value for Money: 8.3
Food and Beverage: 9.5
Overall Experience: 9.4
S
stephanie
10
Perfect stay
Pros:

Everything was perfect ! highly recommend to stay at the Banyan Tree when you are in KL ;-)
Beautiful bedroom, spacious, amazing and kind staff, great restaurant and rooftop bar with an impressive view

2025-10-12 • via Nuitee
P
Philip • partner
2
Pros:

we have booked a expensive room category. We checked in after check in time, but room was not ready.
So we checked in two hours later. When entering the room we wanted to use our private pool in the room. However, we could not feel save as the cables of the lamp were visible. The hotel managed our complaint very badly. So we were very unhappy with this hotel in regards of room condition and service.

2025-10-06 • via Nuitee
S
Sarah
10
Pros:

La salle de bain canon! Literie au top!

2025-09-29 • via Nuitee
L
LEONARD PIO
10
Pros:

From check In , throughout the stay and check out, the staffs were excellent during my stay for a night

2025-09-23 • via Nuitee
F
Fergus
10
Pros:

Great

2025-09-16 • via Nuitee
E
Eric
10
Pros:

U

2025-09-04 • via Nuitee
S
Sau Ping
10
Pros:

Connected to shopping mall, lots of restaurants near by

2025-09-02 • via Nuitee
K
Khalid Abdullah • family
6
Pros:

It is overrated while there are lots of 5 * hotels adjacent with better rates

2025-08-29 • via Nuitee
T
Takeshi
2
Pros:

Noisy in my room.

2025-08-25 • via Nuitee
P
PYOUNG DAE
10
Pros:

Everything is good.

2025-07-31 • via Nuitee
O
Oscar
10
Outstanding!
Pros:

The room was gorgeous with incredible views. The staff from the moment we arrived were kind and attentive. The room had been decorated for us with birthday balloons and a piece of cake each - this was totally unexpected but such a nice touch. The staff were really accommodating when we wanted to watch the sunrise on the roof, something I highly recommend doing. We can't wait to stay again later in the year :)

2025-07-28 • via Nuitee
V
Verified traveler
10
강추
Pros:

특급 호텔 다운 서비스와 시설 그리고 쿠알라 룸푸르 최고의 몰 파빌리온과 직접 연결되어 매우 편리함.

2025-07-27 • via Nuitee
S
Sua Ping
10
Pros:

相連商場，十分方便。只是附近沒有地鐵

2025-07-17 • via Nuitee
L
LORRAINE
10
A brilliant choice!
Pros:

Surprising small hotel, you would think it was huge. Rooms on 56 floor. Beautiful room and fabulous bathroom. Lovely, personal service. Vertigo bar is a must and very reasonably priced. Best views ever over Petronas towers! The pool is amazing too and was empty. The location opposite the Pavilion shopping mall and near other attractions is really good. A lovely hotel, highly recommended.

2025-06-17 • via Nuitee
R
Rupert • partner
10
Pros:

Wonderful hotel in central KL, the breakfast views are spectacular! Beautifully appointed rooms with great attention to detail.

An excellent base for our time on business and exploring the city.

A much easier spot for car drop offs than other hotels near Bukit Bintang

2025-06-16 • via Nuitee
?
?? • partner
8
Pros:

スタッフが丁寧、親切
一生懸命に仕事されてました

2025-06-05 • via Nuitee
S
Sin Yee Helen
10
A very pleasant 5 day stay at Banyan Tree Hotel.
Pros:

Excellent. The staff are very good. Especially Mr. Hakim@Horizontal Grill,he is polite and helpful ,always a smiling face. The location of the hotel is good ,access to different malls.

2025-05-07 • via Nuitee
M
moufi
10
Pros:

Very nice hotel .. vwry kind staff .. amazing view from the rooftop bar ...

2025-04-14 • via Nuitee
S
Sheung Ting • family
10
Pros:

Nice view, nice service, the staff always being so nice.
I will book this hotel again if I come to Kuala Lumpur next time.

2025-04-14 • via Nuitee
J
Julie
10
Pros:

I had a very nice stay at Banyan Tree KL. The room was very spacious and I loved the bathtub and bathroom. Comfort level was high, staff was excellent. Lots of little attentions in the room (essential oil, yoga mat, smart toilet - scared me at first!). There is a nice pool and the breakfast was excellent. It's pricey, but a nice treat!

2025-04-13 • via Nuitee