Banyan Tree Kuala Lumpur

Hotels
Banyan Group
9.4 (117 reviews)
02 Jalan Conlay, Kuala Lumpur, 50450 , Kuala Lumpur , MY

Facilities

Meeting rooms
Full-service spa
Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Concierge service
Wheelchair accessible
Fitness facilities
See all facilities

Review Highlights

Pros:
Excellent staff
Gorgeous room
Great location
Cons:
Noisy in my room
Overrated compared to others

Categories

Cleanliness
8.8
No specific mention, average quality for this hotel tier.
Service
10
Staff were excellent, very accommodating and attentive.
Location
9.77
Connected to shopping mall; lots of nearby restaurants.
Room Quality
9.81
The room was gorgeous with incredible views.
Amenities
8.76
No specific mention, average quality for this hotel tier.
Value for Money
9.29
Some felt it was overrated compared to nearby hotels with better rates.
Food and Beverage
8.75
No specific mention, average quality for this hotel tier.
Overall Experience
10
Overall excellent experience with unexpected thoughtful touches.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:35

Property Description

Indulge in the ultimate luxury experience at Banyan Tree Kuala Lumpur, where elegance meets convenience in the heart of the city.

Spa Sanctuary
Rejuvenate your senses in our exquisite spa, offering a diverse range of massages and body treatments designed to pamper you and enhance your relaxation.

Culinary Delights
Savor delectable dishes at Horizon Grill or enjoy 24-hour room service for a cozy dine-in experience. Our two bars/lounges serve delightful beverages, perfect for unwinding after a busy day.

Prime Location
Situated just a short stroll from Pavilion Kuala Lumpur and KLCC Park, our hotel places you in close proximity to major attractions, shopping centers, and vibrant nightlife.

Don't miss the chance to experience unparalleled luxury—book your stay at Banyan Tree Kuala Lumpur today!

Important information:

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • Cashless payment methods are available for all transactions.
  • At check-in, guests must provide a record of full COVID-19 vaccination.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Pets

    Pets not allowed

  • Covid

    Guests must provide proof of COVID-19 vaccination

  • General

    Cashless transactions are available

  • Health & Safety

    Guests must provide health documentation

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

9.4
Based on 117 reviews
Cleanliness: 8.8
Service: 10
Location: 9.77
Room Quality: 9.81
Amenities: 8.76
Value for Money: 9.29
Food and Beverage: 8.75
Overall Experience: 10
S
stephanie
10
Perfect stay
Pros:

Everything was perfect ! highly recommend to stay at the Banyan Tree when you are in KL ;-)
Beautiful bedroom, spacious, amazing and kind staff, great restaurant and rooftop bar with an impressive view

2025-10-12 via Nuitee
P
Philip partner
2
Pros:

we have booked a expensive room category. We checked in after check in time, but room was not ready.
So we checked in two hours later. When entering the room we wanted to use our private pool in the room. However, we could not feel save as the cables of the lamp were visible. The hotel managed our complaint very badly. So we were very unhappy with this hotel in regards of room condition and service.

2025-10-06 via Nuitee
S
Sarah
10
Pros:

La salle de bain canon! Literie au top!

2025-09-29 via Nuitee
L
LEONARD PIO
10
Pros:

From check In , throughout the stay and check out, the staffs were excellent during my stay for a night

2025-09-23 via Nuitee
F
Fergus
10
Pros:

Great

2025-09-16 via Nuitee
E
Eric
10
Pros:

U

2025-09-04 via Nuitee
S
Sau Ping
10
Pros:

Connected to shopping mall, lots of restaurants near by

2025-09-02 via Nuitee
K
Khalid Abdullah family
6
Pros:

It is overrated while there are lots of 5 * hotels adjacent with better rates

2025-08-29 via Nuitee
T
Takeshi
2
Pros:

Noisy in my room.

2025-08-25 via Nuitee
P
PYOUNG DAE
10
Pros:

Everything is good.

2025-07-31 via Nuitee
O
Oscar
10
Outstanding!
Pros:

The room was gorgeous with incredible views. The staff from the moment we arrived were kind and attentive. The room had been decorated for us with birthday balloons and a piece of cake each - this was totally unexpected but such a nice touch. The staff were really accommodating when we wanted to watch the sunrise on the roof, something I highly recommend doing. We can't wait to stay again later in the year :)

2025-07-28 via Nuitee
V
Verified traveler
10
강추
Pros:

특급 호텔 다운 서비스와 시설 그리고 쿠알라 룸푸르 최고의 몰 파빌리온과 직접 연결되어 매우 편리함.

2025-07-27 via Nuitee
S
Sua Ping
10
Pros:

相連商場,十分方便。只是附近沒有地鐵

2025-07-17 via Nuitee
L
LORRAINE
10
A brilliant choice!
Pros:

Surprising small hotel, you would think it was huge. Rooms on 56 floor. Beautiful room and fabulous bathroom. Lovely, personal service. Vertigo bar is a must and very reasonably priced. Best views ever over Petronas towers! The pool is amazing too and was empty. The location opposite the Pavilion shopping mall and near other attractions is really good. A lovely hotel, highly recommended.

2025-06-17 via Nuitee
R
Rupert partner
10
Pros:

Wonderful hotel in central KL, the breakfast views are spectacular! Beautifully appointed rooms with great attention to detail.

An excellent base for our time on business and exploring the city.

A much easier spot for car drop offs than other hotels near Bukit Bintang

2025-06-16 via Nuitee
?
?? partner
8
Pros:

スタッフが丁寧、親切
一生懸命に仕事されてました

2025-06-05 via Nuitee
S
Sin Yee Helen
10
A very pleasant 5 day stay at Banyan Tree Hotel.
Pros:

Excellent. The staff are very good. Especially Mr. Hakim@Horizontal Grill,he is polite and helpful ,always a smiling face. The location of the hotel is good ,access to different malls.

2025-05-07 via Nuitee
M
moufi
10
Pros:

Very nice hotel .. vwry kind staff .. amazing view from the rooftop bar ...

2025-04-14 via Nuitee
S
Sheung Ting family
10
Pros:

Nice view, nice service, the staff always being so nice.
I will book this hotel again if I come to Kuala Lumpur next time.

2025-04-14 via Nuitee
J
Julie
10
Pros:

I had a very nice stay at Banyan Tree KL. The room was very spacious and I loved the bathtub and bathroom. Comfort level was high, staff was excellent. Lots of little attentions in the room (essential oil, yoga mat, smart toilet - scared me at first!). There is a nice pool and the breakfast was excellent. It's pricey, but a nice treat!

2025-04-13 via Nuitee