Vila Gale Collection Sintra

Hotels
Vila Gale
8.5 (4365 reviews)
Rua da Fonte da Granja , Sintra , pt

Children allowed

Facilities

Health or beauty spa nearby
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Family-friendly
Attentive staff
Cons:
Noise from children
Average food quality

Categories

Cleanliness
7.89
Some concerns with cleanliness in spa area and towels took a long time to arrive.
Service
9.36
Staff were very attentive and friendly, making the stay enjoyable.
Location
9.4
Great location, ideal for families looking to stay in one place.
Room Quality
8.85
Comfortable rooms with great views, but some areas appeared dated.
Amenities
7.88
While there are activities for kids, some amenities are not suited for couples looking for relaxation.
Value for Money
8.34
While it offers a lot for families, it's not on par with a 5-star experience in terms of dining options.
Food and Beverage
7.39
Food quality was average, breakfast buffet did not meet expectations.
Overall Experience
8.86
A solid family-friendly resort, although not ideal for couples seeking a quiet getaway.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:34

Property Description

Luxurious Accommodations

Indulge in maximum comfort in our carefully decorated rooms and suites equipped with modern amenities for a relaxing stay.

Culinary Delights

Experience a gastronomic journey at our two restaurants offering gourmet and buffet options with stunning views, along with healthcare services for a balanced diet.

Wellness Oasis

Relax and rejuvenate at Spa Satsanga with a range of facilities including a heated pool, sauna, hot tub, gym, and various therapies for a holistic wellness experience.

Book your stay at Vila Galé Sintra for a luxurious and rejuvenating retreat in Várzea de Sintra.

Important information:

Please note that for all reservations including dinner supplements, drinks are not included.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 4365 reviews
Cleanliness: 7.89
Service: 9.36
Location: 9.4
Room Quality: 8.85
Amenities: 7.88
Value for Money: 8.34
Food and Beverage: 7.39
Overall Experience: 8.86
S
Sunbee family_with_children gb
8
Pros:

great place for the kids and familes

Cons:

The indoor pool was too crowded, and the spa area is too small

2026-04-05 via Nuitee
M
Mounir couple lu
9
2026-04-04 via Nuitee
M
Miriam family_with_children pt
6
Great if you have kids, fond somewhere else if you don't.
Pros:

This hotel is great for kids, the pool is perfect for them and the trampoline (though only offered twice a day for an hour) is also great. The views are beautiful and the adult pool is also lovely.

Cons:

This is not a 5-star hotel by any stretch. The service is abysmal for a place that calls themselves 5 stars. I had to leave the pool bar twice because of no one attending to me, we were seated both times for at least 10 minutes. The reception staff are not very welcoming, the young man that checked me in explained everything very fast and when I clarified something he replied in an annoyed tone. Overall, the service left A LOT to be desired, nothing like other 5 star hotels I have stayed at. The restaurants are not very good and breakfast is average.

2026-04-04 via Nuitee
A
Ana family_with_children pt
7
Pros:

Boas piscinas. Kids club giro.
A vista é incrível.

Cons:

A casa de banho do quarto: de um lado, a sanita, com porta própria, à inglesa. Do outro lado, o duche, virado para a porta de entrada no quarto. Saímos para o quarto, sem qualquer privacidade. Quando somos várias pessoas (ex. Pais e Filhos) no mesmo quarto, não há privacidade.

2026-04-03 via Nuitee
R
Rita couple pt
8
2026-04-03 via Nuitee
N
Nunes Ventura couple pt
10
2026-04-02 via Nuitee
C
Christina family_with_children de
9
Pros:

Sehr gepflegtes Hotel mit toller Ausstattung und besonders kinderfreundlich.

2026-04-02 via Nuitee
P
Patricia family_with_children es
8
Vacaciones en familia
Pros:

Nos encantaron las instalaciones, toda la oferta para los más pequeños, la piscina climatizada y la localización tranquila pero cerca de distintos puntos turísticos. El personal muy amable. El desayuno muy variado y producto de buena calidad

Cons:

Nos falto un poco de recomendación de cara a restaurantes en la zona, creo que en la recepción debería de haber gente muy preparada para atender este tipo de cuestiones y no fue así, sin embargo sí que fueron muy amables.
Daría servicio de bar en el jardín es muy agradable para estar y no había esa opcion

2026-04-02 via Nuitee
D
Diana couple pt
9
2026-04-02 via Nuitee
H
Helder solo_traveller pt
9
foi de pura paz
Pros:

achei tudo muito bom

2026-04-02 via Nuitee
A
Aida family_with_children es
7
Genial para familias con pequeñ@s
Pros:

Muy buen desayuno. Instalaciones perfectas para niños (colchonetas, parque, piscina, spa, carrusel…).

Cons:

Alejado de todo. Moqueta sucia en habitaciones y pasillos de zonas comunes. Muy mala iluminaciòn en la habitaciòn y baño sin puerta que aislara de la zona de dormir (solo separado por puertas de cristal).

2026-04-01 via Nuitee
T
Teresa solo_traveller pt
5
2026-04-01 via Nuitee
M
Maria Beatriz couple pt
10
2026-04-01 via Nuitee
M
María Eulalia family_with_children es
9
2026-04-01 via Nuitee
T
Tatiana couple pt
10
Pros:

Gostei de tudo

2026-04-01 via Nuitee
S
Svetlana solo_traveller pt
10
2026-04-01 via Nuitee
S
sanches couple pt
6
2026-04-01 via Nuitee
F
Filipe family_with_children pt
9
2026-04-01 via Nuitee
J
Joao family_with_children es
9
Relaxante
Pros:

Pequeno almoço muito bom. Óptimo para ir em família com crianças.

Cons:

Estava a chover e o acesso à piscina das crianças teve que fazer-se pelo parque de estacionamento subterrâneo. Foi o único senão.

2026-03-31 via Nuitee
I
Ines couple pt
4
Promete mais do que cumpre
Pros:

A piscina exterior era confortável. O pessoal era atencioso embora parecesse menos disponível, em diversos casos, do que seria expectável. O pequeno-almoço oferecia bastante variedade.

Cons:

Espaço promete mais do que cumpre. Tivemos que reforçar pedido de cama de casal, porque a reserva mostrava uma coisa, e descrição alterou pós-reserva para outra. Piscina interior sobrelotada em vários momentos, apesar de com reserva. O espaço é, provavelmente, mais indicado para quem quiser ir de férias em família (com crianças). Para quem procura descanso encontra, muitas vezes, o oposto.

2026-03-31 via Nuitee