Fairmont Austin Gold Experience

Wonderful staff and great location for the UT football game.

Petits déjeuners pas a la hauteur,pas de grand choix, pains et les viennoiseries pas très fraîches pour l’apéritif l’alcool et les bières sont payants et un service pas à la hauteur
Je me suis permis de contester et dire mon mécontentement, nous avons eu une remise
Par contre très belle chambre ,un bel hôtel dommage pour le service

Food not very good

If you've never stayed in a Fairmont Gold property you're missing out. It's basically a hotel within a hotel. You get your own dedicated check in desk with dedicated staff. You have a lounge to access with free beverages including an honor bar system where you can make your own drinks. You get breakfast and snacks included too. I had a king room with a city view. There is a lot of construction going on around the property so be aware of that. My room was very clean and the staff was very nice. If I had a nitpick it would be that it took a long time for the hot water to come on in my room. Like a good 5 minutes. I was on the 34th floor. I mention this because the property seems fairly new. In San Francisco I stay at the St. Francis and I haven't ever had that issue. Other than that very nice property.

As always, I enjoyed my stay at the Fairmont Gold level. The staff are all so wonderful and welcoming. My number one place to stay in Austin!

After we went through valet, walked out to the counter and waited in a long line for a while, we were told there was no hot water in it 20% or so there was a gas disconnect from the city. Would’ve been great to notice before we arrive before we got our luggage out of the car at least

We had a great stay here the first time about a month ago, this time was a little disappointing. Excluding the bartender Austin at Rules and Regs, and excluding the check in staff at the Gold Lounge, the service everywhere else was not great. The lobby bartenders/servers and the lady at Good Times was really not warm, welcoming or friendly at all. Almost like we were bothering them for being there. We also asked the concierge if they had some chips because they did the last time and she told me no but I could purchase snacks in my room. Minor thing but still off-putting. We had the complete opposite experience the first time we stayed here where the staff and service everywhere was excellent so just really a let down especially for the price point of a hotel like this. The property itself is beautiful and has great amenities and the gold experience is nice but we are reconsidering having this place as our go to Austin hotel.

Yes

Perfect

Great location

Terrific hotel with excellent services

We had a short but very sweet weekend in Austin, with the Fairmont as our home base. We did the gold package, and it was worth every penny! The staff was friendly, the Gold Lounge was stocked with great snacks and drinks, and the gym was very nice with a great mix of cardio and weight options. The bed was very comfortable, and overall it was truly a pleasurable stay.

Clean, nice pool

Excellent hotel service and staff

Outstanding, great service, food, location and beautiful

Great hotel with great amenities

The service level in the lobby bar at lunch was terrible 30 -minutes to get service. The Air conditioning is set to go off in the middle of the night and had a minimum of 65 degrees. There are way too many obvious cost saving steps that they have taken like the automated service lines rather than a real person, all these steps have seriously damaged what used to be a very high-quality brand

Great hotel. Nice location and very nice place to stay.

Great location and property

Best hotel experience I've ever had. The staff was beyond friendly and helpful. The food and beverages in the Gold room were amazing. Honeatly, I'm now spoiled for hotels. The bar has been raised so high, I can't bear anything less in the future.