Keystone Hotel

Hotels
6.6 (284 reviews)
400 Egan Ave , Valdez , US
+1 907-835-3851

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Hiking
BBQ facilities
See all facilities

Review Highlights

Pros:
Good location
Refund process was helpful
Cons:
Unclean rooms
Strong odors
Poorly maintained amenities

Categories

Cleanliness
4.79
Numerous reviews pointed out unclean rooms with unpleasant smells and visible dirt.
Service
8.76
The desk clerk was praised for providing a refund, indicating satisfactory service.
Location
8.8
Several reviews mentioned that the hotel was conveniently located near points of interest.
Room Quality
4.75
Reviewers complained about the poor condition of the rooms, including outdated furniture and strong odors.
Amenities
6.79
Some amenities were noted as acceptable, though the quality was debated.
Value for Money
5.75
Reviewers felt the hotel was overpriced given the state of the rooms and facilities.
Food and Beverage
5.8
Breakfast was described as basic and not particularly satisfying.
Overall Experience
7.36
Overall feedback indicates that while the stay was below expectations, some aspects were acceptable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 02:12

Property Description

Welcome to Keystone Hotel, your cozy retreat in Valdez!

Convenient Amenities: With a 24-hour front desk, free shuttle service, and complimentary WiFi, we ensure a hassle-free stay for all our guests.

Comfortable Accommodations: Our rooms are designed for your comfort, featuring private bathrooms and some with additional seating areas for relaxation.

Explore Valdez: Located amidst scenic beauty, guests can indulge in outdoor activities such as hiking, making the most of their stay.

Ready to experience comfort and convenience at Keystone Hotel? Book your stay now and create unforgettable memories in Valdez!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: VDZ

Location

Guest Reviews

6.6
Based on 284 reviews
Cleanliness: 4.79
Service: 8.76
Location: 8.8
Room Quality: 4.75
Amenities: 6.79
Value for Money: 5.75
Food and Beverage: 5.8
Overall Experience: 7.36
C
Chris • family_with_children • us
10
Everything and nothing
Pros:

Everything

Cons:

Nothing

2026-11-05 • via Nuitee
B
Braiden • solo_traveller • us
9
Pros:

My room got upgraded, I think because nobody else was there.

2026-11-05 • via Nuitee
Z
ZHEN QIAN • extended_group • cn
3
Just so so.
Pros:

Breakfast is good.

Cons:

The room is too small.

2026-10-07 • via Nuitee
D
Dian • couple • us
7
2026-09-16 • via Nuitee
W
William • couple • us
4
Breakfast
Pros:

Breakfast

Cons:

Breakfast

2026-09-14 • via Nuitee
M
Matthew • solo_traveller • us
3
It’s a $99 hotel in Alaska.
Pros:

Good central location. The bed was comfortable.

Cons:

Broken faucet in bathroom. One TV channel. No sound insulation in the walls. Filth splattered on walls in bedroom and bathroom.

2026-09-14 • via Nuitee
R
Rosalyn • extended_group • us
6
2026-09-11 • via Nuitee
R
Rosalyn • extended_group • us
6
Pros:

Location and the breakfast was nice.

Cons:

Ice machine was broken

2026-09-11 • via Nuitee
R
Ramon • couple • us
1
Horrible
Pros:

Nothing

Cons:

It was extremely dirty and smelly. The television didn't function (even after several attempts to work it out with the front desk.....finally gave up). The occupants of room above could be heard like they were in the room with us, but the final straw was when I laid in bed and all I could smell was dirty feet/socks coming from the carpet. We checked out immediately (after only being in the room for an hour or so) and luckily found other accommodations.

2026-09-10 • via Nuitee
W
William • family_with_children • us
10
2026-09-09 • via Nuitee
D
Don • solo_traveller • us
5
You get what you pay for.
Pros:

Similar to other reviews. The Hotel is in an optimal location at a reasonable cost. The hotel's facilities show their age: carpet, plumbing, electrical, smell (odor), etc. All need replacing/ upgrading. If the owners would put some money into this facility, the ratings would easily jump to excellent. I knew what I was paying for ahead of time based on the reviews. I got what I expected. I didn't go for the hotel; I went for the beautiful scenery the Valdez area provides.

Cons:

See above.

2026-09-09 • via Nuitee
K
Klaus • solo_traveller • de
7
2026-09-08 • via Nuitee
D
Debra • family_with_children • us
6
2026-09-07 • via Nuitee
R
Riccardo1975 • extended_group • it
10
Pros:

Un ottimo Hotel del quale ho apprezzato, in particolare, la disponibilità dello staff.
Ottima posizione, l'hotel si trova a 5 minuti a piedi dal porto dal quale partono le crociere.
Le stanze sono un po' datate ma sono perfettamente in linea con il prezzo competitivo, per me vanno più che bene.

Cons:

Le stanze sono un po' datate ma sono perfettamente in linea con il prezzo competitivo, per me vanno più che bene.

2026-09-04 • via Nuitee
G
George • solo_traveller • us
6
2026-09-03 • via Nuitee
V
Vladimír • family_with_children • cz
7
2026-09-02 • via Nuitee
S
Simon • solo_traveller • us
6
Very outdated hotel.
Pros:

Not far away from the center of town.

Cons:

Needs a lot of tlc. Paper-thin walls, all noises herd. Next to a very loud bar.

2026-08-31 • via Nuitee
L
Lisa • family_with_children • us
8
Great location. Great Staff. One step up from camping but meet my expections.
Pros:

Staff very friendly and helpful. Breakfast was better than expected.

Cons:

Walls are paper thin. You felt like you were sleeping in the same room with your neighbors.

2026-08-31 • via Nuitee
M
Mirella_85 • solo_traveller • gr
5
Pros:

We stayed at the Keystone for one night because we had a glacier cruise the following day. It was essentially our only available option, so we had to book it, despite the price being far from good value for money.

On the positive side, the staff were friendly and helpful. There was free parking, and they kindly allowed us to leave our car in the parking area during the day after checking out, which was very convenient. Breakfast was included in the price. It was quite basic, but perfectly adequate.

The bathroom was clean, and we appreciated that extra shampoo and conditioner were provided. The sheets and pillows were also clean, and there was carpeting on the floor.

Cons:

The property appeared quite run-down and poorly maintained. The building is essentially made up of container-style units, and the soundproofing was extremely poor. We could clearly hear the guest next door snoring, and there was also considerable noise from the ventilation fan, even when the heating was turned off. Pipes were running underneath the ceiling, which made the room feel more like a ship’s cabin than a hotel room.

The room itself was very small, with no bedside tables, and the furniture was quite old. The windows had double glazing, but they did not lock.

Overall, the biggest issue was the price compared with the quality and condition of the property. In our opinion, the rate was simply not justified by the accommodation provided.

For us, this was a place to stay out of necessity rather than choice. It may work as a last-resort option if you need to spend a night in Valdez and there are no better alternatives available, but we would not consider it good value for money.

2026-08-31 • via Nuitee
C
cecilia maria vittoria • extended_group • it
7
Pros:

posizione, rapporto qualità-prezzo

Cons:

camere veramente piccole, colazione

2026-08-29 • via Nuitee