The Row Hotel at Assembly Row, Autograph Collection

Bed sheets had stains on them and room was dusty. I asked for new sheets at front desk and for a clean up and was met with rudeness. No one changed the sheets or dusted room. Will not stay here again. Overall Bad Experience.

Super emplacement près de la ville, pas très cher et propre

Going back to my old Medford stomping grounds and stayed at this hotel as part of my apres birthday celebration. Modern industrial design with personality. Clean, airy and open. Professional and polite front desk staff. The rooms are clean and spacious and the beds comfortable enough with slightly overstuffed pillows. Large bathroom with separate commode and shower (with confusing shower controls). Pool access is through the gym and both looked clean. The complimentary pantry was a little hard to find and underwhelming.

Parking - $50/night is a bit much for several nights stay. You can drop off passengers and luggage at the front entrance, but may have to wait for a spot if it's busy. Just park on the street and set reminders to move your car. We had no problems finding spaces.

Pets - We were able to take our pooch and there is a park a couple of blocks away - watch out for the killer geese though. Unlike some hotels, you can leave your pet unattended as long as they are caged and well behaved.

This hotel is close to the orange line of the T which runs into Boston and in the middle of a retail district with plentiful restaurants, entertainment and retail. There is also a family play area right across the street with pickle ball courts and plenty of room for little ones to run off energy.

Recommend and will stay again.

From the moment I arrived, I noticed a significant difference in the level of hospitality compared to previous stays. The front desk staff was not welcoming, and unfortunately that set the tone for the rest of my visit.

The room itself was disappointing. The bed was uncomfortable, and I found hair in the shower before I had even used it. The rooms are fairly standard in size, surrounded by other buildings with no meaningful view, and street noise is noticeable throughout the night. There is also a nearby train that woke me much earlier than I had planned after a long day of travel.

Because my work meetings changed, I needed to extend my stay by one night. I was told the hotel had no availability, so I decided it made more sense to shorten my reservation and move to another hotel rather than relocate after just two nights. Despite this, the hotel charged me for the second night and refused to waive the cancellation fee. Even after Marriott Bonvoy contacted the property on my behalf, management declined to make an exception. Those small gestures of customer service are what build loyalty, and this was a missed opportunity.

As a longtime Marriott Bonvoy member who is typically Titanium or Ambassador Elite, I pay close attention to elite benefits. This property offers no complimentary elite breakfast and no concierge lounge. For a hotel charging over $300 per night before taxes, plus a $25 destination amenity fee and $58 per night for valet parking, I expected a much higher level of service.

I stayed at this hotel several years ago and had a wonderful experience, which is why I returned. Unfortunately, the quality of customer service has declined considerably. My interaction was primarily with Logan at the front desk, who informed me that managers Beth Osborne and Christopher Elysee agreed with the decision not to waive the charge.

The location is also something to consider. While technically convenient to Somerville, it is well outside the main Boston attractions. Between expensive parking and Uber costs, staying here can become significantly more expensive than choosing a hotel within walking distance of downtown.

Ultimately, my biggest disappointment wasn’t the room or the fees—it was the lack of hospitality. Customer service is what keeps guests coming back, and unfortunately this stay convinced me that I won’t return.

Location and amenities

All

Breakfast is exceptional. It's actually recommended to just visit and eat breakfast there

Hotel excelente, novo, limpo, organizado

Valet damaged my 80k car. No response from management or anything. Not happy. Also charge 20 percent service fees for breakfast when you eat at restaurant.

Clean, good location

Prime location near everything from transit,foods,and stores

Very nice and spacious rooms and very friendly staff. Avi and Christopher were especially friendly.

The rooms were clean & quiet, the staff were friendly, the breakfast was lovely and the closeness to the public transit was so convenient. We would stay here again.

Every single staff member was genuinely exceptional in hospitality. We were there with our 2 grandkids. There was a special kid buffet for breakfast and they each received toys! There is a very nice bar in the lobby and a 24 hour snack shop.
I have to say that this hotel has one of the BEST showers we have ever experienced (and we travel a lot). We had a 2 queen room that was very spacious and had extra seating. Definitely would love to stay again!