The Row Hotel at Assembly Row, Autograph Collection

Great place to stay with great hospitality.

Everything

Love the unusual decor. All the staff was friendly and helpful. Gym is spacious and clean. I loved the separate cycling studio 2 bikes/one screen with the selection of prerecorded rides! Water bottles provided. No water bottle filling stations in hotel so be prepared. The sinks aren’t deep enough for H2O bottle filling. My suggestions for improvements include extra blankets because the room was cold but it was 7 degrees outside; pillows are HUGE! Too thick/big to actually sleep on for your average person. We put some towels in a pillowcase. There are no luggage racks in the room. We had to move a towel stool from the bathroom to put a suitcase on; and some hooks for towels or steaming clothes from. No iron /board provided. Just a steamer. Plan on a possible long walk to your room due to layout. If walking is a challenge, I suggest you ask for a room near the elevator.!

We stayed at Assembly Row in January of 2026 in connection with a wedding being held at the venue. The check-in experience was chaotic, disorganized, and shockingly rude.

Despite dozens of wedding guests arriving at the same time, there was only one front desk agent on duty. I carried all of our luggage in myself without any assistance or offer of help from valet or bell staff. I then waited while the guests ahead of me repeatedly attempted to check in due to multiple declined credit cards, even leaving the desk to retrieve additional cards, with no acknowledgment or apology from the front desk agent for the delay.

When it was finally my turn, I was told I could not check in because the reservation was under my husband’s name, despite my having the confirmation number, his credit card, and being the person who made the reservation. I was instructed to have him call the front desk and then asked to step aside so other guests could be checked in after I had already waited an extended period. I politely declined and waited while my husband called from a haircut appointment.

Throughout this interaction, the front desk agent was rude and condescending, even asking whether I was “actually in the wedding,” which was irrelevant and inappropriate. At the same time, the bridal party and wedding guests were flooding the lobby for pictures, further highlighting the complete lack of planning or crowd management.

My husband is a Platinum Elite Bonvoy member, and while we expect a higher level of service based on that status, at a minimum we expect basic courtesy and professionalism. This experience was deeply frustrating and cast a shadow over what should have been a celebratory evening.

The hotel itself is adequate; room was clean and decent but the halls and rooms are dark and dismal. It gives the vibe of an elevated Hampton Inn that's trying to be a bit more stylish. I would not recommend this property for either events or overnight stays.

Room was very clean.

The hotel is beautiful and well appointed. I wished I could have stayed an extra day to explore the area. I would stay at this hotel again. The front desk personnel even remembered my name when I returned from a short outing several hours long.

Love the hotel, staff, location, beds were comfortable, food was good, lots of little extra touches like T passes, and food credits.

Really nice place, the location is excellent next to many shops in Somerville, reception staff ara amazing especially anny, she was super helpful and nice to us upon our arrival, made our checking process very easy and smooth