Bikini Island & Mountain Port de Soller Hotel "Adults only"

I like the relax and chill vibe, the hotel design is very cool, so as staff and guests. Roof top gym and yoga classes were great, i feel fit after the stay.

Es hat uns leider nicht so gut gefallen, und war dem
Preis nicht gerechtfertigt

The pool area was amazing, the view, the design and aesthetics, the buffet breakfast and the gym

Todo

The styling and touches of this hotel are amazing, it is my second visit there in as many years. The restaurant is also gorgeous and the cocktail bar with very special views. All the staff very attentive and fun to chat to.

Decor and views were amazing and staff were very helpful.

We had the most amazing stay- food,drinks and service was 10/10!! Can’t wait to come again :)

La vista desde la terraza y la piscina me han gustado. También valoro la posibilidad de tener agua potable sin pagar y de poder disfrutar de la piscina después del checkout.

View from the pool and dining terrace is outstanding

Visually the hotel is lovely, with a stunning view and everything was very clean. Unfortunately the service really let the hotel down and for a 5 star hotel we were extremely disappointed with our experience.

We paid for a Bayside Plus room, with the “Plus” meaning a room with a view. When we finally checked into our room, around four hours after the rest of our party, there was no view at all. We went to reception to check we had been given the correct room and were told we had received what we booked.

I read them the description directly from the website which clearly stated that the Plus room included a view. I was met with a blank expression, no explanation and no real attempt to help.

We were then told they could potentially move us and to come back in 40 minutes. When we returned we were met with more hostility and raised voices and told they needed more time. We eventually asked to speak to a manager and within 2 minutes we were in a room with the view we had paid for. It seemed so simple and made us wonder why it had been made so difficult in the first place.

The website also states that one of the benefits of booking directly is that, subject to availability, you may receive an upgrade. This definitely wasn’t our experience. We actually had to fight to get a room that matched the description of what we had booked.

Unfortunately this level of service continued throughout our stay. Almost everything we asked for was met with hostility and it seemed like “no” was the default answer. This was especially disappointing as we spent a lot of money at the bars and restaurants during our stay.

Our experience in the restaurant was particularly bad. For example, we asked for a light for our table as there were lights on every other table and we could barely see our food. The waitress was extremely rude and seemed distracted and irritated by us. We also couldn’t order the drinks we wanted, despite them being nothing complicated.

I have never experienced such poor service at a 5 star hotel. The hotel itself is beautiful and has a stunning setting, but the service completely ruined our experience. Unfortunately I wouldn’t recommend it.

This hotel is cute, if a little bit overboard on branding. The reception staff were very friendly and kind, however the waiters and bartenders at the hotel bar were rude, and acted exasperated at being asked to do or bring us anything. The receptionist told us that the tap water is not good to drink but pointed out that there are three places to refill water bottles around the property. By Wednesday night, two of the water stations were not functioning so the receptionist told me to go to the bar for drinkable water. At the bar, I was aggressively told “No, Ma’am, you must go up to the rooftop.” When I got to the stairs, there was no light on the stairs. Once I got to the rooftop, there it was completely dark and impossible to see anything.
The room was spacious but completely lacked privacy for the bathroom. The wall “blocking” it from the rest of the room was a panel of clear glass. There was a sheer curtain hanging on the room side of the wall but if the light was on in the bathroom, nothing was left to the imagination. The door was a pocket slider that did not close all the way so all noises could be clearly heard in the room.
The pool is nice enough, and the stairs down to the port are a huge selling point, but I will not be back after experiencing the rudeness of the bar staff and the lack of privacy in the room.

Stayed here with a group of friends for 4 days. The hotel location and decor is beautiful, however, the service and staff let this hotel down. The staff often made us feel like an inconvenience. Dinner in neni was a shambles. As there were 8 of us we couldn’t order food they did a set menu, but we were surprised to then recieve 8 starters and mains from the à la carte, I don’t know why we couldn’t have just picked our own. Everything appeared to be a hassle including asking for a rum and coke was met with a grumble. After dinner we moved through to the bar at 11:30, despite shutting at 12 they advised us when they came to take our order they couldn’t do cocktails as the bar was closing and they had already cleaned up. A similar thing happened the following day at the pool bar. Any request was often met with a problem response. No effort to cater to their guests which really let this hotel down!

We stayed at the hotel for 4 nights as a group of friends in our thirties. The hotel is beautifully decorated, but the room was smaller than expected. Our room was the same level as the pool bar with a small balcony. The room was stocked with one water bottle, one beach bag and one suncream. When we asked for a second water bottle as there were two people per room, we were asked to pay €15 per bottle. The pool bar food was good and the pool bar staff were relatively helpful. I would say the drinks are pricy, a glass of sangria being €12. For our second night we booked the hotel restaurant which was disappointing. We had a set menu which was ok but the food wasn’t great. It was incredibly dark to the point we couldn’t see bones in the seabass so asked for an extra light for the table which seemed to be a nuisance to the waitress. We were told we could not order any cocktails or anything from the bar menu (which is right next to the restaurant) which was frustrating so a few of us didn’t have our drink of choice at dinner. When it came to the bill we were told only two card payments were possible which seemed odd as we could split by more at the pool bar. We do acknowledge splitting per person for a group can be annoying, but it seemed like any request was too much for the staff. We moved back to the bar area and were told we couldn’t order a cocktail as the barman had cleared up 30 minutes before closing time. This was incredible frustrating as we can understand cleaning up perhaps 10 minutes before closing, but we were told only wine or a spirit was possible. On our last day, we asked if it was possible to extend our checkout due to a later flight. Despite 6 rooms being available on booking.com we were told we could not extend our room in case someone decided to book last minute. It seemed any request was a hassle and we asked for the receptionist to speak to the manager. Eventually our request was granted at €30 per hour. The overall customer service was poor.

Port de Sóller is a beautiful destination so I would encourage a visit but would suggest researching and staying at a different hotel.

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