Zermatt Hotel

Hotels
8.7 (173 reviews)
Rua da Fé, 187 , Gramado , br

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Family rooms
Luggage storage
Ironing service
Car hire
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Good cost-benefit ratio
Friendly and helpful staff
Good breakfast
Great location
Cons:
Cleanliness issues
Old facilities
Service delays
Some rooms noisy or uncomfortable

Categories

Cleanliness
8.03
Some reviews indicated issues with cleanliness, particularly with the room and café.
Service
9.5
Generally positive remarks about staff helpfulness, though some service delays were noted.
Location
9.04
Cited as a major positive with convenient access to attractions.
Room Quality
7.49
Mixed feedback regarding room size and comfort; some issues reported.
Amenities
8.52
Amenities like breakfast received positive feedback, despite some complaints about facilities.
Value for Money
8.98
Considered good value, especially for the price point.
Food and Beverage
9.03
Breakfast was frequently mentioned and well-received.
Overall Experience
9
Overall experience described positively, with some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:01

Property Description

Charming Hotel near Mini Mundo Park

At Pousada Zermatt, enjoy a cozy stay just steps away from Mini Mundo park. Indulge in a delicious buffet breakfast, stay connected with free Wi-Fi, and relax with convenient room service.

Comfortable Rooms with Modern Amenities

Experience comfort in every corner with rooms featuring heating, TV, and minibar. Upgrade to rooms with an LCD TV and a seating area for extra luxury. The bright and tasteful decor, along with quality bed linens and bath towels, ensure a pleasant stay.

Convenient Location for Exploring

Explore nearby attractions like Gramado centre and Pórtico Via Nova Petrópolis with ease, located within walking distance. With the Gramado bus station just a short distance away, your adventures are within reach.

Book your stay at Pousada Zermatt now for a memorable getaway!

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.7
Based on 173 reviews
Cleanliness: 8.03
Service: 9.5
Location: 9.04
Room Quality: 7.49
Amenities: 8.52
Value for Money: 8.98
Food and Beverage: 9.03
Overall Experience: 9
D
Daniely • couple • br
9
Satisfatório
Pros:

Bem localizado , café da manhã uma delícia , funcionários educadíssimos.

Cons:

Um pouco velho o prédio e com cheiro forte .

2026-02-12 • via Nuitee
G
GustavoGomides • couple • br
8
bom custo benefício.
Pros:

Bom café da mahã, elevador e cozinha com serviço de quarto até as 21h

Cons:

Localização. Não dá para fazer nada a pé. Vc precisa de carro para qualquer passeio.

2026-02-11 • via Nuitee
A
Andreza Rafaela • family_with_children • br
10
2026-01-27 • via Nuitee
F
Flavia • family_with_children • br
10
Pros:

Há o edifício com os quartos e um anexo com os apartamentos. Ficamos no anexo. O apartamento é bom (sacada, sala, cozinha, banheiro e quarto), é limpo e tem ar-condicionado. O bairro onde fica situado o hotel é muito bonito, com muito verde, afastado da "muvuca", porém relativamente próximo ao Centro se estiver de carro.

Cons:

A vaga de garagem é estreita. Poderia ser um pouco mais ampla.

2026-01-23 • via Nuitee
F
Francisco • family_with_children • br
10
Funcionarios nota dez
Pros:

Dos funcionarios.

Cons:

Melhorar os lanches disponíveis.

2026-01-22 • via Nuitee
I
Igor Amilton • family_with_children • br
9
2026-01-19 • via Nuitee
E
Eliza • family_with_children • br
10
2026-01-19 • via Nuitee
E
Erlon • couple • br
10
Muito bom mesmo super indico
Pros:

Quarto super grande com sacada , chuveiro muito bom com secador de cabelos

Cons:

Gostei de tudo

2026-01-19 • via Nuitee
Q
Quemili • couple • br
9
2026-01-19 • via Nuitee
M
Marcos Luiz • family_with_children • br
10
2026-01-19 • via Nuitee
F
Fernanda schau Marques • family_with_children • br
8
Ótima estadia
Pros:

Ótimo café

Cons:

Acesso do estacionamento para o quarto, via internamente, restos de obra, lenha,etc,Acho que poderiam cobrir ou criar uma parede para que não fosse visto

2026-01-19 • via Nuitee
T
Tatiana • couple • br
9
2026-01-19 • via Nuitee
E
Esther • family_with_children • uy
10
Pros:

La atención del personal excelente

2026-01-17 • via Nuitee
R
Rodrigo • couple • br
10
Muito bom
Pros:

Limpeza do quarto do atendimento café da manhã localização

Cons:

Não a nada a reclamar

2026-01-13 • via Nuitee
J
Janaina • extended_group • br
10
Pros:

Otimo custo beneficio, otimo chuveiro e ar condicionado

2026-01-10 • via Nuitee
C
CLÓVIS • couple • br
6
2026-01-10 • via Nuitee
A
Amilton • couple • br
8
Pros:

Localização

Cons:

Instalações muito antigas, televisor muito ruim, mesmo pedindo ajuda não foi resolvido.

2026-01-09 • via Nuitee
A
Ailton • family_with_children • br
9
Pros:

Do atendimento dos funcionários e tamanho do quarto

2026-01-09 • via Nuitee
T
Thiago • solo_traveller • br
6
Cons:

Café da manhã não estava bom não tem elevador para subir as malas, ficamos sem água.

2026-01-08 • via Nuitee
E
Elimarcio • family_with_children • br
9
2026-01-08 • via Nuitee