Zermatt Hotel

Hotels
8.7 (289 reviews)
Rua da Fé, 187 , Gramado , br

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Good cost-benefit ratio
Friendly and helpful staff
Good breakfast
Great location
Cons:
Cleanliness issues
Old facilities
Service delays
Some rooms noisy or uncomfortable

Categories

Cleanliness
8.03
Some reviews indicated issues with cleanliness, particularly with the room and café.
Service
9.5
Generally positive remarks about staff helpfulness, though some service delays were noted.
Location
9.04
Cited as a major positive with convenient access to attractions.
Room Quality
7.49
Mixed feedback regarding room size and comfort; some issues reported.
Amenities
8.52
Amenities like breakfast received positive feedback, despite some complaints about facilities.
Value for Money
8.98
Considered good value, especially for the price point.
Food and Beverage
9.03
Breakfast was frequently mentioned and well-received.
Overall Experience
9
Overall experience described positively, with some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:01

Property Description

Charming Hotel near Mini Mundo Park

At Pousada Zermatt, enjoy a cozy stay just steps away from Mini Mundo park. Indulge in a delicious buffet breakfast, stay connected with free Wi-Fi, and relax with convenient room service.

Comfortable Rooms with Modern Amenities

Experience comfort in every corner with rooms featuring heating, TV, and minibar. Upgrade to rooms with an LCD TV and a seating area for extra luxury. The bright and tasteful decor, along with quality bed linens and bath towels, ensure a pleasant stay.

Convenient Location for Exploring

Explore nearby attractions like Gramado centre and Pórtico Via Nova Petrópolis with ease, located within walking distance. With the Gramado bus station just a short distance away, your adventures are within reach.

Book your stay at Pousada Zermatt now for a memorable getaway!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.7
Based on 289 reviews
Cleanliness: 8.03
Service: 9.5
Location: 9.04
Room Quality: 7.49
Amenities: 8.52
Value for Money: 8.98
Food and Beverage: 9.03
Overall Experience: 9
J
Joana • family_with_children • br
10
Voltando a Gramado, me hospedaria lá novamente.
Pros:

Café da manhã completo, localização bem perto do Centro.

2026-07-01 • via Nuitee
F
FERNANDO • solo_traveller • br
10
2026-07-01 • via Nuitee
V
Vitor • family_with_children • br
8
2026-07-01 • via Nuitee
S
Samuel • couple • br
9
2026-07-01 • via Nuitee
F
Franciele • solo_traveller • br
10
Pros:

Gostamos muito do atendimento, o quarto limpo cama boa, café da manhã muito bom. Adoramos

2026-06-30 • via Nuitee
L
Lívia • solo_traveller • br
4
Falha na acomodação
Pros:

Café da manhã e quarto

Cons:

A reserva era de 2 quartos e um deles estava com a quantidade de camas errada. O proprietário demorou na resolução, causando demora para que pudéssemos nos instalar na acomodação. A solução partiu da nossa parte pois não demonstraram preocupação. Além disso ficamos em um anexo, localizado atrás do hotel e pegamos bastante chuva para fazer o deslocamento até recepção/Café da manhã.

2026-06-30 • via Nuitee
E
Erick Tokuo • solo_traveller • br
8
2026-06-30 • via Nuitee
P
Paula • solo_traveller • br
10
2026-06-29 • via Nuitee
R
Rodrigo • solo_traveller • br
10
2026-06-29 • via Nuitee
P
Paula • solo_traveller • br
10
Pros:

Tudo top

Cons:

Muito bom

2026-06-29 • via Nuitee
M
Maurício • solo_traveller • br
10
Pros:

Cafe da manhã muito bom

Cons:

Chuveiro do banheiro ruim

2026-06-27 • via Nuitee
F
FERNANDO • solo_traveller • br
10
Pros:

localização

2026-06-27 • via Nuitee
J
João Marcos • family_with_children • br
10
2026-06-24 • via Nuitee
P
Paulo • family_with_children • br
8
2026-06-22 • via Nuitee
E
Elizabeth • solo_traveller • br
1
Horrível, reservei um quarto e me colocaram em um apartamento do outro lado da rua que é anexo do hotel. Local sem aquec
2026-06-22 • via Nuitee
D
Danila • couple • br
7
2026-06-22 • via Nuitee
D
Débora • solo_traveller • br
10
Pros:

Excelente acomodação

2026-06-14 • via Nuitee
D
Daniel • solo_traveller • br
10
Pros:

Funcionários excelentes! Limpeza, conforto, localização.

Cons:

Deu problema com o chuveiro a gás, mas foi resolvido.

2026-06-11 • via Nuitee
C
Carine Elise • solo_traveller • br
10
Pros:

Excelente recepção no momento da chegada. Quarto bem amplo e limpo. Cama e travesseiro muito aconchegante, pois para mim é super importante. Café da manhã espetacular e muito bem diversificado com pessoas muito bem dispostas para nos atender no que queríamos naquele momento. Amamos nossa estadia!✨️

Cons:

.

2026-06-08 • via Nuitee
M
Marco • family_with_children • br
9
2026-06-01 • via Nuitee