Sovotel @ Napzone KKIA

Hotels
8 (224 reviews)
Lot No. L1L08, Level 1, Terminal 1, , Kota Kinabalu , my

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Facilities

Non-smoking rooms
Air conditioning
Fax/photocopying
Ironing service
Car hire
Non-smoking throughout
Shared lounge/TV area
Coffee Shop on site
Fire extinguishers
Invoice provided
See all facilities

Review Highlights

Pros:
Helpful staff
Convenient location
Clean facilities
Affordable pricing
Cons:
Noise issues
Poor insulation
Leak in cubicle
Electric socket limitations

Categories

Cleanliness
7.33
Some reviews mention cleanliness positively, but issues like flooding and noise are a concern.
Service
8.8
Repeatedly praised for friendly and helpful staff.
Location
8.84
Very convenient location for airport access.
Room Quality
7.29
Issues with noise insulation and the leaking cubicle affect the room quality.
Amenities
7.82
Facilities like electric socket and cleanliness were highlighted, but some amenities didn't meet expectations.
Value for Money
8.28
Affordable price noted, though some restrictions were mentioned.
Food and Beverage
7.83
Located near dining options, rated as convenient.
Overall Experience
7.8
Overall feedback reflects both convenience and discomfort due to noise and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:04

Property Description

Convenient Location
Enjoy a stay just steps away from Kota Kinabalu International Airport and within easy reach of popular attractions like Filipino Market Sabah and Sabah State Museum & Heritage Village.

Comfortable Capsule Accommodation
Relax in air-conditioned rooms with free WiFi and access to a shared lounge. Perfect for a good night's sleep before or after your travels.

24-Hour Front Desk and More
Benefit from round-the-clock assistance at the 24-hour front desk and the convenience of an ATM on-site. Book your stay at Sovotel @ Napzone KKIA now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Check-in and check-out hours:
Check-out: 08:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs MYR 25 per day.

Location

Guest Reviews

8
Based on 224 reviews
Cleanliness: 7.33
Service: 8.8
Location: 8.84
Room Quality: 7.29
Amenities: 7.82
Value for Money: 8.28
Food and Beverage: 7.83
Overall Experience: 7.8
V
Venus Tang • solo_traveller • my
7
Suitable place for transit & rest
Pros:

Location right inside KKIA, super convenient for early flight

Cons:

noise everytime someone check in coz it is a sharing space

2026-03-14 • via Nuitee
J
jason • solo_traveller • gb
9
2026-03-14 • via Nuitee
L
LEE LEE • solo_traveller • my
9
great
Pros:

location at airport. great for transit. shower room, free wifi, free massage chair, locker provided for luggage.

Cons:

nothing

2026-03-14 • via Nuitee
S
Shu • solo_traveller • jp
6
空港直結の便利なカプセルホテル
2026-03-11 • via Nuitee
A
Adrito • solo_traveller • gb
8
Pros:

Convenient location, friendly staff.

Cons:

Could have done with more plug points in the room.

2026-03-05 • via Nuitee
W
Wing Yin • extended_group • au
7
Good but can be better
Pros:

Convenient

Cons:

A bit smelly in the capsule and the washroom is inside the room and just next to our bed so it’s quite noisy

2026-03-02 • via Nuitee
成鵬 • solo_traveller • tw
8
2026-02-28 • via Nuitee
J
Jun Xian • couple • tw
8
Pros:

Excellent location. Simplified but clean. High value.

Cons:

None

2026-02-28 • via Nuitee
Y
Yen • solo_traveller • my
10
highly recommend!
Pros:

I had a wonderful stay at Napzone kkia. The room was neat, the facilities were complete, and the atmosphere was calm despite being close to the airport. Perfect for transit or early morning flights. Highly recommended!

Cons:

all good

2026-02-26 • via Nuitee
Y
Yeong • solo_traveller • my
7
2026-02-26 • via Nuitee
N
Nsabrinaali • solo_traveller • my
9
A good sleeping place for a traveller who takes midnight flight
Pros:

The staff is helpful. Easy and fast check-in process. A comfortable and clean bed to sleep in.

Cons:

The toilet floor was wet and can be slippery.

2026-02-24 • via Nuitee
K
KIM FOON • family_with_children • my
6
2026-02-24 • via Nuitee
珮文 • solo_traveller • tw
6
Pros:

位置方便

Cons:

1.熱水不夠熱~水溫界於溫水到冷水之間
2.吹風機吹不到一分鐘就会停下來~必須再等一分鐘才能再運轉~很不好用
3.廁所排水沒做好~洗澡水容易溢到廁所外空間
4.淋浴間沒有架子可以放衣服~放地上又怕會被水弄濕

2026-02-24 • via Nuitee
M
Ming • solo_traveller • au
8
Pros:

Location

Cons:

Bathroom

2026-02-23 • via Nuitee
T
TzeWei • solo_traveller • au
7
2026-02-13 • via Nuitee
Y
Yusop • solo_traveller • my
7
2026-01-31 • via Nuitee
M
Mildred • solo_traveller • sg
6
Good location, good staff but cleanliness and facilities need to improve
Pros:

Location and staff

Cons:

Toilet needs fixing… doors are spoilt and toilet often wet all over. Bed blanket also dont feel too clean.. a little sticky feeling

2026-01-30 • via Nuitee
N
Nyuk Teng • solo_traveller • my
3
Bearable but not sure I will visit again
Pros:

Close to airport, easy access.

Cons:

The cubicle I stayed was leaking. Noise level was uncomfortable.

2026-01-19 • via Nuitee
K
K • solo_traveller • my
9
This place surprised me (meet my expectations)
Pros:

Cleanest, facilities, comfort and strategic location for a late or early flight rest-over.

Cons:

I can’t think of any :)

2026-01-15 • via Nuitee
D
Diana • couple • lt
10
2026-01-13 • via Nuitee