Sovotel @ Napzone KKIA

Hotels
8 (237 reviews)
Lot No. L1L08, Level 1, Terminal 1, , Kota Kinabalu , my

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Facilities

Non-smoking rooms
Air conditioning
Fax/photocopying
Ironing service
Car hire
Non-smoking throughout
Shared lounge/TV area
Coffee Shop on site
Fire extinguishers
Invoice provided
See all facilities

Review Highlights

Pros:
Helpful staff
Convenient location
Clean facilities
Affordable pricing
Cons:
Noise issues
Poor insulation
Leak in cubicle
Electric socket limitations

Categories

Cleanliness
7.33
Some reviews mention cleanliness positively, but issues like flooding and noise are a concern.
Service
8.8
Repeatedly praised for friendly and helpful staff.
Location
8.84
Very convenient location for airport access.
Room Quality
7.29
Issues with noise insulation and the leaking cubicle affect the room quality.
Amenities
7.82
Facilities like electric socket and cleanliness were highlighted, but some amenities didn't meet expectations.
Value for Money
8.28
Affordable price noted, though some restrictions were mentioned.
Food and Beverage
7.83
Located near dining options, rated as convenient.
Overall Experience
7.8
Overall feedback reflects both convenience and discomfort due to noise and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:04

Property Description

Convenient Location
Enjoy a stay just steps away from Kota Kinabalu International Airport and within easy reach of popular attractions like Filipino Market Sabah and Sabah State Museum & Heritage Village.

Comfortable Capsule Accommodation
Relax in air-conditioned rooms with free WiFi and access to a shared lounge. Perfect for a good night's sleep before or after your travels.

24-Hour Front Desk and More
Benefit from round-the-clock assistance at the 24-hour front desk and the convenience of an ATM on-site. Book your stay at Sovotel @ Napzone KKIA now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Check-in and check-out hours:
Check-out: 08:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs MYR 25 per day.

Location

Guest Reviews

8
Based on 237 reviews
Cleanliness: 7.33
Service: 8.8
Location: 8.84
Room Quality: 7.29
Amenities: 7.82
Value for Money: 8.28
Food and Beverage: 7.83
Overall Experience: 7.8
C
Chung • solo_traveller • id
7
4시간
Pros:

안마의자 , 웰컴티 가 좋았음

Cons:

안마의자 위치가 외부에서 보이는것 같은 느낌이 들어서 어색했음

2026-04-10 • via Nuitee
Y
Yoshinori • family_with_children • jp
5
早朝便に便利だが、値段はやや高い。
Pros:

空港内に位置しているので、早朝便には最適。

Cons:

値段が高い。

2026-04-04 • via Nuitee
Y
Yamane • solo_traveller • jp
6
convenient for midnight flight
Pros:

convenient location in the airport

Cons:

if shower boothes are independent from the toilet room, it was better

2026-04-03 • via Nuitee
M
Monica • couple • hk
10
Perfect for an overnight stopover
Pros:

Clean and spacious
Plug next to the bed

2026-04-03 • via Nuitee
J
Julia • solo_traveller • us
10
Pros:

I was so grateful to have the Napzone after a long day of travel.

2026-04-01 • via Nuitee
N
Norshaeidahtul • couple • bn
7
2026-03-30 • via Nuitee
雯雯 • solo_traveller • bn
8
Super Convenient Napzone
Pros:

Very convenient. Within the airport itself. Exactly what i was looking for.

Cons:

Everything was just fine. May be just the washroom floor wet but didn't cause much problem to me.

2026-03-27 • via Nuitee
W
Winnie • solo_traveller • my
6
2026-03-18 • via Nuitee
K
Kaili • solo_traveller • hk
6
Pros:

It was convenient for what I needed but not a great sleep - that’s due to other travellers though

2026-03-18 • via Nuitee
R
Rosita • solo_traveller • my
10
2026-03-15 • via Nuitee
L
LEE LEE • solo_traveller • my
9
great
Pros:

location at airport. great for transit. shower room, free wifi, free massage chair, locker provided for luggage.

Cons:

nothing

2026-03-14 • via Nuitee
V
Venus Tang • solo_traveller • my
7
Suitable place for transit & rest
Pros:

Location right inside KKIA, super convenient for early flight

Cons:

noise everytime someone check in coz it is a sharing space

2026-03-14 • via Nuitee
J
jason • solo_traveller • gb
9
2026-03-14 • via Nuitee
S
Shu • solo_traveller • jp
6
空港直結の便利なカプセルホテル
2026-03-11 • via Nuitee
A
Adrito • solo_traveller • gb
8
Pros:

Convenient location, friendly staff.

Cons:

Could have done with more plug points in the room.

2026-03-05 • via Nuitee
W
Wing Yin • extended_group • au
7
Good but can be better
Pros:

Convenient

Cons:

A bit smelly in the capsule and the washroom is inside the room and just next to our bed so it’s quite noisy

2026-03-02 • via Nuitee
成鵬 • solo_traveller • tw
8
2026-02-28 • via Nuitee
J
Jun Xian • couple • tw
8
Pros:

Excellent location. Simplified but clean. High value.

Cons:

None

2026-02-28 • via Nuitee
Y
Yen • solo_traveller • my
10
highly recommend!
Pros:

I had a wonderful stay at Napzone kkia. The room was neat, the facilities were complete, and the atmosphere was calm despite being close to the airport. Perfect for transit or early morning flights. Highly recommended!

Cons:

all good

2026-02-26 • via Nuitee
Y
Yeong • solo_traveller • my
7
2026-02-26 • via Nuitee