Highlands Suites Hotel Apartments

Hotels
8.2 (301 reviews)
Chania Avenue , Nairobi , ke

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good service
Great location
Spacious rooms
Excellent food
Cons:
Missing amenities
Noisy environment due to construction

Categories

Cleanliness
7.76
Clean and properly furnished, but some cleaning supplies were missing in the room.
Service
8.93
Good customer service, staff are friendly and helpful.
Location
8.77
Very good location, close to shopping and restaurants; appreciated by most guests.
Room Quality
7.92
Spacious and well-equipped rooms, though amenities were lacking in some cases.
Amenities
7.45
Basic amenities such as utensils and towels were sometimes missing; some guests reported discomfort.
Value for Money
8.11
Pricing was attractive but some amenities felt dated or not well maintained.
Food and Beverage
8.46
Great breakfast and restaurant staff, enjoyed the food offered.
Overall Experience
8.23
Positive overall experience with some noted challenges; the ambiance and location contributed positively.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:53

Property Description

Luxurious Hotel Apartments with Outdoor Pool

Modern Kitchenettes and Terrace Views
Experience the convenience of fully equipped kitchenettes with garden views from the terrace. The units come with essential appliances for a comfortable stay.

Multi-Cuisine Dining Experience
Indulge in a culinary journey at the on-site restaurant offering a diverse menu of Indian, Latin American, and Mexican dishes. Savor delicious meals without leaving the comfort of the hotel.

Relaxing Garden and Terrace
Unwind in the tranquil garden or on the terrace, perfect for enjoying the serene surroundings. Ideal spots to unwind after a day of exploring the nearby shopping malls and attractions.

Book your stay at Highlands Suites Hotel Apartments for a memorable and relaxing experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 301 reviews
Cleanliness: 7.76
Service: 8.93
Location: 8.77
Room Quality: 7.92
Amenities: 7.45
Value for Money: 8.11
Food and Beverage: 8.46
Overall Experience: 8.23
V
Valentina • solo_traveller • it
1
Pros:

The receptionist was kind and helpful and the location is good. The building has security.

Cons:

I had roaches in my room, in the bathroom and living room. Sheets were ripped and stained and overall all the furniture seemed to need refresh.

2026-05-02 • via Nuitee
A
AbuHilal • family_with_children • sa
3
Not recommended.
Pros:

Breakfast

Cons:

Only one toilet for the two bedrooms.
Pillos have bad smell.
Drinking water was not available.
Refregerator was not there when checked in.
Toilet hose was removed.
Need to improve attitude.

2026-04-30 • via Nuitee
V
Vivian • solo_traveller • pt
8
Great location, good value for money and facilities. Great Coffee available anytime and great outdoor work space.
Pros:

Location and service

Cons:

No aircon

2026-04-29 • via Nuitee
S
Sundayose • solo_traveller • ug
7
Pros:

Good meals at the restaurant and responsive staff.

Cons:

The bathroom was too small. You can easily hurt yourself while showering if not careful.

2026-04-25 • via Nuitee
T
Travel • extended_group • ng
8
2026-04-22 • via Nuitee
A
Arild • solo_traveller • no
9
2026-04-21 • via Nuitee
I
Ioana • couple • ro
10
2026-04-18 • via Nuitee
Вадим Артёмов • family_with_children • ke
7
2026-04-17 • via Nuitee
Вадим Артёмов • family_with_children • ke
7
2026-04-17 • via Nuitee
T
Tamas • family_with_children • hu
7
Pros:

Location, space.

Cons:

Cleaning staff attitude, bad wifi, bad tv, poor bathroom, cockroaches, construction near the building.

2026-04-15 • via Nuitee
M
Markus • solo_traveller • ke
8
Pros:

friendly staff, nice restaurant delicious food

Cons:

the TV was with DSTV would be better to offer Android Smart TV, it's more flexible especially for foreigners

2026-04-15 • via Nuitee
H
Harald • solo_traveller • at
8
2026-04-14 • via Nuitee
H
Hubert995 • family_with_children • pl
10
2026-04-08 • via Nuitee
K
Kkmtravelsa • couple • za
1
I will never book this hotel
Pros:

The room had so many crouches

Cons:

The reception lady and the breakfast lady they where sooo rude

2026-04-06 • via Nuitee
M
Miika • couple • ua
10
2026-04-04 • via Nuitee
E
Edmon • family_with_children • ss
5
2026-04-02 • via Nuitee
C
Chantelle Coelho • couple • za
9
Wonderful staff and a great location
Pros:

This was a great location with an onsite restaurant providing great breakfasts.

Cons:

The restaurant battled when busy

2026-03-30 • via Nuitee
T
Tomas • couple • cz
6
The hotel is currently surrounded by ongoing construction. Noise is present from 6 a.m. until the afternoon, including S
Pros:

The room is adequate in terms of both space and amenities.

Cons:

Noise and dust

2026-03-28 • via Nuitee
D
Daniela • family_with_children • de
7
2026-03-19 • via Nuitee
S
Sara • family_with_children • se
8
Pros:

Trevlig lägenhet med bra läge utifrån våra behov. Bra och generöst utbud på frukosten och väldigt gott och mycket även om det tog lång att få det man beställt.

Cons:

Dåligt vattentryck i duschen och tog lång tid att få varmvatten. Saknade möjlighet att hänga kläder, handdukar på tork. Städningen fungerade inte så bra, vi bodde 4 nätter och under den tiden städades det bara en gång och vi fick beslut extra om toapapper och nya handdukar.

2026-03-19 • via Nuitee