Highlands Suites Hotel Apartments

Hotels
8.2 (270 reviews)
Chania Avenue , Nairobi , ke

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good service
Great location
Spacious rooms
Excellent food
Cons:
Missing amenities
Noisy environment due to construction

Categories

Cleanliness
7.76
Clean and properly furnished, but some cleaning supplies were missing in the room.
Service
8.93
Good customer service, staff are friendly and helpful.
Location
8.77
Very good location, close to shopping and restaurants; appreciated by most guests.
Room Quality
7.92
Spacious and well-equipped rooms, though amenities were lacking in some cases.
Amenities
7.45
Basic amenities such as utensils and towels were sometimes missing; some guests reported discomfort.
Value for Money
8.11
Pricing was attractive but some amenities felt dated or not well maintained.
Food and Beverage
8.46
Great breakfast and restaurant staff, enjoyed the food offered.
Overall Experience
8.23
Positive overall experience with some noted challenges; the ambiance and location contributed positively.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:53

Property Description

Luxurious Hotel Apartments with Outdoor Pool

Modern Kitchenettes and Terrace Views
Experience the convenience of fully equipped kitchenettes with garden views from the terrace. The units come with essential appliances for a comfortable stay.

Multi-Cuisine Dining Experience
Indulge in a culinary journey at the on-site restaurant offering a diverse menu of Indian, Latin American, and Mexican dishes. Savor delicious meals without leaving the comfort of the hotel.

Relaxing Garden and Terrace
Unwind in the tranquil garden or on the terrace, perfect for enjoying the serene surroundings. Ideal spots to unwind after a day of exploring the nearby shopping malls and attractions.

Book your stay at Highlands Suites Hotel Apartments for a memorable and relaxing experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 270 reviews
Cleanliness: 7.76
Service: 8.93
Location: 8.77
Room Quality: 7.92
Amenities: 7.45
Value for Money: 8.11
Food and Beverage: 8.46
Overall Experience: 8.23
T
Tahir • family_with_children • pk
7
2026-02-14 • via Nuitee
P
Philippe • family_with_children • fr
7
Bien pour un court séjour à Nairobi
Pros:

Hotel avec tous les services. Personnel aimable. Rue calme la nuit.

Cons:

Immeuble en construction à côté de l'hôtel. Bruit permanent des travaux en journée. Piscine inutilisable en raison du bruit des travaux et de la saleté dans l'eau.

2026-02-13 • via Nuitee
W
Wagura • family_with_children • ke
9
2026-02-12 • via Nuitee
M
Me-Marge • solo_traveller • qa
3
Pros:

Only breakfast was ok, rest was meh

Cons:

The road to facility was impassable. due to construction
The bed was ok, however the room was soooooo hot - No AC
It was so noisy due construction and if you want to relax, avoid this hotel

2026-02-12 • via Nuitee
S
Sari • couple • fi
8
Ihan ok
Pros:

Hyvä aamupala,siisti

Cons:

Ympäristö tosi epäsiisti,henkilökunta nyrpeä

2026-02-12 • via Nuitee
E
Evgenii • family_with_children • ru
10
Pros:

Отличный отель, отличная локация, до центра пешком примерно 45 минут, обратно на такси ехали))) ( Uber работает, конечная цена как в приложении). Сам отель хорош, современный, классный матрас, номер большой. Завтра очень большой, на выбор из меню. Кухня отличная, готовят не привычно долго.

Cons:

Все ок

2026-02-11 • via Nuitee
M
mohamed • couple • gb
7
Overall was good
Pros:

The breakfast was good

Cons:

Only too much mosquito and small cockroach other then that everything was good

2026-02-09 • via Nuitee
A
Amolla • solo_traveller • gb
4
2026-02-08 • via Nuitee
T
TERESA • extended_group • it
10
2026-01-25 • via Nuitee
V
Virkunen • couple • ke
8
2026-01-24 • via Nuitee
D
Daiva • solo_traveller • lt
10
2026-01-23 • via Nuitee
R
Rodrigo • couple • br
1
pessima.
Pros:

Quarto sujo com baratas. Apenas me trocaram de quarto porém já sabiam do problema. Equipe não é amigavel.

Cons:

baratas no quarto.

2026-01-22 • via Nuitee
M
Marco • family_with_children • it
6
Pros:

Buona posizione e ottimo ristorante, sia per colazioni che pasti durante il giorno.

Cons:

Mancanza di servizi basilari: spugna e detergente per piatti, un tappeto in bagno, bicchiere per spazzolini, carta igienica extra..
Odore veramente sgradevole dal wc.

2026-01-21 • via Nuitee
N
Newton • extended_group • ke
10
2026-01-20 • via Nuitee
P
Paul • solo_traveller • no
4
Dissapointing
Cons:

No fridge when checking in, broken toaster, loose bathroom fittings

2026-01-20 • via Nuitee
C
Cristina • couple • es
8
Muy recomendable
Pros:

La limpieza, la habitación y el excelente desayuno… estaba delicioso, con zumos naturales y comida recién hecha

Cons:

El ruido de las obras y el ruido de la fiesta del edificio de al lado. Pero avisamos a recepción y llamaron para que parasen enseguida la música

2026-01-19 • via Nuitee
J
JAMES • couple • ro
9
It is worth staying here just for the wonderful breakfast and coffee! The room was comfortable.
Pros:

Excellent breakfast and outstanding coffee. A small issue with the room was rectified immediately by the staff when we reported it.

2026-01-19 • via Nuitee
R
Raymond • couple • sa
9
2026-01-16 • via Nuitee
P
Peter BOMPOKO • family_with_children • cd
9
2026-01-15 • via Nuitee
I
Ingo Josef • couple • de
8
2026-01-15 • via Nuitee