Mercure Jakarta Pantai Indah Kapuk

Hotels
•
Mercure
9.8 (693 reviews)
Jalan Pantai Indah Kapuk Kamal Muara Penjaringan North Jakarta , Jakarta , id

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good location
Pleasant dining experiences
Cons:
Cleanliness issues
Small room size
Unpleasant toilet smell

Categories

Cleanliness
9.14
The cleanliness was a big letdown, with issues mentioned regarding bed bugs and smelly toilets.
Service
10
Staff were described as friendly and helpful, providing excellent service throughout the stay.
Location
10
Good location next to a mall and airport, although the mall was not impressive.
Room Quality
9.61
Room quality was noted to be small, with some comfort issues.
Amenities
10
Overall good ambience and available amenities were positively mentioned.
Value for Money
9.65
While some value for money complaints were present, overall sentiment reflected decent value.
Food and Beverage
10
Dining experiences received positive feedback, particularly at the restaurant.
Overall Experience
10
Most guests shared positive overall experiences despite some cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:16

Property Description

Convenient Location in Jakarta:
Mercure Jakarta Pantai Indah Kapuk is ideally located with easy access to popular attractions like Museum Bank Indonesia, Mangga Dua Square, and Dunia Fantasi.

Comfortable Rooms and Amenities:
Enjoy a relaxing stay in non-smoking rooms equipped with a desk, free WiFi, and free bikes for exploring the city. Stay active at the fitness centre or unwind on the sun terrace.

Delicious Dining Options:
Indulge in authentic Indonesian cuisine at the on-site restaurant, with a halal menu available upon request for a taste of local flavors.

Experience the best of Jakarta at Mercure Jakarta Pantai Indah Kapuk. Book now for a memorable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for Rp 0 per person per night when using an existing bed.
    People no matter the age stay for Rp 700,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 693 reviews
Cleanliness: 9.14
Service: 10
Location: 10
Room Quality: 9.61
Amenities: 10
Value for Money: 9.65
Food and Beverage: 10
Overall Experience: 10
A
Ahmad akmal • solo_traveller • my
10
2026-06-21 • via Nuitee
S
SITI • family_with_children • us
8
Pros:

Good location, shopping mall

2026-06-17 • via Nuitee
S
Shiqi • extended_group • cn
10
开心，放松
Pros:

地理位置很好，床和枕头也很舒服，很干净，服务真的很好，大家辛苦了

2026-06-17 • via Nuitee
M
MAZIN • solo_traveller • om
10
2026-06-14 • via Nuitee
S
sultan • couple • qa
10
راحه نفسية جدا
Pros:

اجمل فنادق في جاكرتا قريب من مطار. خدمة ممتازه في مول تحت الفندق كل شي قريب منك. طاقة لاستقبال فوق الممتاز في التعامل جيد مع الزوار شكرا لكم 😍👍🏻👍🏻👍🏻

Cons:

كل شي كان ممتاز جدا من فندق وخدمه واستقبال. اجمل في تعامل

2026-06-14 • via Nuitee
T
Tsai • family_with_children • sg
8
Awesome, and i will go again!
Pros:

The stewards and people there are very friendly and helpful.
Room is clean and tidy.

Cons:

Sometimes it is hard to adjust the air con, not sure which button increases/decreases the temperature.

2026-06-09 • via Nuitee
M
Mirvat • solo_traveller • gb
7
2026-06-08 • via Nuitee
J
Jin • solo_traveller • sg
10
2026-05-27 • via Nuitee
J
Jin • solo_traveller • sg
10
2026-05-27 • via Nuitee
M
Morgane • solo_traveller • fr
10
2026-05-19 • via Nuitee
S
Samira • couple • fr
10
Pros:

Hôtel très bon rapport qualité prix !
Literie impeccable et petit déjeuner de qualité.
Le personnel de l’établissement était très serviable aimable souriant 😀 et sympathique.
L’hôtel est très bien situé à 15min de l’aéroport et au pied du Mall PIK avec un accès direct depuis l’hôtel.
Belle piscine et commodités.
Très belle expérience dans cet établissement. Je recommande fortement si vous êtes de passage à Jakarta !

2026-05-16 • via Nuitee
A
Ally • solo_traveller • sg
9
Pros:

Easy access to PIK mall

2026-05-16 • via Nuitee
K
KUNLIANG • solo_traveller • tw
10
服務好環境佳
Pros:

整體環境新穎

Cons:

床單沒有每天更換

2026-05-15 • via Nuitee
S
Sabine • solo_traveller • de
9
Pros:

Schönes Hotelzimmer, bequeme Betten und alle sehr freundlich und zuvorkommend. Direkter Zugang zum Mall.

Cons:

Es gibt nichts zu bemängeln.

2026-05-14 • via Nuitee
L
Latty • solo_traveller • my
9
2026-05-11 • via Nuitee
K
Kimarie • couple • us
4
2026-05-11 • via Nuitee
W
Wan • couple • my
8
2026-05-09 • via Nuitee
S
sulaiman • solo_traveller • om
8
2026-05-08 • via Nuitee
M
Mun Yip • solo_traveller • sg
8
Pros:

The hotel is located next to PIK Avenue mall, very convenience for shopping and food.
The hotel staffs are very helpful and polite.

2026-05-06 • via Nuitee
K
Kok Toong • solo_traveller • sg
10
Good
Pros:

Good

Cons:

Good

2026-05-05 • via Nuitee