Mercure Jakarta Pantai Indah Kapuk

Hotels
•
Mercure
9.8 (656 reviews)
Jalan Pantai Indah Kapuk Kamal Muara Penjaringan North Jakarta , Jakarta , id

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good location
Pleasant dining experiences
Cons:
Cleanliness issues
Small room size
Unpleasant toilet smell

Categories

Cleanliness
9.14
The cleanliness was a big letdown, with issues mentioned regarding bed bugs and smelly toilets.
Service
10
Staff were described as friendly and helpful, providing excellent service throughout the stay.
Location
10
Good location next to a mall and airport, although the mall was not impressive.
Room Quality
9.61
Room quality was noted to be small, with some comfort issues.
Amenities
10
Overall good ambience and available amenities were positively mentioned.
Value for Money
9.65
While some value for money complaints were present, overall sentiment reflected decent value.
Food and Beverage
10
Dining experiences received positive feedback, particularly at the restaurant.
Overall Experience
10
Most guests shared positive overall experiences despite some cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:16

Property Description

Convenient Location in Jakarta:
Mercure Jakarta Pantai Indah Kapuk is ideally located with easy access to popular attractions like Museum Bank Indonesia, Mangga Dua Square, and Dunia Fantasi.

Comfortable Rooms and Amenities:
Enjoy a relaxing stay in non-smoking rooms equipped with a desk, free WiFi, and free bikes for exploring the city. Stay active at the fitness centre or unwind on the sun terrace.

Delicious Dining Options:
Indulge in authentic Indonesian cuisine at the on-site restaurant, with a halal menu available upon request for a taste of local flavors.

Experience the best of Jakarta at Mercure Jakarta Pantai Indah Kapuk. Book now for a memorable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for Rp 0 per person per night when using an existing bed.
    People no matter the age stay for Rp 700,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 656 reviews
Cleanliness: 9.14
Service: 10
Location: 10
Room Quality: 9.61
Amenities: 10
Value for Money: 9.65
Food and Beverage: 10
Overall Experience: 10
E
Elly • extended_group • au
10
Pros:

excellent customer service

2026-03-01 • via Nuitee
E
Emre • solo_traveller • tr
9
2026-02-26 • via Nuitee
S
Sipilä • couple • fi
7
Paikka on menettänyt entisen loistonsa
Pros:

Hyvä sijainti kun halaa siirtyä lentoasemalle vaivattomasti

Cons:

Olimme siellä aikaisemmin kaksi vuotta sitten ja palvelu, sekä siisteys siitä on laskenut reippaasti. Paikka tarvitsisi kunnostusta ja vanhat kokolattiamatot pitäisi välittömästi poistaa.

2026-02-24 • via Nuitee
S
Sam • solo_traveller • sg
7
It was a decent stay
Pros:

More variety from the breakfast compare to few months back.

Cons:

Gym facilities is really small and old. Very limited equipment.

Salad counter can be improved further.

Towel all looks very old, yellowish and dirty, perhaps can upgrade

2026-02-24 • via Nuitee
S
Syamsuriani • couple • my
9
2026-02-23 • via Nuitee
蘇 • couple • tw
8
2026-02-22 • via Nuitee
D
David • solo_traveller • lv
8
2026-02-13 • via Nuitee
N
Ni Made • solo_traveller • qa
9
Excellent experience
2026-02-12 • via Nuitee
S
See Kah • solo_traveller • sg
8
2026-02-11 • via Nuitee
M
Mohammad Shamsul • family_with_children • my
10
2026-01-27 • via Nuitee
P
Pui Ming • solo_traveller • us
8
2026-01-19 • via Nuitee
M
Miyachi • solo_traveller • jp
7
2026-01-19 • via Nuitee
E
Eu Jin • solo_traveller • my
9
2026-01-18 • via Nuitee
J
Jeroen • family_with_children • nl
10
Top hotel
Pros:

Het hotel was top en netjes met veel faciliteiten van gym tot massage en het zit aan een mall dus dat is makkelijk als je wat wil kopen

Cons:

Kan niks bedenken wat me tegen viel

2026-01-17 • via Nuitee
T
Tomoki • extended_group • jp
5
まあまえ
Pros:

特にスープが美味しかった

Cons:

ところどころ修復した方が良い箇所がそのままだった。洗面所の水の出具合がいまいち。シャワーの流量が低い。

2026-01-15 • via Nuitee
斉藤 • solo_traveller • jp
7
2026-01-15 • via Nuitee
L
LINGHAU • couple • tw
10
2026-01-13 • via Nuitee
A
Abd Rahman • couple • my
10
2026-01-08 • via Nuitee
L
Lola • couple • de
10
Ein angenehmes Hotel. Will be back again
Pros:

Die Lokalisation. Die Personellen sind hilfsbereit

Cons:

Das Wasser ist aus dem Waschbecken zu stark so dass meine Klamotten gleich nass ist.

2026-01-06 • via Nuitee
C
CAHIT • solo_traveller • tr
10
JAKARTA DAKİ EVİNİZ OLABİLİR, TAVSİTE EDERİM
Pros:

mERKEZİ KONUMDA MÜKEMMEL. ALIŞ VERİŞ MERKEZİ İLE BİTİŞİK. YEMEKLER HARİKA. PERSONEL YARDIMSEVER. OTOPARK SORUNU YOK

2026-01-05 • via Nuitee