Mercure Jakarta Pantai Indah Kapuk

Hotels
•
Mercure
9.8 (725 reviews)
Jalan Pantai Indah Kapuk Kamal Muara Penjaringan North Jakarta , Jakarta , ID
+62 21 22571000

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good location
Pleasant dining experiences
Cons:
Cleanliness issues
Small room size
Unpleasant toilet smell

Categories

Cleanliness
9.14
The cleanliness was a big letdown, with issues mentioned regarding bed bugs and smelly toilets.
Service
10
Staff were described as friendly and helpful, providing excellent service throughout the stay.
Location
10
Good location next to a mall and airport, although the mall was not impressive.
Room Quality
9.61
Room quality was noted to be small, with some comfort issues.
Amenities
10
Overall good ambience and available amenities were positively mentioned.
Value for Money
9.65
While some value for money complaints were present, overall sentiment reflected decent value.
Food and Beverage
10
Dining experiences received positive feedback, particularly at the restaurant.
Overall Experience
10
Most guests shared positive overall experiences despite some cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:16

Property Description

Convenient Location in Jakarta:
Mercure Jakarta Pantai Indah Kapuk is ideally located with easy access to popular attractions like Museum Bank Indonesia, Mangga Dua Square, and Dunia Fantasi.

Comfortable Rooms and Amenities:
Enjoy a relaxing stay in non-smoking rooms equipped with a desk, free WiFi, and free bikes for exploring the city. Stay active at the fitness centre or unwind on the sun terrace.

Delicious Dining Options:
Indulge in authentic Indonesian cuisine at the on-site restaurant, with a halal menu available upon request for a taste of local flavors.

Experience the best of Jakarta at Mercure Jakarta Pantai Indah Kapuk. Book now for a memorable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Location

Guest Reviews

9.8
Based on 725 reviews
Cleanliness: 9.14
Service: 10
Location: 10
Room Quality: 9.61
Amenities: 10
Value for Money: 9.65
Food and Beverage: 10
Overall Experience: 10
S
Simisimi • solo_traveller • kr
10
2026-09-17 • via Nuitee
D
Dans Traveller • solo_traveller • id
10
Pros:

Location, below is a mall. Clean, Nice hospitality.

Cons:

The bathroom is too small. The edge of the drapes are not connect to the wall, especially the one that next to bed. It makes the sunlight go through the room. I saw many hotels add some small wall so the edge of the drapes can tuck in below the wall and makes the room sealed from sunlight.

2026-09-14 • via Nuitee
N
Natasya • extended_group • id
9
2026-09-11 • via Nuitee
N
Nei • extended_group • id
8
2026-09-10 • via Nuitee
P
Pendy • solo_traveller • au
9
2026-09-05 • via Nuitee
S
Sam • solo_traveller • sg
4
Overall ok.
Pros:

Breakfast - more variety and improved a lot seems last time.

Cons:

Room - Bed - I booked King size but its combined 2 single beds... this is not comfortable. middle sank.
also there was whole bunch of hair on my bed... so disgusting.

2026-09-03 • via Nuitee
A
Amanda • couple • sg
10
2026-09-01 • via Nuitee
A
Arwum • solo_traveller • au
8
만족해요
Pros:

위치 친절 조식

Cons:

시설, 드라이기, 린넨에서 얼룩이 있긴지만 전체적으로 쾌적했고 로비와 엘리베이터에서 좋은향이 나서 인상깊었다

2026-08-31 • via Nuitee
B
Ben • solo_traveller • gb
10
Pros:

Fantastic hotel, excellent staff, direct entrance to the mall, 20 mins to the airport, great pool and restaurant areas.

Cons:

Breakfast was just okay. Expected better

2026-08-31 • via Nuitee
R
Rusdi • solo_traveller • id
9
2026-08-28 • via Nuitee
T
TOMOHIRO • solo_traveller • jp
8
2026-08-27 • via Nuitee
杉山 • couple • jp
9
2026-08-22 • via Nuitee
M
Maxim • solo_traveller • it
10
2026-08-19 • via Nuitee
P
PhD. Traveler • solo_traveller • ch
8
Pleased to come again
Pros:

Very friendly staff
Overall happy with the accommodation.

2026-08-17 • via Nuitee
F
Faisal • extended_group • sa
9
2026-08-17 • via Nuitee
C
CP • couple • qa
8
Toilet accessories to improve
Pros:

Location

Cons:

Toilet

2026-08-15 • via Nuitee
S
Sandrine • extended_group • fr
9
2026-08-11 • via Nuitee
S
Sandrine • couple • fr
9
2026-08-11 • via Nuitee
D
Daydream32078749118 • Friends getaway
10
Good food good service
Pros:

Pertama kalinya datang ke Mercure PIK buat nyobain ayce nya ,honestly is very delicious especially karashi ramen and chocolate mochi , first i got welcome drink thats very good and thanks for Mr Kevin for excellent service , thank you Mercure pik

2026-08-10 • via Tripadvisor
S
Sarah Ayu • solo_traveller • sg
9
2026-08-10 • via Nuitee