Mercure Jakarta Pantai Indah Kapuk

Hotels
•
Mercure
8.1 (636 reviews)
Jalan Pantai Indah Kapuk Kamal Muara Penjaringan North Jakarta , Jakarta , ID
+62 21 22571000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location (direct mall access)
Friendly, helpful and excellent staff
Clean, comfortable and stylish rooms (majority of mentions)
Good and varied breakfast in many reviews
Nice lobby and pleasant scents in public areas
Convenient for airport/transit
Good restaurant offerings and welcome amenities
Helpful concierge and named staff praised
Cons:
Pool smaller than pictured / not as large as expected
No minibar and limited complimentary water in-room
Small bathroom in some rooms
Drapes don't fully block sunlight
Bed configuration issues (combined singles instead of true king)
Isolated housekeeping lapses (hair on bed, stained linen)
Breakfast variety inconsistent for some guests
Toilet/accessory issues noted

Categories

Cleanliness
7.5
Generally reported as clean and tidy in many reviews, but isolated issues noted (hair on the bed, some stained linen/drain/dryer concerns) that lowered confidence.
Service
8.7
Consistently praised—staff described as friendly, helpful and excellent (specific mentions of reception/concierge and named staff), contributing strongly to positive stays.
Location
8.8
Excellent location attached to a mall and convenient to airport; many guests highlighted direct mall access and convenience, though one comment noted little around beyond the mall.
Room Quality
7.7
Rooms are generally comfortable and stylish but several guests reported issues: small bathrooms, drapes letting sunlight in, combined twin beds instead of a true king and occasional housekeeping misses.
Amenities
7.9
Good restaurant areas, pool and direct mall access add value, but pool is reported smaller than pictured and in-room minibar/complimentary water options are limited.
Value for Money
8.1
Not explicitly discussed in detail in the reviews; assigned the target overall rating in accordance with balancing rules.
Food and Beverage
8
Food and breakfast are frequently praised (many positive mentions, specific dishes highlighted), though a few guests found breakfast only 'okay' or less varied at times.
Overall Experience
8.1
Overall stays described as pleasant and recommendable with strong service and location; some recurring minor issues temper perfect scores.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Convenient Location in Jakarta:
Mercure Jakarta Pantai Indah Kapuk is ideally located with easy access to popular attractions like Museum Bank Indonesia, Mangga Dua Square, and Dunia Fantasi.

Comfortable Rooms and Amenities:
Enjoy a relaxing stay in non-smoking rooms equipped with a desk, free WiFi, and free bikes for exploring the city. Stay active at the fitness centre or unwind on the sun terrace.

Delicious Dining Options:
Indulge in authentic Indonesian cuisine at the on-site restaurant, with a halal menu available upon request for a taste of local flavors.

Experience the best of Jakarta at Mercure Jakarta Pantai Indah Kapuk. Book now for a memorable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Location

Guest Reviews

8.1
Based on 636 reviews
Cleanliness: 7.5
Service: 8.7
Location: 8.8
Room Quality: 7.7
Amenities: 7.9
Value for Money: 8.1
Food and Beverage: 8
Overall Experience: 8.1
S
Sofiah • family_with_children • bn
8
Pros:

Great location, Hotel is clean, Food is good, Staff give excellent service

Cons:

None

2026-10-31 • via Nuitee
R
Rowan • couple • nl
8
2026-10-31 • via Nuitee
S
Svetlana • couple • ru
8
Pros:

Location is perfect!
Rooms are clean and stylish, very comfortable.
Beautiful lobby.

Cons:

The waiter is in restaurant near the pool and the restaurant at day time is absolutely strange. Pool looks better in pictures as well than in reality. Not big pool.

Not much water in room. No mini bar options at all, only 2 small bottles of water.

2026-10-29 • via Nuitee
P
Pg • couple • bn
9
I need live music at the bar
2026-10-27 • via Nuitee
Y
YUNFEI • solo_traveller • id
9
2026-10-26 • via Nuitee
R
Radijanti • family_with_children • id
9
Pros:

Nyaman dan staff nya ramah, terimakasih mbak Sasa di reception dan petugas Concierge (maaf tidak melihat nama), saat kunci saya sdh off ketika late CO, mas concierge (23 Okt jam 12.30) membantu mengaktifkan.

Cons:

Breakfast kurang bervariasi, namun tempatnya sangat nyaman dan bagus.

2026-10-25 • via Nuitee
H
haiyang • solo_traveller • nl
8
2026-10-24 • via Nuitee
X
Xinyi • couple • nl
9
2026-10-21 • via Nuitee
C
Cristian • solo_traveller • ro
9
2026-10-20 • via Nuitee
O
OhneAnzeigename • solo_traveller • de
9
Pros:

Leckeres Frühstück

2026-10-18 • via Nuitee
A
Alessandro • solo_traveller • it
7
2026-10-18 • via Nuitee
A
Alisher • solo_traveller • uz
10
Pros:

Сервис на высшем уровне

2026-10-12 • via Nuitee
S
Simisimi • solo_traveller • kr
10
2026-09-17 • via Nuitee
D
Dans Traveller • solo_traveller • id
10
Pros:

Location, below is a mall. Clean, Nice hospitality.

Cons:

The bathroom is too small. The edge of the drapes are not connect to the wall, especially the one that next to bed. It makes the sunlight go through the room. I saw many hotels add some small wall so the edge of the drapes can tuck in below the wall and makes the room sealed from sunlight.

2026-09-14 • via Nuitee
N
Natasya • extended_group • id
9
2026-09-11 • via Nuitee
N
Nei • extended_group • id
8
2026-09-10 • via Nuitee
P
Pendy • solo_traveller • au
9
2026-09-05 • via Nuitee
S
Sam • solo_traveller • sg
4
Overall ok.
Pros:

Breakfast - more variety and improved a lot seems last time.

Cons:

Room - Bed - I booked King size but its combined 2 single beds... this is not comfortable. middle sank.
also there was whole bunch of hair on my bed... so disgusting.

2026-09-03 • via Nuitee
A
Amanda • couple • sg
10
2026-09-01 • via Nuitee
B
Ben • solo_traveller • gb
10
Pros:

Fantastic hotel, excellent staff, direct entrance to the mall, 20 mins to the airport, great pool and restaurant areas.

Cons:

Breakfast was just okay. Expected better

2026-08-31 • via Nuitee