Best Western Plus Fillmore Inn & Suites

Hotels
•
Best Western Plus
8.9 (1137 reviews)
3150 N Chestnut St , Colorado Springs , US
+1 719-471-4331

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Consistently praised breakfast / good variety
Clean rooms (majority of reviews)
Friendly, helpful staff in many reviews
Convenient, central location
On-site gym, snack bar and happy hour
Good price / perceived value by many guests
Cons:
Noise from other rooms/above during quiet hours
At least one severe cleanliness incident (hair in bathtub)
Billing issues: double charge and delayed refund / $50 pre-authorization complaint
Occasional rude front desk staff
Pool issues: cloudy water and strong chlorine smell
Uncomfortable pillows / missing hot tub

Categories

Cleanliness
8.2
Most guests describe rooms as clean, but there is at least one severe cleanliness complaint (hair and pubic hair in bathtub) that lowers the score slightly.
Service
8.8
Many reports of friendly, helpful and welcoming staff; however there are isolated service failures (rude front desk, double charge and delayed refund) that reduce the rating slightly.
Location
9.5
Multiple reviewers highlight a very convenient, central location; consistently praised as a strong point of the property.
Room Quality
8.3
Rooms are often described as comfortable and appropriately sized, but repeated noise from other rooms/above and some complaints about uncomfortable pillows lower this score.
Amenities
8.6
Amenities such as a breakfast buffet, gym, snack bar and happy hour are appreciated, though pool issues (cloudy water, strong chlorine smell) and absence of a hot tub are noted.
Value for Money
8.4
Several guests mention good pricing and value, but complaints about a $50 pre-authorization, being charged twice, and one comment about price for seniors slightly reduce perceived value.
Food and Beverage
9.4
Breakfast receives consistent high praise (variety, quality, described as 'amazing' by multiple reviewers); F&B is a notable positive for the property.
Overall Experience
10
Despite some isolated negatives (noise, billing, occasional rudeness), the majority of reviews indicate a very positive stay (would stay again, great sleep, staff helpful), justifying a top overall experience score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:44

Property Description

Luxurious Amenities
Best Western Plus Executive Residency Fillmore Inn boasts a fitness center, shared lounge, and a terrace, providing guests with ample opportunities to relax and unwind during their stay.

Convenient Features
With a 24-hour front desk, free WiFi, and an indoor pool, this 3-star hotel ensures that guests' needs are met promptly and efficiently.

Exciting Activities
From hiking to enjoying a barbecue, guests can partake in various activities both within the hotel premises and in the beautiful surroundings of Colorado Springs.

Experience the perfect blend of comfort and adventure at Best Western Plus Executive Residency Fillmore Inn. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.9
Based on 1137 reviews
Cleanliness: 8.2
Service: 8.8
Location: 9.5
Room Quality: 8.3
Amenities: 8.6
Value for Money: 8.4
Food and Beverage: 9.4
Overall Experience: 10
S
Shawn • family_with_children • de
8
Pros:

Breakfast buffet was pretty good, nice little gym, and clean rooms.

2026-10-30 • via Nuitee
A
Abril • couple • us
8
It grossed me out a little
Cons:

My room wasn’t properly clean. I had to clean the bathtub since it’s had hair and pubic hair everywhere

2026-10-27 • via Nuitee
J
Jazelle • family_with_children • us
8
Stay was great other than noise
Pros:

Hotel staff was very friendly and helpful. Room was clean and comfortable. Lobby was very welcoming and clean.

Cons:

We heard a lot of noise during quiet hours above our room. It was late at night and early in the morning. It sounded like someone was moving stuff around it was a lot of noise.

2026-10-26 • via Nuitee
T
Timothy • couple • us
10
2026-10-26 • via Nuitee
D
Dickerson • family_with_children • us
9
Pros:

Size of room and breakfast

Cons:

Pillows weren't comfortable and noise was bad from other rooms. No hottub

2026-10-25 • via Nuitee
J
James • family_with_children • gb
1
Awful.
Cons:

I was charged twice for stay. Still not received refund.

2026-10-24 • via Nuitee
T
Teresa • family_with_children • us
10
2026-10-23 • via Nuitee
H
Helem • family_with_children • us
10
Pros:

Everything was amazing
Breakfast hmmm delicious

2026-10-22 • via Nuitee
R
Randy • solo_traveller • us
10
2026-10-21 • via Nuitee
K
K • family_with_children • us
9
2026-10-21 • via Nuitee
A
Anjuli • solo_traveller • us
1
Cons:

Front desk Staff was rude

2026-10-19 • via Nuitee
J
Joey • couple • us
9
2026-10-19 • via Nuitee
M
Mary • solo_traveller • us
9
Pros:

The snack bar and happy hour and bar were a nice addition.

2026-10-19 • via Nuitee
M
Meera • extended_group • ca
8
2026-10-18 • via Nuitee
A
Anna • family_with_children • us
10
Pros:

Clean, good price ,

Cons:

No complain

2026-10-18 • via Nuitee
S
Singer • extended_group • fr
9
2026-10-17 • via Nuitee
T
Terri • couple • us
10
Great night sleep.
Pros:

The location was great . Clean, excellent breakfast, friendly staff.

Cons:

There wasn’t anything wrong with the property.

2026-10-16 • via Nuitee
A
Allison • couple • us
8
2026-10-16 • via Nuitee
A
Angie • solo_traveller • us
9
Pros:

Location, cleanliness, amenities, courteous and accommodating staff. Breakfast was amazing! Something different every day!

Cons:

Noisy people upstairs but with a phone call to the front desk, that was taken care of 🙂

2026-10-16 • via Nuitee
J
Jennifer • extended_group • us
10
Would stay here again.
Pros:

Location was central to sights. Room very clean. Bartender was fun to talk to. Free breakfast.

2026-10-15 • via Nuitee