Ridge Service Suite At Times Square

Hotels
•
Independent
8 (307 reviews)
No 1 Jalan Imbi , Kuala Lumpur , MY
60-199338823

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Facilities

Fitness facilities
24-hour front desk
Garden
Luggage storage
Sauna
Designated smoking area
Elevator
Fitness facilities
ATM/banking
Shopping on site
See all facilities

Review Highlights

Pros:
Convenient location
Attentive reception
Cons:
Cleanliness issues
Old furnishings
Staff communication problems

Categories

Cleanliness
6.01
Multiple comments about dirty walls, cockroaches, and dusty rooms indicate cleanliness issues.
Service
8.98
Attentive reception mentioned; however, some issues with staff response were noted.
Location
9.52
Convenient location with easy access to stores and restaurants.
Room Quality
6.47
Old furniture and non-functioning amenities reported, impacting overall room quality.
Amenities
7.5
Mention of basic amenities like a bathtub and microwave, but others missing or in poor shape.
Value for Money
7.46
Cheap prices noted, but recent price increases after booking caused dissatisfaction.
Food and Beverage
8.51
Good convenience for shopping and dining options in the area.
Overall Experience
7.98
Mixed feelings with some positives but significant negatives impacting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:51

Property Description

Luxurious Amenities
Indulge in 3 outdoor swimming pools, a sauna, and a fitness center for ultimate relaxation.

Dining and Entertainment
Savor a delicious meal at the on-site restaurant and unwind with a drink at the bar/lounge.

Convenient Facilities
Benefit from a business center, complimentary newspapers, and dry cleaning services, along with 5 meeting rooms for events.

Escape to luxury at Ridge Service Suite At Times Square in Kuala Lumpur. Book now for a memorable stay!

Important information:

* Pool access available from 6:00 AM to 10:00 PM.
* No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Payment

    Cash deposit required

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8
Based on 307 reviews
Cleanliness: 6.01
Service: 8.98
Location: 9.52
Room Quality: 6.47
Amenities: 7.5
Value for Money: 7.46
Food and Beverage: 8.51
Overall Experience: 7.98
M
Mohammed • couple • iq
10
2026-02-10 • via Nuitee
I
Ina • couple • my
10
2026-02-10 • via Nuitee
T
Tan • extended_group • my
10
Worth it
Pros:

Nice interior and view

Cons:

Maybe the bathroom not that wonderful but still acceptable.

2026-02-10 • via Nuitee
S
Siti Nor Ashikin • family_with_children • my
9
2026-01-30 • via Nuitee
S
Siti Nor Ashikin • family_with_children • my
9
2026-01-30 • via Nuitee
A
A • solo_traveller • my
6
Pros:

Rooms ready on time
Very easy check in

Cons:

Old facilities
Floor sticky
Very old towels
2nd day request to change the towels but not done

2026-01-24 • via Nuitee
C
Chitanjay • extended_group • mu
6
Pros:

Location

Cons:

The furniture was a bit old.
The apartment itself requires some renovation

2026-01-24 • via Nuitee
A
azizan • extended_group • my
7
Pros:

Nice view, good staff responds.

Cons:

Tv cannot connect to internet. No netflix Youtube, lamp not function but had been replace after complained.

2026-01-24 • via Nuitee
R
Rosmaniza • extended_group • my
7
Cons:

1) hanya 1 shja kunci diberi.agak menyusahkan sebab sharing partner tiada kunci untuk akses

2) agent(host) warga asing..agak sukar untuk berinteraksi

2026-01-19 • via Nuitee
A
Ayu • couple • my
8
2026-01-07 • via Nuitee
A
Anaïs • couple • re
8
2026-01-04 • via Nuitee
A
anjana • family_with_children • my
1
2026-01-04 • via Nuitee
Y
Yaakob • family_with_children • my
10
Pros:

Layanan terbaik dan bersih

2026-01-03 • via Nuitee
N
Nishanti • couple • gb
3
Pros:

Good location

Cons:

Place was dirty
Staff was not contactable. I thought it was a scam as they were not communicating initially and upon arrival.

2026-01-01 • via Nuitee
E
ezat • couple • my
8
Pros:

convenient save easy to check in nearby to the shopping area

Cons:

improve more on the toilet and room cleaness

2025-12-27 • via Nuitee
S
Shamim • extended_group • bd
3
Never going to stay there again and will not recommed anyone.
Pros:

Location

Cons:

..not clean
..damaged furniture and others
..toilet was horrible
..no electricity for 4 hours when we checked in, because bill was due???

2025-12-26 • via Nuitee
E
Ernest • couple • us
3
Cons:

Tiles in bathroom floor were leaking from bathtub. It was hard to return the key back to manager

2025-12-20 • via Nuitee
M
Mohd Aza Izman • couple • my
10
2025-12-18 • via Nuitee
S
saidi89 • family_with_children • my
9
2025-12-15 • via Nuitee
V
Vikneswari • family_with_children • sg
10
2025-11-20 • via Nuitee