The Ole-Ken Hotel

Hotels
8.2 (66 reviews)
West Road opposite Valley Hospital , Nakuru , ke

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent rooms
Exceptional staff service
Cons:
Food quality needs improvement
Slow service for food

Categories

Cleanliness
8.63
The room was spacious, spotless, and very comfortable.
Service
9.1
The staff were exceptional — friendly, professional, and always ready to assist.
Location
8.64
The location is ideal: peaceful yet close to the town center and main attractions.
Room Quality
8.59
The room was spacious, spotless, and very comfortable.
Amenities
8.32
Standard quality for this hotel tier.
Value for Money
7.58
Food does not meet value for money.
Food and Beverage
6.13
Food quality needs attention; not up to standard.
Overall Experience
8.6
Overall, we had a wonderful stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:18

Property Description

Luxurious Accommodation with Prime Location

State-of-the-Art Facilities: The Ole-Ken Hotel boasts a fitness center, sauna, and free WiFi throughout the property. Enjoy room service and unwind in the terrace after a day of exploration.

Culinary Delights: Start your day with a delicious breakfast offering buffet, continental, and Full English/Irish options. Indulge in diverse cuisines at the on-site restaurant, catering to various dietary preferences.

Convenient Services: Embrace comfort with well-appointed guest rooms featuring modern amenities. Explore the surrounding area with ease by opting for car hire, and take advantage of the 24-hour front desk services in English and Swahili.

Secure your stay at The Ole-Ken Hotel now for an unforgettable experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.2
Based on 66 reviews
Cleanliness: 8.63
Service: 9.1
Location: 8.64
Room Quality: 8.59
Amenities: 8.32
Value for Money: 7.58
Food and Beverage: 6.13
Overall Experience: 8.6
E
Elizabeth • couple • us
10
Worth it
Pros:

Excellent

Cons:

Everything room very spacious

2026-01-22 • via Nuitee
B
bahati • extended_group • ke
7
2026-01-19 • via Nuitee
G
Geoffrey • couple • ke
8
2026-01-19 • via Nuitee
M
Mwangi • solo_traveller • ke
10
2026-01-01 • via Nuitee
P
Paul • couple • ke
6
FOOD NEEDS ATTENTION
Pros:

The rooms.are excellent and security quaranteed

Cons:

They must work on their food it's not upto standard and does not meet value for money. Breakfast alakat? Served very little and taking too long . Why would one pay all the money and can't be allowed to serve themselves on what they want to eat as opposed to being kept waiting for food to be prepared...it's bad bad bad I even left without some items I had ordered ..Can only go there to sleep but not to eat .. bed only nothing else

2025-12-15 • via Nuitee
V
Veronica • solo_traveller • gb
10
2025-11-16 • via Nuitee
G
Gabe • couple • us
10
A flawless stay — warm people, superb breakfast, and true comfort in the heart of Nakuru.
Pros:

The staff were exceptional — friendly, professional, and always ready to assist. The room was spacious, spotless, and very comfortable, with great attention to detail. The overall atmosphere felt calm, elegant, and secure — perfect for a relaxing stay in Nakuru. Breakfast was superb — fresh fruit, perfectly made omelets, local Kenyan tea, and plenty of variety. Everything was well-presented and served with care. The location is ideal: peaceful yet close to the town center and main attractions like Lake Nakuru.

Cons:

Nothing major — everything worked smoothly and exceeded expectations.

2025-10-27 • via Nuitee
F
Florence • couple • de
10
2025-09-16 • via Nuitee
S
Steve • couple • us
10
Pros:

The customer service and experience was exceptional from check in to check out. The room was very comfortable and surprisingly quiet being downtown. We enjoyed eating in the restaurant as the food quality was very good. Overall, we had a wonderful stay.

Cons:

Nothing really. We had no complaints.

2025-09-15 • via Nuitee
S
Sujan • family_with_children • in
8
2025-08-01 • via Nuitee
S
Samuel • review category business travellers • ke
7
Good
2025-06-30 • via Nuitee
H
Humoud11 • young couple • sa
1
Bad
Pros:

Only location is good.

Cons:

1. There is no AC in the room
2. There is no room service after 10 in the evening, so if you need even water you can't get it... They describe themselves as 4 star hotel
3. Staff are not helpful and keep asking you every 5 minutes if you are happy while they can't even extend check out 1 hour after 10 in the morning.
4. Leakage in toilet and door can't close

2025-06-28 • via Nuitee
K
Kawira • young couple • ke
10
Exceptional
2025-06-20 • via Nuitee
O
Ochwila • family with young children • ke
7
Good
2025-06-08 • via Nuitee
N
Ngatunyi • review category business travellers • ke
9
Superb
Pros:

Based

2025-01-19 • via Nuitee
A
Alex • review category business travellers • us
10
Exceptional
2024-11-15 • via Nuitee
L
Lizzie • review category business travellers • gb
7
Good
2024-11-01 • via Nuitee
D
Dennis • family with young children • gb
9
Superb
Pros:

Breakfast was good however it lucked varieties of choices

2024-10-21 • via Nuitee
A
Akshay • family with young children • in
8
Very good
2024-09-19 • via Nuitee
D
Dot • review category business travellers • ke
10
Fabulous
Pros:

I loved everything

Cons:

A little expensive but fair

2024-09-09 • via Nuitee