Towneplace Suites By Marriott Hays

It was clean and good room for the price

The location was close to I-70. Front office staff was very accommodating.

We stayed here one night on our way to Denver and have visited here several times. Front desk staff can be hit or miss here. We've had both nice and not-so-nice staff. We were lucky this time and had one of the nicer ones which makes a difference after a long day of travel. Our queen suite is just enough room for the three of us. Rooms are a decent size and we appreciate having a kitchen with a full-size refrigerator. Suite was very clean however two out of the three shower product dispensers were empty which we did not realize until one of was already in the shower. Fortunately, we had packed our own items as a backup so we did not call housekeeping to refill that night. One addition that would be appreciated would be a luggage rack so that we don't have to put our bags on the floor. The closets are very nicely outfitted with drawers and shelves but that would only be useful for longer stays and doesn't allow any room to put a suitcase or two. The hotel was quiet at night and although there is some road noise if you are facing I-70, it was not enough to keep up awake. There was always coffee available in the lobby and there are plenty of places to eat in town; IHOP is right behind the building if you do not want to drive anywhere. Free breakfast is not huge but there are enough choices to satisfy most guests and we always take advantage. This hotel meets our expectations for a TownePlace property and is a good choice for solid accommodations in this area.

The suites were great. Had a separate room for bedrooms.

Location was good,

Good and service was best

Clean rooms, clean bathroom, bed was comfortable

Check in with David was rude, king bed we booked and paid for was actualy a queen, shower has no pressure, floors were dirty, breakfast was horrible..
Do yourself a favor and stay somewhere else.

Shops were in walking distance.

I recently had a very disappointing experience with this hotel. While booking online, I originally entered the correct dates for my stay, but at some point in the process the system reverted to the current date without me realizing it. Unfortunately, I didn’t catch the error until I received a confirmation email and was immediately billed.

While I understand that mistakes can happen, what truly left a bad impression was the hotel’s response when I called directly. The staff member I spoke with was extremely rude and dismissive throughout the conversation. There was no empathy, no effort to problem-solve, and instead I was made to feel belittled for even asking.

I’ve always enjoyed staying at Marriott hotels in the past, but if this is the level of customer service being provided now, I’ll be taking my business elsewhere. Whether it was my error or not, the lack of professionalism and courtesy was unacceptable. Guests should be treated with respect, and it was very clear in this interaction that the priority here was collecting money, not ensuring a positive experience.